Service Advisor - Fairfax BMW

ptper · 11-13-2018, 11:53 AM

Quote:

Originally Posted by dheanswer

What was said about tuning and spun crank hubs?

That it was pay to play. Honestly, he didn't tell me anything I already didn't know (via this forum). He did say he ran into a couple of spun crank hubs, but none that were stock, and none that was dct. So that gave me a little hope.

GasBurnlife(landapanda) · 11-15-2018, 07:45 PM

Quote:

Originally Posted by dheanswer

Quote:

Originally Posted by ptper

Just got my 1200 mile service done today with Frankie and Dale (Robert was out unexpectedly). Very happy with the service. Observations:

- Frankie knew not to wash the car since they don't have a touchless wash
- She went over the car with an LED light, so we both know where we stood at check-in
- I had a technical question about Launch Control, she paged Dale to specifically get an answer
- She promised a certain time (since I said I would wait), and she delivered
- Customer waiting area was decent where you can order hot food, etc.
- Dale was pretty cool to talk to after the service was performed. Chatted about things like exhausts, tuning, and spun crank hubs, lol.
- Frankie has an SRT8...bad ass

I'll be going back. Thanks, all.

What was said about tuning and spun crank hubs?

I bought my car there and Shea came highly recommended. I ended up going to Sterling since it is much closer to my house.

alex2364 · 11-16-2018, 08:52 AM

Have you guys make sure BMW of Fairfax didn't scratch your wheels? I have a friend with a E90 M3 and they scratched 3 of his wheels when he took it in for service. Needless to say he was furious.

blackmamba30 · 11-16-2018, 10:30 AM

Quote:

Originally Posted by alex2364

Have you guys make sure BMW of Fairfax didn't scratch your wheels? I have a friend with a E90 M3 and they scratched 3 of his wheels when he took it in for service. Needless to say he was furious.

I have a friend that always takes his 330i to ffx bmw. He noticed a scratch in one of his rims. Although we are not 100% sure it was from the dealer, he doesn't ever remember scratching a rim so we have our suspicions with ffx bmw.

I personally took my M3 there twice but haven't noticed any scratched rims (knock on wood).

alex2364 · 11-16-2018, 12:50 PM

Quote:

Originally Posted by bmwbaek

I have a friend that always takes his 330i to ffx bmw. He noticed a scratch in one of his rims. Although we are not 100% sure it was from the dealer, he doesn't ever remember scratching a rim so we have our suspicions with ffx bmw.

I personally took my M3 there twice but haven't noticed any scratched rims (knock on wood).

This is why I always thoroughly inspect my car at the dealer as soon as I get my car back. If there is a problem I immediately go to the manager. BMW of Sterling scratched my wheel once and they eventually replaced it because of this.

FAKE__NEWS · 11-17-2018, 06:08 PM

Quote:

Originally Posted by bmwbaek

I have a friend that always takes his 330i to ffx bmw. He noticed a scratch in one of his rims. Although we are not 100% sure it was from the dealer, he doesn't ever remember scratching a rim so we have our suspicions with ffx bmw.

I personally took my M3 there twice but haven't noticed any scratched rims (knock on wood).

Fun fact: went in to have my winters put on and they scratched each of my rears pretty badly. They paid to have them refinished but they came out looking like shit.

PSI Power · 11-17-2018, 10:51 PM

Quote:

Originally Posted by FAKE__NEWS

Fun fact: went in to have my winters put on and they scratched each of my rears pretty badly. They paid to have them refinished but they came out looking like shit.

Ah man that really sucks. Sorry to hear that. They going to make it right?

FAKE__NEWS · 11-18-2018, 09:38 AM

Quote:

Originally Posted by PSI Power

Ah man that really sucks. Sorry to hear that. They going to make it right?

I’ll find out tomorrow when I go back in there. The mobile wheel repair guys were really good, but they said combo of the cold, wet weather and the depth of the gouges and it was difficult. Said it looks like a pry bar was used

ptper · 11-18-2018, 01:12 PM

Quote:

Originally Posted by FAKE__NEWS

Fun fact: went in to have my winters put on and they scratched each of my rears pretty badly. They paid to have them refinished but they came out looking like shit.

Brought it in to have tires mounted or wheels swapped?

FAKE__NEWS · 11-19-2018, 06:43 AM

Quote:

Originally Posted by ptper

Brought it in to have tires mounted or wheels swapped?

I wanted my winters mounted on the OEM 437s and my Contis put on my new HRE's. Somewhere between taking the Contis off the 437s and the witners being put on the 437s they got damaged.

ptper · 11-19-2018, 07:52 AM

Quote:

Originally Posted by FAKE__NEWS

I wanted my winters mounted on the OEM 437s and my Contis put on my new HRE's. Somewhere between taking the Contis off the 437s and the witners being put on the 437s they got damaged.

Gotcha. I know RRT has a touchless mounting system (and they Road Force balance). They're not cheap, but they also mounted my BBS's perfect.

shortseller · 11-19-2018, 07:57 PM

RRT, love them!

DeliAhjusshi · 12-12-2018, 12:25 PM

Was thinking of taking it to ffx to replace a rear tire with a nail in it. Glad I read this thread.

Relak · 01-15-2019, 10:33 AM

Quote:

Originally Posted by FAKE__NEWS

Fun fact: went in to have my winters put on and they scratched each of my rears pretty badly. They paid to have them refinished but they came out looking like shit.

(Username Checks Out)

Sid121 · 03-11-2019, 09:29 PM

Quote:

Originally Posted by Budnr22

Thanks, all. I ended up going to Alexandria BMW because they are open sundays.

I bought my M3 ZCP from Alexandria, who do you see at Alex. Service department? How are they doing ? I need to schedule my 1200 miles.

shortseller · 03-14-2019, 08:50 PM

Quote:

Originally Posted by FAKE__NEWS

Fun fact: went in to have my winters put on and they scratched each of my rears pretty badly. They paid to have them refinished but they came out looking like shit.

Fairfax BMW once scratched mine years ago, they paid to repair as well. They don’t seem to mind though, the kid doing the tire swap looked like they got him from a Mr. Tire after being laid off. They didn’t seem to use the seasoned mechanics for such work.

paikman · 04-08-2019, 11:46 AM

so is FFX ok for non wheel work then? lol.
I need my 1200 mile as well

blackmamba30 · 04-09-2019, 09:08 AM

Quote:

Originally Posted by paikman

so is FFX ok for non wheel work then? lol.
I need my 1200 mile as well

I've taken my F80 and my wife's X1 to Fairfax BMW quite a few times and have had no issues so far. None have been for any wheel work but all the wheels were returned to me in the same condition as when I dropped it off lol.

Random question, do you have a cousin named Ellen?

paikman · 04-09-2019, 09:46 AM

Quote:

Originally Posted by blackmamba30

Quote:

Originally Posted by paikman

so is FFX ok for non wheel work then? lol.
I need my 1200 mile as well

I've taken my F80 and my wife's X1 to Fairfax BMW quite a few times and have had no issues so far. None have been for any wheel work but all the wheels were returned to me in the same condition as when I dropped it off lol.

Random question, do you have a cousin named Ellen?

I do.. she's getting married soon? Lol

blackmamba30 · 04-09-2019, 10:26 AM

Quote:

Originally Posted by paikman

I do.. she's getting married soon? Lol

Yes haha. See you at the wedding? lol

paikman · 04-09-2019, 03:15 PM

Quote:

Originally Posted by blackmamba30

Quote:

Originally Posted by paikman

I do.. she's getting married soon? Lol

Yes haha. See you at the wedding? lol

Yes! Not sure what we're driving yet lol

ptper · 01-02-2020, 11:31 AM

FYI, it looks like Frankie will be out a while (on medical). Anybody have experience recently with other SA's? Prefer somebody who knows their stuff about the car or knows they don't know enough and won't bs you. Thanks in advance!

11-16-2018, 08:52 AM	#25
alex2364 Colonel 2857 Rep 2,750 Posts Drives: 2020 M4 ZCP / 2023 X3 M40i Join Date: May 2005 Location: Northern VA iTrader: (2) Garage List 2020 BMW M4 [10.00] 2023 BMW X3 M40i [10.00]	Have you guys make sure BMW of Fairfax didn't scratch your wheels? I have a friend with a E90 M3 and they scratched 3 of his wheels when he took it in for service. Needless to say he was furious.
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11-19-2018, 07:57 PM	#34
shortseller Brigadier General 1003 Rep 3,396 Posts Drives: ‘18 ABM F80ZCP/dct Join Date: Aug 2010 Location: NOVA iTrader: (0)	RRT, love them! __________________
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12-12-2018, 12:25 PM	#35
DeliAhjusshi Private First Class 115 Rep 174 Posts Drives: 17 YMB F80 ZCP Join Date: Mar 2017 Location: DC iTrader: (0)	Was thinking of taking it to ffx to replace a rear tire with a nail in it. Glad I read this thread.
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04-08-2019, 11:46 AM	#39
paikman Second Lieutenant 324 Rep 250 Posts Drives: F80 M3 CS, R33 GTR, MK7.5 GTI Join Date: Aug 2013 Location: Northern VA, USA iTrader: (0)	so is FFX ok for non wheel work then? lol. I need my 1200 mile as well
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01-02-2020, 11:31 AM	#44
ptper Major 589 Rep 1,094 Posts Drives: '18 Avus Blue F80 Join Date: Sep 2016 Location: MD iTrader: (1)	FYI, it looks like Frankie will be out a while (on medical). Anybody have experience recently with other SA's? Prefer somebody who knows their stuff about the car or knows they don't know enough and won't bs you. Thanks in advance! Last edited by ptper; 01-14-2020 at 08:10 PM..
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