Engine warranty void by BMW, DINAN covers.

[drgmt]

Originally Posted by Dinan_Engineering

Just to chime in since I will not be around for a few days after today...

We are working with the dealership and looking into the failure. BMW did there thing on Tuesday and we have requested some additional information as a result of that inspection to properly address the legal side. Obviously, its a big claim so due diligence is par for the course.

Hypothetically in general terms, If you feel it unrelated to the tune and BMW believes it is, what does that mean for the warranty holder?

[ntg44]

Originally Posted by drgmt

Hypothetically in general terms, If you feel it unrelated to the tune and BMW believes it is, what does that mean for the warranty holder?

I'm waiting for a "we don't comment on ongoing investigations"

[Cars are the new horse]

Originally Posted by drgmt

Hypothetically in general terms, If you feel it unrelated to the tune and BMW believes it is, what does that mean for the warranty holder?

This is the only reason I hesitate putting Dinan Stage 3 (with CAI and Heat Exhanger) on my new 2019.

[braunthalf]

Originally Posted by DWEI

What kinda mods you got?

Sorry but I just saw your message. After market market mods are DINAN stage 3 tune, DINAN air intake, DINAN intercooler and some carbon fiber cosmetics.

[coldsteelrain]

I have a feeling they will deny it and put the blame on the driver with something stupid like he redlined it
I would be surprised otherwise
Good luck though OP

[G35POPPEDMYCHERRY]

so I can wipe my ass with warranties nowadays lol. I cant see where anyone was "profitable with extended warranty".

My g35 I got a new engine tranny, flywheel under factory. Bought the extended and used it for a frozen caliper. The car still chugged oil and the transmission hummed like a bird. lol go figure.

[braunthalf]

Originally Posted by coldsteelrain

I have a feeling they will deny it and put the blame on the driver with something stupid like he redlined it
I would be surprised otherwise
Good luck though OP

Thank you for making my stress level jump 100 points, I am trying to stay possessive about this whole thing.... My dream can has always been a M3 with a full DINAN kit and warranty was always on my mind. I have never raced the car or drive it like a stole it so I hope I don't get a silly response like that. From the sounds of it DINAN and BMW have been working to get this fixed and I can see it taking a bit of time considering they want to replace the motor....

[coldsteelrain]

Originally Posted by braunthalf

Thank you for making my stress level jump 100 points, I am trying to stay possessive about this whole thing.... My dream can has always been a M3 with a full DINAN kit and warranty was always on my mind. I have never raced the car or drive it like a stole it so I hope I don't get a silly response like that. From the sounds of it DINAN and BMW have been working to get this fixed and I can see it taking a bit of time considering they want to replace the motor....

Sorry man didn't mean to stress you out. I prepare my self for the worst at least I don't get surprised. As you said hopefully they work something out for you. Good luck

[BIGW0RM]

Originally Posted by Dinan_Engineering

Just to chime in since I will not be around for a few days after today...

We are working with the dealership and looking into the failure. BMW did there thing on Tuesday and we have requested some additional information as a result of that inspection to properly address the legal side. Obviously, its a big claim so due diligence is par for the course.

The tone in this sure sounds like you guys are already trying to walk from this.


"BMW did there thing"

"we have requested some additional information as a result of that inspection to properly address the legal side."

"Obviously, its a big claim so due diligence is par for the course."


The guy has so much dinan crap on his car and you guys are already positioning yourself in this manner?



This is exactly why I dont and will never buy a dinan product.

[gatorfast]

Originally Posted by BIGW0RM

The tone in this sure sounds like you guys are already trying to walk from this.


"BMW did there thing"

"we have requested some additional information as a result of that inspection to properly address the legal side."

"Obviously, its a big claim so due diligence is par for the course."


The guy has so much dinan crap on his car and you guys are already positioning yourself in this manner?



This is exactly why I dont and will never buy a dinan product.

A little premature to have that kind of reaction no? It sounds like both sides (BMW and Dinan) are simply going though the proper protocol to determine what caused the failure. There doesnt seem to be any reason to think the OP will not be covered at this point whether by BMW, Dinan, or a combination thereof.

[M3anth]

Originally Posted by gatorfast

A little premature to have that kind of reaction no? It sounds like both sides (BMW and Dinan) are simply going though the proper protocol to determine what caused the failure. There doesnt seem to be any reason to think the OP will not be covered at this point whether by BMW, Dinan, or a combination thereof.

+1

Some serious hate going on in this thread. At least give them an opportunity to go through the motions.

[NoMoreAudi]

Do you really think a company that's presented with a claim- opens their checkbook and asks, "how much?"

[FriedPiston]

Due diligence is key for all parties involved. At least we know BMW isn't going to provide warranty coverage, because the car has been modified.

I don't blame Dinan either for going through the motions. No one knows what else was done to the car or how the mechanical failure happened. However, if the root cause cannot be determined, then Dinan needs to foot the bill period.

[braunthalf]

First off thank you Dinan_engineering for the update. Hopefully you guys can determine my outcome soon, and I do understand that this will be a process.

Update from my advisor.. So far BMW has determined that the the tune damaged the motor due to boost faults and possible fuel fault. DINAN has requested the information be sent to BMW head corders and then to Dinan which has been done. From what he said this is normal procedure due to the amount of the claim.

Advisor could not say if they were going to cover the claim or not but it will take some time to decide... In addition DINAN requested to ask me that "if they cover the motor is it possible for me to have the install done at a non bmw dealer" In which I agreed to.

I will again keep you updated on all information I get.

[LOW4LYF]

How many miles do you have on the tune?
I have mine around 2k miles.

[pz619]

Fellas, give them a chance here. Doing diligence here isn't exactly unwarranted.

[NoMoreAudi]

The good thing about forums and social media is that companies are held to a higher standard. If this was the late 90s, vendors could screw you over without lube and no one would ever know about it.

[BIGW0RM]

Originally Posted by gatorfast

A little premature to have that kind of reaction no? It sounds like both sides (BMW and Dinan) are simply going though the proper protocol to determine what caused the failure. There doesnt seem to be any reason to think the OP will not be covered at this point whether by BMW, Dinan, or a combination thereof.

Originally Posted by M3anth

+1

Some serious hate going on in this thread. At least give them an opportunity to go through the motions.

Originally Posted by NoMoreAudi

Do you really think a company that's presented with a claim- opens their checkbook and asks, "how much?"

Originally Posted by nars3000

Due diligence is key for all parties involved. At least we know BMW isn't going to provide warranty coverage, because the car has been modified.

I don't blame Dinan either for going through the motions. No one knows what else was done to the car or how the mechanical failure happened. However, if the root cause cannot be determined, then Dinan needs to foot the bill period.

Originally Posted by pz619

Fellas, give them a chance here. Doing diligence here isn't exactly unwarranted.

Oh please guys. We have seen this dinan/dealer song and dance so many times here. I don't see how anyone can have any faith in Dinan or there warranty.

I sincerely hope the OP gets this covered. But they sound like they are already focused on finding an out. At least that's how I felt reading that response from them.

Maybe I am too soon to say something. But it cant hurt the OP with dinan knowing how some of us feel about their "warranty".



And good luck to the OP. I sincerely hope you get this resolved under that warranty you paid for.

[Poochie]

Originally Posted by braunthalf

Thank you for making my stress level jump 100 points, I am trying to stay possessive about this whole thing.... My dream can has always been a M3 with a full DINAN kit and warranty was always on my mind. I have never raced the car or drive it like a stole it so I hope I don't get a silly response like that. From the sounds of it DINAN and BMW have been working to get this fixed and I can see it taking a bit of time considering they want to replace the motor....

Unless it's something like user error or intentional damage, there is no reason they wouldn't pay for the repairs.

Dinan doesn't pay out pocket for this claim, they have their own insurance to cover major stuff like this. This is just the warranty department doing their due diligence, as required by any major carrier.

People here like to shit on Dinan because they can't or don't want to pay for their products. Or asinine arguments like: "JB4 gives you so much more" / "Flash tunes are better" / "Steve left Dinan because they suck"

As long as I've known BMW, I've associated with them the Dinan name. My dealer in NJ has a dedicated office to Dinan parts and claims.
I trust their products over any other tuner, simply because they actually have a stake in your vehicle's reliability, as oppose to the other tuners would tell you go kick rocks in a situation like this. Good luck!

[braunthalf]

Originally Posted by BIGW0RM

Oh please guys. We have seen this dinan/dealer song and dance so many times here. I don't see how anyone can have any faith in Dinan or there warranty.

I sincerely hope the OP gets this covered. But they sound like they are already focused on finding an out. At least that's how I felt reading that response from them.

Maybe I am too soon to say something. But it cant hurt the OP with dinan knowing how some of us feel about their "warranty".



And good luck to the OP. I sincerely hope you get this resolved under that warranty you paid for.

I have to agree, the more I read the statement the more I feel like they are getting prepared to reject my car.

But at the same time everything on the car is legit, only things ever done were cosmetic and the Dinan stage 3 tune,CFI,Intercooler so I can't see a reason why they would rejected me.

[icegrill]

I think I would also be looking at my car insurance policy at this point. Such a stressful situation. Sorry.

[braunthalf]

Originally Posted by nirvanayoda

It's sketchy that they'd make you go to a non-BMW dealer when the BMW dealer is a DINAN dealer.

I would think the reasoning in this would be cost. DINAN dealer shops mechanics would charge much less then BMW's in-house dealer mechanics would most likely.