Engine warranty void by BMW, DINAN covers.

[NickyC]

Wow fantastic news OP, absolutely fantastic. It's great to see a company like DINAN step up and cover the warranty work with not a whole heck of a lot of hassle. If you haven't yet, maybe update your original post in the thread so that people in the future who might search this topic will see right away that DINAN honored their warranty?

Just wonderful, great for you and big kudos to DINAN.

[coldsteelrain]

Great news!!!
I was one of those who had doubts about DINAN and their warranty but I am glad I was wrong.

[G35POPPEDMYCHERRY]

Good for you OP; didn't have to jump through any hoops either.

[ra2289]

Congrats OP. I'm sure that's a big weight lifted off your shoulders, glad it's working out.

[LOW4LYF]

Great! Congrats!

[Payamm3]

Congrats OP! I've been following your thread multiple times a day thanks for sharing your <now positive> experience. Hope you have your car back soon.

[drgmt]

Congrats mate! Great result.

[TrevorM3]

let's be honest, Dinan's ass was on the burner thanks to this forum. Many eyes were watching, and i'm glad they did the right thing. You have the best of both worlds, a modified car, with warranty. It may not be the fastest, but i'll take the coverage anyday. Congrats brother.

[BIGW0RM]

Originally Posted by TrevorM3

let's be honest, Dinan's ass was on the burner thanks to this forum. Many eyes were watching, and i'm glad they did the right thing. You have the best of both worlds, a modified car, with warranty. It may not be the fastest, but i'll take the coverage anyday. Congrats brother.

Im with you 100%.

[x.shell]

Originally Posted by braunthalf

Best update for a Friday. DINAN called me just a bit ago to give me the great news that they will be covering my car. First I would like to thank everyone on the forums for your advice suggestions and opinions.


I have to say DINAN has come threw to show that there warranty is 100% legit and they cover your car if BMW rejects you, just as advertised, this is the reason I chose DINAN and their long history with BMW.

I will keep everyone updated once my car is back on the road, spotting that DINAN badge with pride. Thank you again for everything.

This goes a long way for Dinan in terms of good will to customers that were on the fence about buying their products. Congrats to you OP. And respect to Dinan.

[FreeDarko]

Ok next car is going to Dinan now. Atleast engine related. All the other stuff is overpriced for what it is.

[Mandi90TT]

Originally Posted by BIGW0RM

Im with you 100%.

Oh, bullshit. You were completely dogging out Dinan in your previous post. Here, let me show you:

Originally Posted by BIGW0RM

The tone in this sure sounds like you guys are already trying to walk from this.


"BMW did there thing"

"we have requested some additional information as a result of that inspection to properly address the legal side."

"Obviously, its a big claim so due diligence is par for the course."


The guy has so much dinan crap on his car and you guys are already positioning yourself in this manner?



This is exactly why I dont and will never buy a dinan product.

I'm no fan of Dinan (they are overpriced, not just their tunes), but it was only fair to give them time on such a potentially big claim, and you didn't do that, you immediately jumped on the anti-Dinan bandwagon.

[f80er]

Originally Posted by FreeDarko

Ok next car is going to Dinan now. Atleast engine related. All the other stuff is overpriced for what it is.

Come on man. Just because Dinan covered this claim you think somehow they would cover every claim moving forward? Take it all with a grain of salt my man.

[FreeDarko]

Originally Posted by f80er

Come on man. Just because Dinan covered this claim you think somehow they would cover every claim moving forward? Take it all with a grain of salt my man.

Yes, but have you seen other vendors like Fabspeed find ways to not stick by their product? They don't even have to pay; just substitute at the most.

And to be honest this isn't the 1st time I've seen Dinan do this but I assumed then it was an anomaly, just like you mentioned.

[BIGW0RM]

Originally Posted by Dave 90TT

Oh, bullshit. You were completely dogging out Dinan in your previous post. Here, let me show you:



I'm no fan of Dinan (they are overpriced, not just their tunes), but it was only fair to give them time on such a potentially big claim, and you didn't do that, you immediately jumped on the anti-Dinan bandwagon.

Really Dave? I thought we were Megan Racing exhaust buddies for life?

I think you misinterpreted my statement. I MEANT I was 100% on board with him about us feeling like the thread and forum helped him get a positive outcome. I personally do not think he would have otherwise if he did not speak up about this. Maybe Im wrong. But how many happy endings compared to unhappy endings have we experienced here over the years in Dinan related posts? So while I might have been early on to point out THEIR TONE in THEIR words. I still stand by my feelings. I don't trust their warranty or them.


So no, I am not a Dinan fan. But they scored points with me doing the right thing. That much is true. But I will never buy a Dinan product for reasons just like this. It's a hassle and crap shoot when shit hits the fan.

[Dinan_Engineering]

I love how spirited the Dinan threads get. Especially ones directly concerning warranty. The love/hate comes out in spades. Always a good read. So thank you everyone for that.

In regards to some of the commentary that has presented itself the facts are this:

1. My original post was honest. If you want to over analyze it thinking it was trying to shirk responsibility in some way then so be it. It was still early in the process and not all the information was yet available so blindly making statements like, "everything is going to be covered 100%," were not possible.
2. Dinan has made its name based largely upon our warranty. If we didn't live up to our end of the bargain we would of been out of business long ago. We stand behind our products and back that up with the warranty. Whether or not you think it is worth it or not is a decision each individual makes for themselves.
3. Its not the first engine we will cover and it definitely won't be the last. Its simply part of our business model that we account for. Nothing is ironclad but we try to make all product as bulletproof as possible. That said, because of this desire we investigate all major claims thoroughly to determine what issues may be at play and try to resolve them or to figure out if something else was responsible. There are quite a few times when not all the info is presented (third party mods, etc) and a denial can occur as a result. Still a business and don't want to outlay money that we shouldn't be responsible for. If we are however, then we will. Due diligence is necessary and sometimes that simply takes some time.

[BzsBimmer]

As I understand it, the CarBahn warranty process would be somewhat similar to Dinan. CarBahn would need to assess whether any ancillary mods contributed to failure prior to coverage. I specifically asked that question to them and it’s in the fine print. Can’t say that of the other vendors that provide a tune.

Either way, well said Dinan. ✊

[minn19]

Originally Posted by nirvanayoda

Here is the problem with what you said: “or to figure out if something else was responsible.”

Even if it was a stock part problem and Dinan tune wasn’t responsible, BMW still will deny warranty coverage because the Dinan tune is installed, as explained with my spun crank hub comment above. The customer has to trust that Dinan will cover any parts that break that were either stock or Dinan once BMW denies warranty because of the Dinan tune. Anything less and the customer could be left in the middle holding the bag. But to be fair, they’d be covered more than they would with any other aftermarket part (except perhaps CarBahn).

Nevertheless, props to you guys for covering this engine. That fact alone will make me strongly consider your tune over the next year.

I get what you are saying, but c'mon you guys. Dinan is like any other company and they are in business to make money. Of course they are going to check and make sure the customer didn't run over something damaging the oil cooler or run other mods etc. BMW just does a blanket denial if they see an engine mod, but that doesn't mean it was the mod that caused it. So of course they are going to investigate it and at least try to get BMW to pay for it before shelling 20k plus or whatever the bill is.

Any way, anyone planning on tuning with Dinan or Carbahn should expect this and be prepared to be without a car for awhile. It is part of the the process and if people think otherwise they are in denial. It is pretty much the only thing stopping me from doing a tune from either of these companies at this moment. It is very nice knowing you have an intact BMW factory warranty to be able to drive into a dealer, drop the car off and get a loaner (at most dealers) if something like this happens.

[Alan l.]

Glad it worked out for the OP.

For those criticizing Dinan there is no company out there that would just open up their check book without doing their due diligence. We're not talking about a few hundred bucks....

At the very minimum I would want to know if the DME recorded any mechanical overrev if its a 6mt car, any signs of physical damage to the drive train or signs of neglected abuse. Was the oil in good condition or does it look like the owner never changed it for 30K miles.... was the air filter in place? was there signs of water ingestion etc... All of that takes time especially since you are dealing with several parties relaying the information across to the right hands to make the decision.

just my 2cents.

Alan

[ntg44]

Originally Posted by minn19

Any way, anyone planning on tuning with Dinan or Carbahn should expect this and be prepared to be without a car for awhile. It is part of the the process and if people think otherwise they are in denial. It is the pretty much the only thing stopping me from doing a tune from either of these companies at this moment. It is very nice knowing you have an intact BMW factory warranty to be able to drive into a dealer, drop the car off and get a loaner (at most dealers) if something like this happens.

This. So much this. The car is so damn fast stock. I thought I wanted a tune until I got some tires that hook. Stock power is scary in the first few gears when TC isn't constantly intervening like it does on stock tires. And, as you stated, the car is still covered under warranty .

[minn19]

Originally Posted by ntgarage44

This. So much this. The car is so damn fast stock. I thought I wanted a tune until I got some tires that hook. Stock power is scary in the first few gears when TC isn't constantly intervening like it does on stock tires. And, as you stated, the car is still covered under warranty .

I wish I still had that feeling with this car and I do want a tune. As I said though, I'm not willing to do it yet because of the convenience/peace of mind having the BMW warranty/loaner there if I need it.

But, I am getting closer to talking myself into it so knowing my luck don't be surprised when you see me start a thread like this in the future.

[noone]

Originally Posted by ntgarage44

This. So much this. The car is so damn fast stock. I thought I wanted a tune until I got some tires that hook. Stock power is scary in the first few gears when TC isn't constantly intervening like it does on stock tires. And, as you stated, the car is still covered under warranty .

Off topic - What tire type and size did you get that hook up well on the 666M rear rims?