.

[Justin.AutoTalent]

@Alex@Alpine is the man.

Glad he was able to take care of you, D!

[rdbmwpst]

Alex saved our 2018 M2 about a month ago. The tuning company (I won’t name) local installer (call him S) bricked the dme while flashing the tune. S said the car just turned itself off for no reason. S hadn’t thought to fold down the rear seats so he had to use a coat hanger to reach the trunk emergency release. Disconnecting the battery to fully reboot car didn’t help. S pushed the car into my garage with me and told me to get a tow truck in the morning. Alex got the car working that night. No tow truck needed. Thanks Alex!

[drgmt]

Alex is an absolute legend. There can be no argument about that!

Of the two guys on here, mike Benvo and Alex give me the most confidence. They are real experts in their field !

[drgmt]

I don't think I've ever read a bad word about Alex on this forum from a customer service perspective. That's pretty rare for a forum and the number of years he has provided service to it.

[ptper]

Originally Posted by roddowdell

Alex saved our 2018 M2 about a month ago. The tuning company (I won’t name) local installer (call him S) bricked the dme while flashing the tune. S said the car just turned itself off for no reason. S hadn’t thought to fold down the rear seats so he had to use a coat hanger to reach the trunk emergency release. Disconnecting the battery to fully reboot car didn’t help. S pushed the car into my garage with me and told me to get a tow truck in the morning. Alex got the car working that night. No tow truck needed. Thanks Alex!

So 'S' is for Shitty.

[BPMSport]

Trunk etc won't work after a failed flash - easy to restore operation here. The reason for this is that the vehicle is put into a special flash mode which puts a number of the modules to sleep during the flash. If the flash fails these modules remain asleep. All you have to do to restore operation is send a command to the vehicle that will restore normal mode and then all of the functions will continue to work as they did. Then the ECU should be restored and all will be good. We've probably recovered 500 cars over the years that had programming issues - even cars that crashed during programming at a dealership.

[aboulfad]

^^^The famous 'Transport mode' or some other funky state?

FYI: BMWs will sporadically go to sleep during flash, BMW's own ISTA/P docs listed that limitation w a workaround to fasten driver seatbelt :

[drgmt]

Originally Posted by aboulfad

^^^The famous 'Transport mode' or some other funky state?

FYI: BMWs will sporadically go to sleep during flash, BMW's own ISTA/P docs listed that limitation w a workaround to fasten driver seatbelt :

Is that serious about fasten the seatbelt ?

[aboulfad]

Originally Posted by Modaddict79

Is that serious about fasten the seatbelt ?

Yep DIY: F8x Software Update Tips, Post 95
And the ISTA/P release notes from back then.

[m3rxn]

Glad everything worked out for you buddy.

[BuLoOoSki]

Originally Posted by VF-Engineering

This is obviously not the case as I'm willing to bet that we've
successfully flashed more F-series vehicles than any other tuner
on this forum.

How did you came up with this conclusion? Is there a public statistic of each tuner's sales figures somewhere?

Originally Posted by VF-Engineering

Additionally, we offer a 30-day money back guarantee, which the
OP has utilized on two separate occasions knowing that the process
requires his vehicle to be flashed back to FULL Stock before any
refund can be issued.

But isn't flashing back to "FULL STOCK" also compromised of taking a customer back to his/her original stock version as well? Especially when you've made a claim in the past that you have the ability to create a stock file for any version for your customers?

Originally Posted by VF-Engineering

He was advised in advance that "Stock" means Stock, and that we
cannot guarantee his return to BM3 without having to start from
scratch by removing and unlocking his ECU. (this was explained
before even attempting to use our OBDII Port Flashable software
the second time)

But you CAN guarantee his return to BM3 (or the ability to flash via OBD in general) by not re-locking his DME when you flashed him back to stock, but you decided to lock his DME anyway even though he came to you guys with an UNLOCKED DME

About two years ago I got a PP-Performance flash tune from AutoTalent and I wasn't happy with the tune. So when I asked them to flash me back to stock and refund my money, the did so and still kept my DME unlocked. And I wouldn't have accepted it any other way because I paid to have my DME pulled out and get unlocked regardless of the tune.

[VF-Engineering]

Originally Posted by BuLoOoSki

How did you came up with this conclusion? Is there a public statistic of each tuner's sales figures somewhere?

Educated assessment.

It obviously helps that we've been flashing these ECU's since
before any other mainstream tuner, along with the fact that we
have established certified re-sellers/dealers around the world.

Originally Posted by BuLoOoSki

But isn't flashing back to "FULL STOCK" also compromised of taking a customer back to his/her original stock version as well? Especially when you've made a claim in the past that you have the ability to create a stock file for any version for your customers?

This is possibly going to come down to semantics, as it's not
something that is defined in the same manner by every tuner.

This has also become more confusing recently, now that full OBDII
Port Flashing is possible, without the need to "unlock/patch" your
ECU.


For us, "Full Stock" refers to a true OEM file; un-manipulated
or modified. This can be an earlier software version, the original
version that the customer started with, or the most current version
available at the time.


Prior to full Port Flashing capabilities, customers received a 'Stock'
file which emulated the factory software, but allowed the ECU to
remain "unlocked". If a customer wanted to return to "Full Stock"
this meant using their original boot read to restore the ECU to
it's original state, pre-flash, not patched/unlocked.

Now that full OBDII Flashing is available, the 'Stock' file is a true
un-manipulated "Full Stock" OEM File. There is no differentiation
between the files we provide, or what can be obtained thru E-Sys,
or what a customer would be updated to at their dealership.

"Stock" is Stock, and can be any current or past software version.

Originally Posted by BuLoOoSki

But you CAN guarantee his return to BM3 (or the ability to flash via OBD in general) by not re-locking his DME when you flashed him back to stock, but you decided to lock his DME anyway even though he came to you guys with an UNLOCKED DME

Are you sure about that, or are you speculating?

While that may be technically possible, that's not a process we
have tested, or a service we ever intend to provide. If you know
of any other tuner who does that, or would be willing to, then by
all means share who that is so people can take full advantage of it!

What you're asking about is the ability to use our HEX Flash device
to unlock your ECU, then take advantage of our 30-day money back
guarantee, while requesting that we leave the ECU "unlocked" so it
can then be programmed by other brands.
(that's my engineering department slapping my sales department for being stupid)



We understand that some customers will always have requests that
are just slightly outside of the box. When we can predict that the end
result may not be favorable for what they are trying to accomplish,
we are quick to tell let them know that we may not be the option for
them.

In this particular case, we went as far as offering custom support if
he was willing to drive to our facility so we can cater a solution to
his specific needs. He declined and was made well aware of the fact
that we would be flashing his car to stock before issuing a refund.

[BuLoOoSki]

Originally Posted by VF-Engineering

Educated assessment.

It obviously helps that we've been flashing these ECU's since
before any other mainstream tuner, along with the fact that we
have established certified re-sellers/dealers around the world.

Speculation.... Not that I care which company has more sales figures lol, but it's just that you guys have a history of making incorrect claims. And this is a problem...

Originally Posted by VF-Engineering

This is possibly going to come down to semantics, as it's not
something that is defined in the same manner by every tuner.

This has also become more confusing recently, now that full OBDII
Port Flashing is possible, without the need to "unlock/patch" your
ECU.

For us, "Full Stock" refers to a true OEM file; un-manipulated
or modified. This can be an earlier software version, the original
version that the customer started with, or the most current version
available at the time.


Prior to full Port Flashing capabilities, customers received a 'Stock'
file which emulated the factory software, but allowed the ECU to
remain "unlocked". If a customer wanted to return to "Full Stock"
this meant using their original boot read to restore the ECU to
it's original state, pre-flash, not patched/unlocked.

Now that full OBDII Flashing is available, the 'Stock' file is a true
un-manipulated "Full Stock" OEM File. There is no differentiation
between the files we provide, or what can be obtained thru E-Sys,
or what a customer would be updated to at their dealership.

"Stock" is Stock, and can be any current or past software version.

This is not one of those cases where it is subjective....you don't get to pick and choose. When it came to leaving his DME unlocked (which once again was unlocked before he got your tune), this to you didn't consist of being "fully stock". But when it came to the fact that you are changing his software version YOU decided that it falls under the definition of "full stock"?

And once again I ask you. You've made a claim in the past on how those getting OBD II unlock (instead of the old bench read/flash) need not to worry about having a full read of their DME as you are able to construct any stock DME version for them from your archive of data, but you still seem to flash people to a different stock version?

Originally Posted by VF-Engineering

Are you sure about that, or are you speculating?

While that may be technically possible, that's not a process we
have tested, or a service we ever intend to provide. If you know
of any other tuner who does that, or would be willing to, then by
all means share who that is so people can take full advantage of it!

I am 100% sure But your response clearly shows how unfamiliar your are with the tool and/or software you are flashing you're customers with

Originally Posted by VF-Engineering

What you're asking about is the ability to use our HEX Flash device
to unlock your ECU, then take advantage of our 30-day money back
guarantee, while requesting that we leave the ECU "unlocked" so it
can then be programmed by other brands.
(that's my engineering department slapping my sales department for being stupid)

His DME was unlocked PRIOR to using your tool. His car was bench read/unlocked when he got BM3, but you know that because you guys couldn't get him back to stock without a temper code being triggered until you used the stock readout file he gave to you guys from the bench read

So your example doesn't apply here. He did not use your tool to get unlocked. He WAS unlocked before using your tool/tune.

Originally Posted by VF-Engineering

We understand that some customers will always have requests that
are just slightly outside of the box. When we can predict that the end
result may not be favorable for what they are trying to accomplish,
we are quick to tell let them know that we may not be the option for
them.

In this particular case, we went as far as offering custom support if
he was willing to drive to our facility so we can cater a solution to
his specific needs. He declined and was made well aware of the fact
that we would be flashing his car to stock before issuing a refund.

What do you mean "custom" support? So your "standard" support doesn't include providing help for your customers who are having issues with your tune such as a tamper code being triggered and abnormal drops in HPFP?

You wanted the customer to drive to you so you can do testing and troubleshooting on his car since you didn't have the ability to do it on your own clearly. So it seems to me YOU needed "custom" support from your customer

And please don't tell me he was a unique/isolated case because we both know he wasn't

[M4 GTS.]

I have noticed VF's customer service is declining, hopefully not their products. A friend of mine paid them to create a custom overrun tune for his AUDI RS5, they happily took his money but could not deliver on such a simple tune after 2+ Months HAHA. He told me after they got his money receiving calls just to ask for an update seemed like an impossible task. Seems like they only care for their celebrity customers.

[FriedPiston]

OP, I'm glad you were able to flash back to an operational state. In the future, if you ever encounter a truly bricked DME, then Mike@BPM is your best bet for recovery.

However, what I don't understand after all of this is why you would even go from the BM3 platform to another OTS-based flash tune? Was the motive simply to experience what a HEX tune feels like? While a HEX tune has produced some really good numbers at the race way, it seems to me that the better route would've been to get a custom tune from one of the established BM3 tuners.

[BuLoOoSki]

Originally Posted by tehboost

Performance wise and everything my BM3 tunes whether OTS or my Custom one’s are great! No problems, I love it.

The reason I tried it out may seem comical but it was enough for me to go through this LOL. Had I known, I wouldn’t have. I’m sure both VF and PTF can agree that me in particular am very picky and I notice all of the little things that most may not, so keep that in mind.

I noticed when I was switching between my custom PTF tune (or any BM3 Stage 2 OTS Tune) and stock tune the car sounded different lol. I’m catless + akrapovic catback, so car is loud of course and sounds awesome. After switching to stock, I noticed there isn’t this vibrating/rattling type exhaust sound (I have no idea how to explain it). That sound is existent on my tunes, along with a slight addition of drone as I go up the rev band slowly. One wouldn’t notice this unless they switched between stock and tune, or maybe just I noticed it. So I’m assuming it has to do with increased exhaust flow/wastegate tuning? No idea. So I thought I’d try another tune with increased boost levels, to see if other tunes do it. The VF tune didn’t, sounded like stock. In hindsight, if I wanted to test this I could’ve just gotten a tune from one of the tuners on the BM3 platform without leaving BM3 of course HAHA, so yeah....lesson learned. I’d be really interested to know why it sounds different if anyone knows lol. FYI, I have an M2 with the N55 not M3/M4 with S55.

The drone part I could have an explanation for, but not sure of the rattling sound you are referring to. There was a period where PTF's tune had the exhaust valve fully open at nearly all times in Sport+ (they had a lot of people asking for that to be the default exhaust valve setup). After that there were other people (including myself) complaining about how loud and drony the car was especially in higher gears and at low rpms. So they then switched it back to opening and closing under different conditions which solved the problem.

[FriedPiston]

It all makes sense now, tehboost. I believe that's a common issue with the N54/N55 engines. But I also know BMW has beefed up the M2 version of the N55, just not sure if they addressed the infamous wastegate rattle issue from the E9x series. Your tuner might actually be able to get rid of the (wastegate) rattle -- at least I know there are changes you can apply on the JB4 menu settings to get rid of it.

See: http://www.e90post.com/forums/showthread.php?t=176269

[BuLoOoSki]

Originally Posted by nars3000

It all makes sense now, tehboost. I believe that's a common issue with the N54/N55 engines. But I also know BMW has beefed up the M2 version of the N55, just not sure if they addressed the infamous wastegate rattle issue from the E9x series. Your tuner might actually be able to get rid of the (wastegate) rattle -- at least I know there are changes you can apply on the JB4 menu settings to get rid of it.

See: http://www.e90post.com/forums/showthread.php?t=176269

Good call one on that, it was in fact a very common issue with the N54/N55. It could very well be that because a long with the things people complained about with the droney exhaust (with the S55 tune atleast) was the more pronounced "farting" noise the car constantly made with part throttle and that was due to PTF tuning the antilag very aggressively. Which is great for super responsive throttle sensitivity, but the sound got to a lot of people so they tuned it down. But again that was for the S55 maps, not sure if the M2 was affected by that and if that was causing the OP's rattling noise.

[VF-Engineering]

You can't come into the conversation at the tail end and pretend that
you know the whole situation just because you may have exchanged
PM's or had a brief conversation with the OP.

We have no problem with full transparency and the OP is here to add
clarification from his end if he wishes to. You're free to ask questions
as well, but just because you may not like the answer doesn't make it
incorrect.

Originally Posted by BuLoOoSki

This is not one of those cases where it is subjective....you don't get to pick and choose. When it came to leaving his DME unlocked (which once again was unlocked before he got your tune), this to you didn't consist of being "fully stock". But when it came to the fact that you are changing his software version YOU decided that it falls under the definition of "full stock"?

You have it the wrong way around, you're the one trying to pick and
choose. Full Stock doesn't refer to a specific software version, period.

Example: A car that rolls off the showroom floor at your local BMW
dealer is Fully Stock. Ten thousand miles later when it gets an
update by BMW during a service appointment, it's still FULLY Stock.

We were aware that the customers vehicle was on another brand of
software, and not "Fully Stock", and it was explicitly stated (even
before purchasing our software for the 2nd time around) that the
30-day Money Back Guarantee would require his ECU to be flashed
back to stock.

We even went as far as explaining the difference between a full flash
and a partial data area re-write, and what that meant to the process
in terms of retaining a particular boot-loader.

Originally Posted by BuLoOoSki

And once again I ask you. You've made a claim in the past on how those getting OBD II unlock (instead of the old bench read/flash) need not to worry about having a full read of their DME as you are able to construct any stock DME version for them from your archive of data, but you still seem to flash people to a different stock version?

That is 100% true. We do not need an original boot read in order to
generate a Full Stock file. We can utilize the information collected
when Port Reading to identify the customers current software version
and other other relevant data to construct our Tuned Software and to
provide a true Stock (un-manipulated or modified) file.


We explained in the previous post (just scroll up) that we always work
with the latest software versions. This doesn't make previous software
versions obsolete, and as long as you are flashing with full files, we
can revert back to any previous version if/when necessary for trouble
shooting purposes.

Originally Posted by VF-Engineering

Are you sure about that, or are you speculating?

While that may be technically possible, that's not a process we
have tested, or a service we ever intend to provide. If you know
of any other tuner who does that, or would be willing to, then by
all means share who that is so people can take full advantage of it!

That's a silly insinuation to make.

We know perfectly well what is technically possible with our delivery tools,
but the various scenarios you're presenting are not responsible, and not in
line with anything we've ever advertised, guaranteed, or intend on offering.

IE: Specifically in regards to warranty fraud, or supporting other brands of
products based on the capabilities of our own tools.


It's clear that you have an ulterior motive based on your questions and
accusations, which is not fair to the OP or others reading this thread as
our advertised claims have never included providing a service for other
tuners, or educating consumers on how they can manipulate the system
to benefit themselves.


Our 30-Day Money Back Guarantee is already a major benefit as it allows
customers the confidence to know that if our product doesn't deliver as
promised, or for whatever reason doesn't meet their expectations, they
have a process which allows them to return the software and obtain a
full refund.

Originally Posted by BuLoOoSki

His DME was unlocked PRIOR to using your tool. His car was bench read/unlocked when he got BM3, but you know that because you guys couldn't get him back to stock without a temper code being triggered until you used the stock readout file he gave to you guys from the bench read

So your example doesn't apply here. He did not use your tool to get unlocked. He WAS unlocked before using your tool/tune.

Correction, and this shows that you are not as intimately familiar with this
discussion as you think you are.

He was originally a HEX Tuning customer, then a BM3 customer, then a HEX
Tuning customer for a 2nd time. We obtained an original boot read from his
ECU when he was originally bench flashed in June of 2017.

At no point did the OP give us a bench read from any other tuner, and the
original boot read was never needed or utilized to to flash his vehicle back
to Full Stock.

Originally Posted by BuLoOoSki

What do you mean "custom" support? So your "standard" support doesn't include providing help for your customers who are having issues with your tune such as a tamper code being triggered and abnormal drops in HPFP?

You wanted the customer to drive to you so you can do testing and troubleshooting on his car since you didn't have the ability to do it on your own clearly. So it seems to me YOU needed "custom" support from your customer

And please don't tell me he was a unique/isolated case because we both know he wasn't

Sorry, but this was a completely unique and isolated case which the OP
described in his very first post. We never would have even attempted to
sell him our software the second time had he not been a local customer.

Additionally, this situation started with a frank discussion with the OP
regarding the symptoms he was experiencing with the other brand of
software, as well as the previous symptoms he had with our software
the very first time he was flashed, all of which see to have also been
unique.


As part of the original discussion (before the second purchase) it was
mentioned that if he was not satisfied with the results of our most current
software version, we'd be more than happy to open up the workshop
over the weekend to work out a custom solution that met his needs.

ALL OF THIS was uniquely offered because of our previous interactions
with the customer which were all quite pleasant (and still are) and also
because we knew that he is very particular which presented a welcomed
challenge to making him a happy customer.


At the end of the day he said that it came down to scheduling as to why
he couldn't find the time to come by the workshop, even after we offered
to work around his schedule, even if it meant staying late one evening or
having one of our calibrators come in on a weekend.

He politely declined both of those options, and his vehicle was flashed to
stock so he could receive his refund. He then personally drove to the shop
to drop of his HEX Flash Cable the same day. Go figure!


We can't solve an issue that we can't evaluate on our own, and we never
would have even attempted this second interaction had we known that
his goal was strictly experimentation and he didn't intend on keeping the
product in the first place. (at least that's how it now seems)

In any case, the 30-day Money Back Guarantee exists for a reason, and
we stand behind it 100%. It's unfortunate than someone else lead him to
believe that as long as he was on the same software version, regardless
of flashing process (Port Flash of Bench Flash), that he would be able to
easily go back to BM3.

[VF-Engineering]

Originally Posted by M4 GTS.

I have noticed VF's customer service is declining, hopefully not their products. A friend of mine paid them to create a custom overrun tune for his AUDI RS5, they happily took his money but could not deliver on such a simple tune after 2+ Months HAHA. He told me after they got his money receiving calls just to ask for an update seemed like an impossible task. Seems like they only care for their celebrity customers.

Don't take this personal, but it's always a little bit suspect when a relatively
new account joins a conversation with incorrect information, even when
veiled as a partial compliment.

"Your friend" never paid for us to create a custom tune.

He saw through our FaceBook that we were working on updating our existing
Audi RS5 software to include throttle overrun/burble, and he (along with two
other customers) expressed interest in being the first group to have it
once it became available.



During testing we determined that we were unhappy with the results and it
would require more validation to ensure that the throttle overrun would not
negatively affect drivability.

Our sales department should have never accepted payment for a product that
wasn't complete. Period. It was also a mistake to offer an initial delivery date
when it was unknown. Lesson learned.

[BuLoOoSki]

Originally Posted by VF-Engineering

You have it the wrong way around, you're the one trying to pick and
choose. Full Stock doesn't refer to a specific software version, period.

A BMW dealership deciding to upgrade his software version isn't the same as you deciding to upgrade/downgrade a customer's DME. Flashing a car back to stock to me is taking it back to what it was prior to the tune.

And btw, it wouldn't be a problem if you were clear and transparent that you don't return your customer's to the same version and the customer agrees to that from the start. But you have never spoken out about that. In fact your previous posts and insinuations of how you can create any stock file for any versions would only lead a potential customer to believe that he will be on the same version.

Originally Posted by VF-Engineering

We were aware that the customers vehicle was on another brand of
software, and not "Fully Stock", and it was explicitly stated (even
before purchasing our software for the 2nd time around) that the
30-day Money Back Guarantee would require his ECU to be flashed
back to stock.

We even went as far as explaining the difference between a full flash
and a partial data area re-write, and what that meant to the process
in terms of retaining a particular boot-loader.

Once again, you could have flashed him back to stock without re-locking his DME since his DME was already unlocked prior to getting your tool.

Originally Posted by VF-Engineering

That is 100% true. We do not need an original boot read in order to
generate a Full Stock file. We can utilize the information collected
when Port Reading to identify the customers current software version
and other other relevant data to construct our Tuned Software and to
provide a true Stock (un-manipulated or modified) file.

So do you care to explain (what has already been asked a couple of times) why he threw a DME tamper code with your tuned map and first stock map?

And since you have the ability to create any stock file version, why don't you just flash your customers to their original software version when flashing back to stock? Seems like a simple and easy thing to do. And btw, it has nothing to do with your accusations of warranty fraud as I don't have a warranty on my car and I don't care about that (More on that below).

Originally Posted by VF-Engineering

That's a silly insinuation to make.

We know perfectly well what is technically possible with our delivery tools,
but the various scenarios you're presenting are not responsible, and not in
line with anything we've ever advertised, guaranteed, or intend on offering.

It's not an insinuation, let a lone a "silly" one. It is your own words:

Originally Posted by VF-Engineering

Are you sure about that, or are you speculating?

While that may be technically possible, that's not a process we
have tested, or a service we ever intend to provide. If you know
of any other tuner who does that, or would be willing to, then by
all means share who that is so people can take full advantage of it!

When you ask me if I'm sure about that.... and that you have not tested that.... and you are not sure if it's technically possible (and also besides the fact that you guys have informed me personally before that flashing with your tool maintains a stock bootloader and it never gets "patched", which is incorrect but I'm sure you are going to deny that ) this shows that you are not very familiar with your tool/software.

Originally Posted by VF-Engineering

IE: Specifically in regards to warranty fraud, or supporting other brands of
products based on the capabilities of our own tools.

It's clear that you have an ulterior motive based on your questions and
accusations, which is not fair to the OP or others reading this thread as
our advertised claims have never included providing a service for other
tuners, or educating consumers on how they can manipulate the system
to benefit themselves.

What is my ulterior motive?
And when did I ever preach "manipulating the system" or "warranty fraud" related issues? In fact I've always argued the opposite Go back as far as you'd like and see what are my responses when it comes to people wanting ways to commit warranty fraud.

Seriously what are you rambling about bro? I don't even have a warranty on my car to care about that

And if you are referring to my first post in this thread, just in case you couldn't comprehend what I was saying, I was bringing to light a point that I think is important. And that was software version. And I explained how there could be potential downsides/issues to being on a different software version on one ECU (in this case DME) and a completely different software version (potentially up to 3+yrs difference) on the rest of the ECUs. And then I also talked on how some people seem so fixated on Flash counter freeze in worry for their warranty, when being on a different software version is even a much clearer giveaway. Which in other words I'm saying, I'm surprised why they care so much about their flash counter if they're worried about the dealer flagging their car, but they don't seem to care about being on a different software version that the dealership didn't upgrade/downgrade to.

But personally, besides potential issues due to software mismatch, the reason I would care about being able to return to my stock software version is to have the ability to change between tunes and flashing platforms without issues. In my case, I have BM3, MHD, and your VF tool. BM3 uses my stock version, MHD use a particular software version for all their tunes, and you use another particular version for your tunes. Ideally of course if all of them used the same software version it would make map switching easy, but I obviously can't force tuners to use the same map version (although the logical thing if you ask me is to use whatever software version the customer is running, but I understand that not all tuners/companies have the ability to do that). But what I should be able to do is be able to flash back to my stock software version once I've decided to go back to stock or switch platform/tune to avoid running into issues.

Originally Posted by VF-Engineering

Correction, and this shows that you are not as intimately familiar with this
discussion as you think you are.

He was originally a HEX Tuning customer, then a BM3 customer, then a HEX
Tuning customer for a 2nd time. We obtained an original boot read from his
ECU when he was originally bench flashed in June of 2017.

At no point did the OP give us a bench read from any other tuner, and the
original boot read was never needed or utilized to to flash his vehicle back
to Full Stock.

I am well aware of that, but i really wont waste time going into details that don't help answer/explain the key issues here. But it seems you'd rather do that and not explain the issues the OP had in his recent experience

Originally Posted by VF-Engineering

As part of the original discussion (before the second purchase) it was
mentioned that if he was not satisfied with the results of our most current
software version, we'd be more than happy to open up the workshop
over the weekend to work out a custom solution that met his needs.

ALL OF THIS was uniquely offered because of our previous interactions
with the customer which were all quite pleasant (and still are) and also
because we knew that he is very particular which presented a welcomed
challenge to making him a happy customer.

At the end of the day he said that it came down to scheduling as to why
he couldn't find the time to come by the workshop, even after we offered
to work around his schedule, even if it meant staying late one evening or
having one of our calibrators come in on a weekend.

He politely declined both of those options, and his vehicle was flashed to
stock so he could receive his refund. He then personally drove to the shop
to drop of his HEX Flash Cable the same day. Go figure!

We can't solve an issue that we can't evaluate on our own, and we never
would have even attempted this second interaction had we known that
his goal was strictly experimentation and he didn't intend on keeping the
product in the first place. (at least that's how it now seems)

You sure like to make a lot of assumptions and accusations
It's better if the OP responds to that one

P.S. Would you feel comfortable having someone do more "testing" on your car when they can't seem to be able to even simply explain why their tune is throwing a DME tamper code?

[BuLoOoSki]

Originally Posted by VF-Engineering

Don't take this personal, but it's always a little bit suspect when a relatively
new account joins a conversation with incorrect information, even when
veiled as a partial compliment.

Again, you surely do like to make accusations and assumptions. A quick look at this person's recent posts you can see that he recently acquired an M4 GTS, hence his new account. But I guess the poor guy has to be accused of a fake account with an agenda because he provided a somewhat negative feedback about the sacred VF-Engineering

I wonder why you'd be skeptical of people doing anything malicious like what you're implying