Over the Air map updates has stopped pushing

Tobes · 06-08-2017, 09:10 PM

My 2016 F83 has the NBT-EVO with the OTA updates. The car delivered with 2015-3 and I have received updates through 2016-3. After that it stopped pushing updates. I have tried going online and changing the regions (as I found that this way you could also get multiple regions updates) but still have not seen anything push. I have called the ConnectDrive folks and they say the subscription runs through Feb of 2020 so I should be getting updates. Has this happened to anyone else? Any ideas how to "unclog" the updates?

Dealer tells me they will gladly charge me for the latest updates. Sounds fishy when I should be getting free ones over the air.

Super Spartan · 06-08-2017, 09:46 PM

OTA updates never worked for me when I had my 2017 F83 M4. I had to go to the dealer although they said the new models with NBT-EVO are eligible for 3 years of free map updates through the dealer. This is in Dubai though so your mileage may vary

hlothery · 06-11-2017, 07:59 PM

I was wondering the same thing. Had mine for over a year, and it updated once early on. None since then, despite new roads in the area.

Almaretto · 06-12-2017, 01:24 AM

There are four updates a year. Latest is 2017-1.

backagain · 06-12-2017, 12:39 PM

Quote:

Originally Posted by Almaretto

There are four updates a year. Latest is 2017-1.

How do I check my map version?

Almaretto · 06-12-2017, 05:04 PM

Quote:

Originally Posted by backagain

How do I check my map version?

From map screen, hit option button around idrive controller. Scroll to bottom and look for map version.

rebirth24 · 06-12-2017, 06:05 PM

2017-2 for NBT. I just updated yesterday (NO OTA for me)

Almaretto · 06-12-2017, 06:20 PM

Quote:

Originally Posted by rebirth24

2017-2 for NBT. I just updated yesterday (NO OTA for me)

Correct. No OTA and you have latest available.

Tobes · 06-12-2017, 06:48 PM

Quote:

Originally Posted by backagain

How do I check my map version?

when on the MAP hit the options button and select software version.

Tobes · 06-12-2017, 06:52 PM

Its frustrating how little BWM corporate and dealers know about this. No one can tell me how to resume getting the OTA updates and a couple of folks have even told me that my car does not have OTA updates as 4 series did not get them until 2017 model year. I can tell you with 100% certainty that my car has it as I have gotten 4 updates that way.

Even the link the BMW "Genius's" sent me to get updates on are not for the NBT-EVO. When I put in my car it says this update is not compatible with my system. Geez guys.....

sorry for the rant. ;-)

backagain · 06-13-2017, 11:27 AM

Quote:

Originally Posted by Almaretto

From map screen, hit option button around idrive controller. Scroll to bottom and look for map version.

Quote:

Originally Posted by Tobes

when on the MAP hit the options button and select software version.

Thanks!

Fake News 2017 · 06-13-2017, 11:37 AM

I've had a 2017 since last September and have never received a OTA even though it is listed as a standard feature. I have my correct region set but still get nothing! I plan to address this during my annual maintenance.

Subscribed, OP you are not alone with this problem. As usual the BMW "Genius" is no help!

SO17 · 06-25-2017, 09:24 AM

The same happened to me. I took delivery of my car on the 1st Oct. 2016 and received an OTA update shortly after. Since then, nothing. I spoke to the BMW helpline etc but I didn't get it resolved. Eventually I logged into the owner portal and downloaded the latest map update onto a USB stick. All you have to do at that point is insert the stick and the car automatically detects it and offers to perform the update.

Fake News 2017 · 06-25-2017, 10:18 AM

Quote:

Originally Posted by SO17

The same happened to me. I took delivery of my car on the 1st Oct. 2016 and received an OTA update shortly after. Since then, nothing. I spoke to the BMW helpline etc but I didn't get it resolved. Eventually I logged into the owner portal and downloaded the latest map update onto a USB stick. All you have to do at that point is insert the stick and the car automatically detects it and offers to perform the update.

Are u out of the USA? We don't have a download option on our portal.

Tobes · 06-25-2017, 10:41 PM

Quote:

Originally Posted by SO17

The same happened to me. I took delivery of my car on the 1st Oct. 2016 and received an OTA update shortly after. Since then, nothing. I spoke to the BMW helpline etc but I didn't get it resolved. Eventually I logged into the owner portal and downloaded the latest map update onto a USB stick. All you have to do at that point is insert the stick and the car automatically detects it and offers to perform the update.

i wish we had that option here in the USA. If we do, i have not been able to find it on the portal. I have no problem doing it myself. Still waiting to hear back from the dealer on what needs to be done to fix this. You would think this is something they can figure out. They seem surprisingly ignorant about this.

SO17 · 06-26-2017, 11:09 AM

Quote:

Originally Posted by TypeM4

Are u out of the USA? We don't have a download option on our portal.

UK. I'm surprised the US don't have this option...

Fake News 2017 · 06-26-2017, 11:37 AM

Quote:

Originally Posted by Tobes

Quote:

Originally Posted by SO17

The same happened to me. I took delivery of my car on the 1st Oct. 2016 and received an OTA update shortly after. Since then, nothing. I spoke to the BMW helpline etc but I didn't get it resolved. Eventually I logged into the owner portal and downloaded the latest map update onto a USB stick. All you have to do at that point is insert the stick and the car automatically detects it and offers to perform the update.

i wish we had that option here in the USA. If we do, i have not been able to find it on the portal. I have no problem doing it myself. Still waiting to hear back from the dealer on what needs to be done to fix this. You would think this is something they can figure out. They seem surprisingly ignorant about this.

I think they know it isn't working and have been informed to play stupid.

Fake News 2017 · 06-26-2017, 12:23 PM

Quote:

Originally Posted by Tobes

i wish we had that option here in the USA. If we do, i have not been able to find it on the portal. I have no problem doing it myself. Still waiting to hear back from the dealer on what needs to be done to fix this. You would think this is something they can figure out. They seem surprisingly ignorant about this.

For those working with service, here is a PDF file of STANDARD FEATURES listed for 2017 anyway. I had a strange feeling free OTA updates sounded too good to be true. Exactly why a made a copy. See attached, FREE OTA listed under "Instrumentation and controls" section. I also don't see any time limit or * listed with this feature

Encanto · 06-26-2017, 02:42 PM

Quote:

Originally Posted by TypeM4

I think they know it isn't working and have been informed to play stupid.

Fake News 2017 · 06-28-2017, 04:39 PM

Spoke to service advisor today. He said there is a fix but it will take all day

I'm going to wait till my yearly service is due and get it all done at one time.

If anyone is ready to pull the trigger ask for:

Map Update Service Bulletin: SIB 652515

Hope it works

martial · 06-29-2017, 01:27 AM

Will map update from the dealer affect/reset coding?

alex2364 · 06-29-2017, 03:02 AM

Quote:

Originally Posted by TypeM4

Spoke to service advisor today. He said there is a fix but it will take all day

I'm going to wait till my yearly service is due and get it all done at one time.

If anyone is ready to pull the trigger ask for:

Map Update Service Bulletin: SIB 652515

Hope it works

Are they going to flash your firmware to the latest version?

06-08-2017, 09:10 PM	#1
Tobes Second Lieutenant 95 Rep 237 Posts Drives: 2016 F83 M4 SO/BL Join Date: Sep 2015 Location: Washington DC iTrader: (1)	Over the Air map updates has stopped pushing My 2016 F83 has the NBT-EVO with the OTA updates. The car delivered with 2015-3 and I have received updates through 2016-3. After that it stopped pushing updates. I have tried going online and changing the regions (as I found that this way you could also get multiple regions updates) but still have not seen anything push. I have called the ConnectDrive folks and they say the subscription runs through Feb of 2020 so I should be getting updates. Has this happened to anyone else? Any ideas how to "unclog" the updates? Dealer tells me they will gladly charge me for the latest updates. Sounds fishy when I should be getting free ones over the air. __________________ 2016 ///M4 F83, SO/black, DCT, EXEC, Driver Assistance+, LED, BLK 19"s, M Adaptive susp (Basically everything but the Carbon Brakes)
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06-08-2017, 09:46 PM	#2
Super Spartan Colonel 1551 Rep 2,419 Posts Drives: 2023 Nissan Z Join Date: Jun 2016 Location: Dubai iTrader: (0)	OTA updates never worked for me when I had my 2017 F83 M4. I had to go to the dealer although they said the new models with NBT-EVO are eligible for 3 years of free map updates through the dealer. This is in Dubai though so your mileage may vary __________________ 2012 BMW M3 E93 (Fire Orange) Akrapovic Evolution Titanium Exhaust Arkym Style Front Lip/CF Diffuser/CF Side Skirt Extensions LUX H8 189 Angel Eyes 2023 Nissan Z Performance (Ikazuchi Yellow)
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06-11-2017, 07:59 PM	#3
hlothery Seeking mental floss 482 Rep 806 Posts Drives: 2022 Mercedes EQS 450+ Join Date: May 2016 Location: San Antonio, Tx iTrader: (0)	I was wondering the same thing. Had mine for over a year, and it updated once early on. None since then, despite new roads in the area.
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06-12-2017, 01:24 AM	#4
Almaretto Major General 2374 Rep 8,364 Posts Drives: Test Vehicles Join Date: Dec 2015 Location: Mountain View, CA iTrader: (0)	There are four updates a year. Latest is 2017-1.
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06-12-2017, 06:05 PM	#7
rebirth24 Lieutenant 51 Rep 482 Posts Drives: 2015 F82 Join Date: Mar 2007 Location: San Diego, CA iTrader: (0) Garage List 2015 BMW M4 [0.00]	2017-2 for NBT. I just updated yesterday (NO OTA for me)
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06-12-2017, 06:52 PM	#10
Tobes Second Lieutenant 95 Rep 237 Posts Drives: 2016 F83 M4 SO/BL Join Date: Sep 2015 Location: Washington DC iTrader: (1)	Its frustrating how little BWM corporate and dealers know about this. No one can tell me how to resume getting the OTA updates and a couple of folks have even told me that my car does not have OTA updates as 4 series did not get them until 2017 model year. I can tell you with 100% certainty that my car has it as I have gotten 4 updates that way. Even the link the BMW "Genius's" sent me to get updates on are not for the NBT-EVO. When I put in my car it says this update is not compatible with my system. Geez guys..... sorry for the rant. ;-) __________________ 2016 ///M4 F83, SO/black, DCT, EXEC, Driver Assistance+, LED, BLK 19"s, M Adaptive susp (Basically everything but the Carbon Brakes)
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06-13-2017, 11:37 AM	#12
Fake News 2017 HMFIC 336 Rep 568 Posts Drives: Alpine White M4 ZCP Join Date: Dec 2013 Location: NC iTrader: (0)	I've had a 2017 since last September and have never received a OTA even though it is listed as a standard feature. I have my correct region set but still get nothing! I plan to address this during my annual maintenance. Subscribed, OP you are not alone with this problem. As usual the BMW "Genius" is no help!
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06-25-2017, 09:24 AM	#13
SO17 First Lieutenant 79 Rep 321 Posts Drives: 2018 MY M4CP Join Date: Jun 2016 Location: UK iTrader: (0)	The same happened to me. I took delivery of my car on the 1st Oct. 2016 and received an OTA update shortly after. Since then, nothing. I spoke to the BMW helpline etc but I didn't get it resolved. Eventually I logged into the owner portal and downloaded the latest map update onto a USB stick. All you have to do at that point is insert the stick and the car automatically detects it and offers to perform the update.
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06-28-2017, 04:39 PM	#20
Fake News 2017 HMFIC 336 Rep 568 Posts Drives: Alpine White M4 ZCP Join Date: Dec 2013 Location: NC iTrader: (0)	Spoke to service advisor today. He said there is a fix but it will take all day I'm going to wait till my yearly service is due and get it all done at one time. If anyone is ready to pull the trigger ask for: Map Update Service Bulletin: SIB 652515 Hope it works
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06-29-2017, 01:27 AM	#21
martial Private 18 Rep 65 Posts Drives: F80 BSM M3 Join Date: Aug 2009 Location: Cali iTrader: (0)	Will map update from the dealer affect/reset coding?
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