strut damage from kw has install

fourtailpipes · 09-02-2021, 06:55 AM

my independent shop was installing kw has adjustable spring kit on my 2016 m4 with edc this morning, and apparently the pressure point on the bottom of one of the struts collapsed where the press contacts the strut while the collar is being pressed on. they were using all the correct bmw factory tools and following the KW instructions.

has this happened to anyone else during install?

knightarmor · 09-02-2021, 02:56 PM

They were not using the correct tools for this install as the correct tool does not allow that portion of the strut to make contact with anything.

fourtailpipes · 09-02-2021, 06:04 PM

any information on the correct tooling?

fourtailpipes · 09-02-2021, 06:38 PM

i spoke with KW and they confirmed that the instructions specify not to press at this point. looks like the installer missed that. i should have read through the instructions myself before bringing it all in!

MR RIZK · 09-02-2021, 07:27 PM

Ideal world. Have the indi provide cash settlement for two new dampers and labour. Take this cash buy some mid range coilovers like mperformance, KW's or ohlins and then take it somewhere else to fit after you have read the instructions.

horsepower_and_hounds · 09-03-2021, 03:15 AM

Poor/inecperienced mechanic work...period

1000hp · 09-11-2021, 12:49 PM

That didn't collapse. They crushed it.

The shop owes you a strut.

NickyC · 09-11-2021, 01:22 PM

Gives you an excuse to do it right and get coils.

Go that route and you’ll thank them for breaking the strut.

fourtailpipes · 09-13-2021, 01:28 AM

sorry, i wasn't watching this. got 2 new struts on the shop. i'm happy.

09-02-2021, 06:55 AM	#1
fourtailpipes Major 110 Rep 1,338 Posts Drives: the ladies crazy Join Date: Dec 2008 Location: , Location, Location! iTrader: (0)	strut damage from kw has install my independent shop was installing kw has adjustable spring kit on my 2016 m4 with edc this morning, and apparently the pressure point on the bottom of one of the struts collapsed where the press contacts the strut while the collar is being pressed on. they were using all the correct bmw factory tools and following the KW instructions. has this happened to anyone else during install? Attached Images
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09-02-2021, 02:56 PM	#2
knightarmor Lieutenant Colonel 855 Rep 1,550 Posts Drives: 2017 M3 Join Date: Jan 2015 Location: Washington iTrader: (2)	They were not using the correct tools for this install as the correct tool does not allow that portion of the strut to make contact with anything.
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09-02-2021, 06:04 PM	#3
fourtailpipes Major 110 Rep 1,338 Posts Drives: the ladies crazy Join Date: Dec 2008 Location: , Location, Location! iTrader: (0)	any information on the correct tooling?
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09-02-2021, 06:38 PM	#4
fourtailpipes Major 110 Rep 1,338 Posts Drives: the ladies crazy Join Date: Dec 2008 Location: , Location, Location! iTrader: (0)	i spoke with KW and they confirmed that the instructions specify not to press at this point. looks like the installer missed that. i should have read through the instructions myself before bringing it all in!
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09-02-2021, 07:27 PM	#5
MR RIZK Major 758 Rep 1,336 Posts Drives: AW M2C Join Date: Mar 2013 Location: Australia iTrader: (0)	Ideal world. Have the indi provide cash settlement for two new dampers and labour. Take this cash buy some mid range coilovers like mperformance, KW's or ohlins and then take it somewhere else to fit after you have read the instructions. __________________ Previous Rides: 13' 135i, 08' 130i, 03' HKS Turbo'd 350z, Modded GC8 WRX, NA MX5
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09-03-2021, 03:15 AM	#6
horsepower_and_hounds Brigadier General 1836 Rep 4,203 Posts Drives: BMW Join Date: Aug 2012 Location: USA iTrader: (9)	Poor/inecperienced mechanic work...period
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09-11-2021, 12:49 PM	#7
1000hp Lieutenant 248 Rep 471 Posts Drives: F80 M3 Join Date: Dec 2020 Location: Virginia Beach, VA iTrader: (2)	That didn't collapse. They crushed it. The shop owes you a strut.
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09-11-2021, 01:22 PM	#8
NickyC Lieutenant General 17445 Rep 10,647 Posts Drives: M4 CS. Former G82, x2 F82, F80 Join Date: Nov 2010 Location: Jacked out of my mind iTrader: (23)	Gives you an excuse to do it right and get coils. Go that route and you’ll thank them for breaking the strut.
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09-13-2021, 01:28 AM	#9
fourtailpipes Major 110 Rep 1,338 Posts Drives: the ladies crazy Join Date: Dec 2008 Location: , Location, Location! iTrader: (0)	sorry, i wasn't watching this. got 2 new struts on the shop. i'm happy.
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