Problem Solved

[AM4ZING]

Got a call from David and they are going to order me a new steering wheel cover at no cost to me... very pleased.

Might as well buy the carbon fiber trim as well and have them install it...


Thanks Steve Thomas for satisfying another customer

[GOLFFRR]

Originally Posted by AM4ZING

Got a call from David and they are going to order me a new steering wheel cover at no cost to me... very pleased.

Might as well buy the carbon fiber trim as well and have them install it...


Thanks Steve Thomas for satisfying another customer

No problem. If there is anything you need in the future you can always PM me. Im available everyday till 645pm and can resolve any issues, concerns, or questions. Thank you again for your business.

[Doctor///M]

/thread.

[VDBimmer]

Its great that it got fixed but its kind of sad that you had to put them on blast on the forums just to get something done. Either way I guess its good that they still did something, other dealers could have reacted differently. At least they corrected the wrongdoing.

[SakhirM4]

Originally Posted by VDBimmer

Its great that it got fixed but its kind of sad that you had to put them on blast on the forums just to get something done. Either way I guess its good that they still did something, other dealers could have reacted differently. At least they corrected the wrongdoing.

There was no proof that it was that dealer's "wrongdoing". Or the OP's.

[george v]

Lesson I learnt ... Got to love this thing called The Internet. It created forums like this , which are a win/win.
Consumer has a way of correcting their greviences and merchants have a great source to increase their sales.
Hope OP is happy and I hope Steve Thomas gets more sales.

[Wah]

Originally Posted by AM4ZING

Got a call from David and they are going to order me a new steering wheel cover at no cost to me... very pleased.

Might as well buy the carbon fiber trim as well and have them install it...


Thanks Steve Thomas for satisfying another customer

You should update the OP with the outcome. I think STBMW stepped up here for you, and I almost didn't make it to the end of the thread to see how they resolved it.

[VDBimmer]

Originally Posted by SakhirM4

There was no proof that it was that dealer's "wrongdoing". Or the OP's.

By wrongdoing I meant failing to communicate with him and ignoring him to an extent just because he already signed the papers and they got the purchase down, not the physical damage done to the steering wheel

[SakhirM4]

Originally Posted by VDBimmer

By wrongdoing I meant failing to communicate with him and ignoring him to an extent just because he already signed the papers and they got the purchase down, not the physical damage done to the steering wheel

OP didn't even contact the dealer for a month afterward and AFTER he had contacted another dealer!!

[halfpast3]

Originally Posted by SakhirM4

OP didn't even contact the dealer for a month afterward and AFTER he had contacted another dealer!!

This.

The lesson to be had here, as stated by many others, is to notify the dealer immediately. The second he found the damage he should have picked up his cell phone and called. The OP claims he assumed it was going to be covered and therefore waited until his 1200 mile service to tell his local dealer. He is lucky the selling dealer is stepping up at this point. Frankly, by waiting it looks like the OP sliced his own wheel (that is clearly a cut not a flaw) and ultimately got it covered under warranty by claiming it was there all along and putting the selling dealer on blast.

[VDBimmer]

Originally Posted by SakhirM4

There was no proof that it was that dealer's "wrongdoing". Or the OP's.

If you read his first paragraph he says he noticed it a day after, didn't notice that he said something like he waited a whole month before mentioning it so idk

[AM4ZING]

This discussion is over and the thread will be removed as soon as the part is installed.

[SakhirM4]

Originally Posted by BMWDavid

Sorry about the steering wheel issue. You let my assistant know you were not satisfied with the outcome of your experience at another dealership when you took it to them for service. The "they" in your post should be clarified. It's not fair to say we didn't provide good customer service when it wasn't our service department who indicated BMW would deny the claim.

Additionally your first contact to us at all about the steering wheel arrived as a text on 5/29 - almost a full month after you picked up the BMW. We really do our best to assist when it comes to helping out the forum community, but in this scenario we didn't have much of a chance to support you given your first communication about the issue was almost a full month later.

The floor mats arrived to our parts department as my assistant mentioned they would. They had to be ordered for you as we didn't have them in stock. They are being mailed and being paid for out of my own pocket. I hope this makes you feel better about your experience. My assistant will provide a tracking number for the mats.

Originally Posted by VDBimmer

If you read his first paragraph he says he noticed it a day after, didn't notice that he said something like he waited a whole month before mentioning it so idk

FYI

[VDBimmer]

Originally Posted by SakhirM4

FYI

Thank you, I was missing part of the picture. This makes more sense.

[sdshah]

Originally Posted by SakhirM4

FYI

Dealers are dealers. I'm sure all the other in person communication was slipped under the rug. It's fixed now and I'm glad for everyone.

But if you or anyone thinks that dealers give 2 shits they don't.

Real estate agents and car dealerships really could care less. It's just the nature of the business.

[GOLFFRR]

Originally Posted by sdshah

Dealers are dealers. I'm sure all the other in person communication was slipped under the rug. It's fixed now and I'm glad for everyone.

But if you or anyone thinks that dealers give 2 shits they don't.

Real estate agents and car dealerships really could care less. It's just the nature of the business.

I respect your opinion however I will politely disagree. Not all dealers are the way you say they are about their customers and business practices. Sounds like you have just not found the right dealer yet. Hopefully you come across a good one on your next purchase and your outlook changes on BMW dealers.

[Mark's M]

Despite all of the unwarranted mudslinging, you sir and your dealership are a class act. If I were an American looking for a BMW you'd be at the top of my list!!

[GOLFFRR]

Originally Posted by Mark's M

Despite all of the unwarranted mudslinging, you sir and your dealership are a class act. If I were an American looking for a BMW you'd be at the top of my list!!

Thank you Mark I really appreciate the kind words and support

[wazzza]

Found this. Couldn't help but share with OP.



Glad everything worked out, as it mostly does, after a mutually respectful conversation. Now, you can enjoy the A///MAZING car without having to look at the slit steering wheel cover!

Have fun!!! Can't wait for mine.

[Vigilant]

Hallelujah!

[m3z]

Glad everything got worked out for ya. Ima little late but I was gonna say no way jimmy (golffrr) would leave you hanging. He's very easy to work with and thorough on the customer service end. Steve Thomas might not be the cheapest dealer but between David and jimmy the few bucks is definitely worth the service. Just my .02 cents

[Charlie@McKennaBMWService]

Originally Posted by sdshah

But if you or anyone thinks that dealers give 2 shits they don't.

Like Jimmy said, I strongly disagree with this statement, I go above and beyond for all my service clients, and literally treat their vehicles as if it were my own and I have a really bad case of OCD. We wouldn't pay the annual fee's to be a vendor on this forum and provide additional levels of customer service if we didn't "give 2 shits" because in actuality we do...