06-08-2015, 02:40 PM | #45 |
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To the OP, hopefully this will make you feel a little bit better: The first E92 M3 that I bought from David came with some hairline scratches on the hood that apparently happened from shipping, and he paid to have a local detailer in my area remove them. Car came out flawless after, and David was indeed a man of his word. I was also promised floor mats from David, of which he also came through on. The key is to be patient, as David is a very busy guy, but does indeed care a great deal about each and every one of his customers.
As for Steve Thomas BMW, I have not personally bought any cars from that dealership, but will be ordering my M4 through them in the next couple months, for the sheer fact that David is my sales guy when it comes to any and all BMW's. I'd be just as pissed as you are right now about the airbag, given the price of the car as well. At the same time, I feel the dealership will do whatever it takes to ensure you are satisfied. Good Luck with everything! |
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06-08-2015, 02:41 PM | #46 | |
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Incidentally, I emailed BMWNA ED about this flaw in the survey process for ED Customers.
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06-08-2015, 02:42 PM | #47 |
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I'm not taking any sides but even when taking delivery of the vehicle, having your advisor sit in the car with you and show you its features, how do you not notice that cut on the steering wheel?
Last edited by fjabad; 06-08-2015 at 02:49 PM.. |
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06-08-2015, 02:43 PM | #48 |
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Two local dealers in my area have replaced 2 steering wheels under warranty in two different M3 of my own in 10 years, both for "excessive wear of the leather" after a year or so of normal use. A person not working at a dealer would take this as normal wear and tear. But two different dealers went ahead and replaced the steering wheels completely under warranty, no questions asked.
Your airbag cover is slit. Whoever told you at that dealer that "there is nothing that they can do about that" is an idiot. Because only a phone call to BMWNA can sort this thing out for you, considering that this was in a just delivered car. Now, if the implication is that somehow you did this and not the dealer and therefore you are on your own then it still does not make too much business sense. Because then they really would need to prove that you did it, and not just accuse you of being a sleazebag. After all, you just got a $90,000+ car from them, so a little consideration of that fact is kind of warranted. It does not matter how you slice this it just does not make any business sense. Last edited by Technic; 06-08-2015 at 03:14 PM.. |
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06-08-2015, 02:50 PM | #49 | |
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06-08-2015, 02:51 PM | #50 | |
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Additionally your first contact to us at all about the steering wheel arrived as a text on 5/29 - almost a full month after you picked up the BMW. We really do our best to assist when it comes to helping out the forum community, but in this scenario we didn't have much of a chance to support you given your first communication about the issue was almost a full month later. The floor mats arrived to our parts department as my assistant mentioned they would. They had to be ordered for you as we didn't have them in stock. They are being mailed and being paid for out of my own pocket. I hope this makes you feel better about your experience. My assistant will provide a tracking number for the mats. |
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06-08-2015, 02:51 PM | #51 |
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OP: Did you try to contact the dealer to rectify all of this -- especially with your salesman before making the post? I understand your frustration, but I can also understand forgetting the customer, if the sales person does not speak to you regularly. Especially when you wait months for the car. Talk to your sales person and see he will resolve it for you.
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06-08-2015, 02:53 PM | #52 | |
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I honestly don't need any favors. All i ask for is to have the flaw on my steering wheel taken care of. I know there is warranty on the part and would like to put the claim in/ get my car repaired.
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06-08-2015, 02:55 PM | #53 |
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I hope they resolve your issue so you can enjoy your new M4 without having this problem bothering you so much.
Since no one asked it yet, I will... How did you get your car to $91k? With every package and option, including ceramic brakes, I could only get to $90k MSRP including destination charge. Did you pay MSRP? Are there not discounts on M4's? Regardless of price, great car! Show us some pics. |
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06-08-2015, 02:56 PM | #54 | |
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06-08-2015, 03:03 PM | #55 | |
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06-08-2015, 03:04 PM | #56 | |
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Sorry for your troubles, OP, but I agree with the others that I wouldn't do anything impactful on the surveys until the issue is brought to a final resolution, no matter what that may be. Good luck in getting the part replaced, I can't see them not doing it, but what do I know.
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06-08-2015, 03:08 PM | #57 |
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I am curious why it took almost a full month to mention the issue and how you didn't catch it right away when it seems like a pretty obvious mark. No matter how excited you are to have the car, I don't think you overlook something basically right under your nose.
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06-08-2015, 03:08 PM | #58 |
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That wouldn't be anything in the service dept; don't blame them. They'll have to charge the sales department for the airbag replacement. It wouldn't be a warrantable defect so BMW factory warranty wouldn't normally pick that up UNLESS they goodwill it for customer satisfaction. Either way it's going to be on the sales dept for delivering the car in that manner.
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06-08-2015, 03:08 PM | #59 | |
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06-08-2015, 03:15 PM | #60 |
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took a month to find an issue would be hard for any dealer to honor imho.
just speaking from being on both sides of the coin.
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06-08-2015, 03:16 PM | #61 | |
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Since you raised this flag, please let us in on the whole story. Is anything missing? |
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06-08-2015, 03:17 PM | #62 | |
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06-08-2015, 03:18 PM | #63 | ||
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Take a deep breath...relax...it will get resolved. Seems like the folks at Steve Thomas BMW are trying to rectify the situation.
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06-08-2015, 03:20 PM | #64 | |
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Aside for the posturing or genuine comments that has to occur in the forums, see what the dealership does and if not to your satisfaction then you should pursue other avenues. My experience tells me from other dealerships they will do you right and even if the steering column is hard to take a side on given you did take it home they should make it right on that too. Newport Beach, Mountain View, and Chapel Hill Performance BMW have always been great with me on things like that with no questions asked, which is why I went back to them and bought more from them. The only dealership I had a problem with was last month was buying a Jeep Wrangler Unlimited, signed the papers, and then SR nowhere to be found with the keys left in the door! I was pissed! I felt like a one night stand with no happy ending! Didn't even care to show me to how get the top down or anything. Yelp review was posted and boy did I get a quick and relatively satisfatory response back! But...who the hell should have to post a negative review for fight for the service that is necessary today? When my neighbor saw my jeep he went and bought one from the same dealer the following week and as advised did not use my SR. Dealerships need to oblige the customers most of the time. There will be service appts where customers will try to claim wheel scratching, etc....but...dealers are smarter to catch that shit and rightly so. However, back to the steering wheel, that is questionable and something both sides will be at an impasse over...given reputations and reviews go a long way for future sales the dealer or SR in this case should fall on their sword (even if the customer approach is wrong) and be empowered to replace for you no questions asked. |
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06-08-2015, 03:22 PM | #65 | ||
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06-08-2015, 03:26 PM | #66 |
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