08-05-2021, 10:21 AM | #2575 |
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Drives: 2017 BMW M3 ZCP
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08-05-2021, 12:09 PM | #2577 | |
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(305)233-9300 Thanks. |
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08-05-2021, 12:13 PM | #2578 |
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I had contacted via email with pics and explanations, I was told it couldn't be doing what I was finding, yet here we are. There's nothing to discuss further, I have already removed your product and installed something that fits better and actually seals up completely.
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08-05-2021, 01:30 PM | #2579 | |
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08-05-2021, 04:30 PM | #2580 | |
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You obviously shouldn't have received a substandard product for the price that you paid, but if they offered three options for compensation I would call that making it right. And if, after they responded to your complaint with three options for making it right, you went on the internet and bashed them anyway, I have to agree that it was unnecessary and I understand their not being happy with you. If your request was for them to give you a partial refund in addition to covering the cost of the repair or repairing it themselves at no cost, I think that's unreasonable. If you want to be compensated for pain and suffering because your exhaust is missing 1/4" of weld, you can try bringing that claim before a court. I think the court would tell you to pack sand, personally. That's probably a twenty-dollar, ten-minute repair at a fab shop. |
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scrammer421.50 |
08-05-2021, 05:07 PM | #2581 |
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I had nothing but a great product delivered and quality was top notch. The welding technique here is not propriety to AA and it sounds as though AA gave you a few options to remedy the situation, they didn't tell you to go pound sand. Taking it to a good welder in your area is a viable path forward. We all know that would be bad customer service IF they did that but even them offering to pick up the tab was/is also reasonable.
I'm with 1000hp on this one....Inconvenient, yes, end of the world, no. It's not like every customer is coming on here posting about unfinished welds. Humans are making these, mistakes DO happen, contrary to what you think. I know you will snapback at me on this but common'. You sound like a customer that is unsatisfaiable and there is no winning with that customer so I'd take the return RMA and part separate ways and respectfully just disagree and remove the post. |
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08-05-2021, 05:15 PM | #2582 |
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kindafrosty at the end of the day they are offering you a full refund so they are making an effort to make it right and tbh given they are offering a full refund, I don't see how there can be an expectation of a partial refund and fix. Having said that, I do understand your frustration as it has been a long process and AAs products are marketed as premium products. I will say that offering a refund doesn't buy companies silence from their customers... so that's a bit of an unrealistic expectation for any company to have. Silence ALWAYS costs extra
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Kurt206147.50 |
08-05-2021, 05:36 PM | #2583 |
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It's pretty obvious at this point their welds are weak or they turned them over way too quickly and have QC issues. I have owned AA EL pipes on both the F*X cars at home with tabs that broke near the downpipes section. Both tabs broke and rattled within a few hundred miles. This isn't isolated to just us, skim through the thread and you'll see other people who also had the same exact issues (and that's only counting those that responded to me). Prior to AA EL pipes I owned 2 sets of AA single mid pipes and both leaked at the ball clamp areas, especially by the rear axle (obvious from condensation on cold starts). Minor issues I could all deal with.
With that said, the issues are small, albeit annoying AF, but theres no replacement for the sound to this date still, so I deal with it. Do I wish the quality control was better, yes - but I can't stand the stock mid pipe sounds so like the old saying goes "beggars can't be choosers" is the mentality I currently have. Do I recommend the pipes still? Yes. Our cars sound like ass without them, buy and deal w/ a chance there may be an issue that muffler shops can usually fix. |
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08-05-2021, 05:48 PM | #2584 | |
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Yes, I would have accepted at least one of those offers (probably the third one, since that would be the easiest and fastest). I would not ask for one of those solutions plus compensation for the inconvenience. That sounds like Karen horseshit to me. |
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08-05-2021, 06:48 PM | #2585 | |
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I believe my initial post briefly but clearly articulates the issue, AA's swift but in my eyes unfortunate response, & my unsatisfactory feelings. I've worked with other vendors in the past that would've handled such conflicts differently, but hey, your mileage may vary and I'm not here to discuss that. I'm looking to move on from this and collect the bare minimum reimbursement for the fix, which as I highlighted in my initial post, AA offered to do right and fix their mistake. However, in no way do I regret sharing this unpleasant event with the community, especially after recently reading a slew of other issues forum members are experiencing. By the way, the fix wasn't $20.... The pinch weld fix looks great though Last edited by kindafrosty; 08-05-2021 at 06:53 PM.. |
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08-05-2021, 08:12 PM | #2586 |
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Looks good. Glad you got it resolved.
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kindafrosty86.50 |
08-05-2021, 09:32 PM | #2587 |
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M2 comp owner chiming in ,,, currently have AA EL (non res) and MPE (previously AA single) and agree the sound is a game changer for the S55 platform. also find myself holding and rowing through the gears up in the rev range to listen to the sound (coded out burbles as well)....
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08-06-2021, 12:21 AM | #2588 |
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I installed the non-resonated version on my 2017 today. Did anyone find that the overall fitment was average at best? Closest to the downpipes, the mid pipe has minimum clearance on the drivers side. After the s-curve to the rear section, the mid pipe seems to have minimal clearance to the passenger side. All in all the pipes fit, but it required a couple adjustments after the initial install and some bending of the heat shields to eliminate any contact points. Wondering if anyone had the same experience?
Other than that, the mid pipes sound great. ASD and Burrbles coded out for me. The system sounds great with one loud "brappp" when I let off the gas. I'm running the stock downpipes and stock ZCP muffler. Plenty loud for my liking. |
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08-06-2021, 09:54 AM | #2589 | |
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08-06-2021, 10:20 AM | #2591 |
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08-06-2021, 11:43 AM | #2592 |
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Yeah, tight indeed. I guess my expectations with the fitment of the product is that they wouldn't need too much motivation to get into the right position not to rattle against the heat shields. Given how much readjustment was needed. For my case about three test drives and adjustments, it just felt the Active's welding jig was off or at the very least they have some room for improvement.
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08-06-2021, 05:42 PM | #2593 |
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In light of recent posts, I wanted let you folks know that ONLYACTIVE took care of me. Obviously this was an isolated incident; they did not intentionally ship the midpipe missing a weld, however I was overly frustrated as you all read. I don't believe I misrepresented Active in my posts, but I did not intend to paint Active in a bad light. While there was some miscommunication, Active promptly responded and solved my issue, and I would shop with Active again.
The fitment is perfect and the midpipe sounds glorious. There's much less rattle than my old VRSF dual midpipe. Looking forward to providing a long-term review in the future. |
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08-07-2021, 03:33 AM | #2594 | |
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Count me another one that broke in the same spot. |
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08-07-2021, 11:10 AM | #2595 | |
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08-07-2021, 12:18 PM | #2596 | |
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