Bumpstop damage due to shipping spacers not covered under warranty?

ironviet · 08-01-2019, 02:28 PM

I have an F80 2017 M3 that was having clunking noise in the right front suspension. Took it to the dealership since the car is 2yrs old and 28k miles and within the manufacturers warranty.

They diagnosed it as a problem with a failed front right strut boot and bump stop failure. $900 to fix then alignment another $150.

The cause was that the original dealer that sold it did not remove the shipping spacer on that side which led to it damaging those parts. The front left were removed. They remove it at the initial inspection before sale.

Isn't that something that BMW should cover under warranty? I am the second owner and the dealer I am at is BMW if Murray Utah.
Word for word what they said

jd__m4 · 08-01-2019, 02:35 PM

Someone/anyone feel free to correct me if I'm wrong, but I don't think it's a warranty issue as much as it's a dealer issue. However, I'd think/hope a good dealer would take care of it for you and take it up with the dealer at fault for the issue.

dallastide · 08-01-2019, 02:42 PM

No way you should be paying for this.

ironviet · 08-01-2019, 02:43 PM

The issue is who will cover it and I hope it isn't me.

bagekko · 08-01-2019, 02:49 PM

How did no one notice this for 28k miles? Remember this happened to my friend and his brand new G35 many years ago, he noticed something didnt feel right on the first drive home.

maul3d · 08-01-2019, 03:03 PM

Contact the original dealert, asap. And get them to fix this.

Or ask politely for the service manager to contact that dealer, and explain the situation.

You should not be responsible for their negligence

ironviet · 08-01-2019, 04:09 PM

BMW USA is contacting the dealership for the inspection and stated issue. They will then track it back and determine who will pay for the costs but stopped short of saying nothing will come out of my pocket.

RickFLM4 · 08-01-2019, 04:27 PM

Let it play out. I can understand why the servicing dealer wants to get paid and can't put it under warranty, but the original dealer or BMWNA should take care of the cost.

alex2364 · 08-01-2019, 10:18 PM

This is negligence on the original dealer, not BMW. You should be going after that dealer but since you purchased it used, they may not do anything for you.

N1rve · 08-01-2019, 10:59 PM

Nothing a small claims court can't handle. Negligence is in your favor.

ironviet · 08-02-2019, 12:52 PM

BMW USA said after discussing with the dealership where the vehicle is at and the original dealer, all costs will be covered. Good thing nothing is coming out of my pocket.

RickFLM4 · 08-02-2019, 01:22 PM

Good conclusion.

doug_999 · 08-04-2019, 07:16 PM

Quote:

Originally Posted by N1rve

Nothing a small claims court can't handle. Negligence is in your favor.

Actually since he bought it used, he might not have a claim.

However, BMW took care of him - which is cool.

paliknight · 08-05-2019, 07:35 AM

Good to see this was resolved quickly in your favor.

M3GymNut · 08-05-2019, 10:18 AM

How can you not notice one side being a different height? It also feels different when you drive it...?

ironviet · 08-08-2019, 12:18 AM

It wasn't that noticeable. Even after the replacement it looks the same. Maybe because the bumpstops were already worn down or destroyed. Not really sure

08-01-2019, 02:28 PM	#1
ironviet Private 30 Rep 68 Posts Drives: 2017 F80 M3 ZCP Join Date: Apr 2014 Location: Salt Lake City iTrader: (0) Garage List 2018 Jeep Wrangler ... [0.00] 2017 BMW M3 [0.00] 2007 BMW 335i [0.00] 2004 BMW M3 [0.00]	Bumpstop damage due to shipping spacers not covered under warranty? I have an F80 2017 M3 that was having clunking noise in the right front suspension. Took it to the dealership since the car is 2yrs old and 28k miles and within the manufacturers warranty. They diagnosed it as a problem with a failed front right strut boot and bump stop failure. $900 to fix then alignment another $150. The cause was that the original dealer that sold it did not remove the shipping spacer on that side which led to it damaging those parts. The front left were removed. They remove it at the initial inspection before sale. Isn't that something that BMW should cover under warranty? I am the second owner and the dealer I am at is BMW if Murray Utah. Word for word what they said Attached Images __________________ 2018 Jeep Wrangler Rubicon 2017 F80 M3 2007 E92 335i 2004 E46 M3
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08-01-2019, 02:35 PM	#2
jd__m4 Captain 415 Rep 689 Posts Drives: AY M4 Join Date: Jun 2018 Location: Montco, PA iTrader: (1)	Someone/anyone feel free to correct me if I'm wrong, but I don't think it's a warranty issue as much as it's a dealer issue. However, I'd think/hope a good dealer would take care of it for you and take it up with the dealer at fault for the issue.
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08-01-2019, 02:42 PM	#3
dallastide Private First Class 174 Rep 197 Posts Drives: 2015 M4 / 2019 X3 Join Date: Jun 2018 Location: Dallas iTrader: (0)	No way you should be paying for this.
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08-01-2019, 02:43 PM	#4
ironviet Private 30 Rep 68 Posts Drives: 2017 F80 M3 ZCP Join Date: Apr 2014 Location: Salt Lake City iTrader: (0) Garage List 2018 Jeep Wrangler ... [0.00] 2017 BMW M3 [0.00] 2007 BMW 335i [0.00] 2004 BMW M3 [0.00]	The issue is who will cover it and I hope it isn't me. __________________ 2018 Jeep Wrangler Rubicon 2017 F80 M3 2007 E92 335i 2004 E46 M3
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08-01-2019, 02:49 PM	#5
bagekko Major 815 Rep 1,078 Posts Drives: Lots of BMWs Join Date: Aug 2013 Location: RI/MA iTrader: (0) Garage List 2018 M4 Vert [0.00] 2006 Z4M Roadster [0.00] 1995 540i [0.00] 2008 BMW M5 [0.00] 2019 i3 Rex [0.00] 2021 X7 40i MSport [0.00]	How did no one notice this for 28k miles? Remember this happened to my friend and his brand new G35 many years ago, he noticed something didnt feel right on the first drive home. __________________ 2008 M5 6spd, 1995 540i 6spd 2018 M4 Vert Comp, 2019 i3 120ah REX 2021 X7 40i MSport, 2006 Z4M 6spd
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08-01-2019, 03:03 PM	#6
maul3d Private First Class 269 Rep 191 Posts Drives: 2016 AY M4 - 2012 Nissan GTR Join Date: Nov 2017 Location: In WOT land.. under a bridge near you iTrader: (0)	Contact the original dealert, asap. And get them to fix this. Or ask politely for the service manager to contact that dealer, and explain the situation. You should not be responsible for their negligence
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08-01-2019, 04:09 PM	#7
ironviet Private 30 Rep 68 Posts Drives: 2017 F80 M3 ZCP Join Date: Apr 2014 Location: Salt Lake City iTrader: (0) Garage List 2018 Jeep Wrangler ... [0.00] 2017 BMW M3 [0.00] 2007 BMW 335i [0.00] 2004 BMW M3 [0.00]	BMW USA is contacting the dealership for the inspection and stated issue. They will then track it back and determine who will pay for the costs but stopped short of saying nothing will come out of my pocket. __________________ 2018 Jeep Wrangler Rubicon 2017 F80 M3 2007 E92 335i 2004 E46 M3
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08-01-2019, 04:27 PM	#8
RickFLM4 Brigadier General 10975 Rep 4,821 Posts Drives: M4 Join Date: Jul 2015 Location: PB County, FL iTrader: (0)	Let it play out. I can understand why the servicing dealer wants to get paid and can't put it under warranty, but the original dealer or BMWNA should take care of the cost. __________________ Current: 2018 SO/SS F83 ZCP Gone: 2015 SO/SO F82
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08-01-2019, 10:18 PM	#9
alex2364 Colonel 2868 Rep 2,757 Posts Drives: 2020 M4 ZCP / 2023 X3 M40i Join Date: May 2005 Location: Northern VA iTrader: (2) Garage List 2020 BMW M4 [10.00] 2023 BMW X3 M40i [10.00]	This is negligence on the original dealer, not BMW. You should be going after that dealer but since you purchased it used, they may not do anything for you.
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08-01-2019, 10:59 PM	#10
N1rve Racecar Driver 1288 Rep 1,955 Posts Drives: BMW M4 Join Date: Mar 2019 Location: Beverly Hills, California iTrader: (2) Garage List 2019 BMW M4 [9.63]	Nothing a small claims court can't handle. Negligence is in your favor. __________________ N1rve 2019 BMW ///M4 - Alpine White \| Sakhir Orange/Black Leather \| M-DCT \| Executive Package \| 19" Black 437M Wheels \| Carbon Fiber Trim \| Sunroof \| Active Blind Spot \| Heated Steering Wheel \| Adaptive M Suspension
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08-02-2019, 12:52 PM	#11
ironviet Private 30 Rep 68 Posts Drives: 2017 F80 M3 ZCP Join Date: Apr 2014 Location: Salt Lake City iTrader: (0) Garage List 2018 Jeep Wrangler ... [0.00] 2017 BMW M3 [0.00] 2007 BMW 335i [0.00] 2004 BMW M3 [0.00]	BMW USA said after discussing with the dealership where the vehicle is at and the original dealer, all costs will be covered. Good thing nothing is coming out of my pocket. __________________ 2018 Jeep Wrangler Rubicon 2017 F80 M3 2007 E92 335i 2004 E46 M3
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08-02-2019, 01:22 PM	#12
RickFLM4 Brigadier General 10975 Rep 4,821 Posts Drives: M4 Join Date: Jul 2015 Location: PB County, FL iTrader: (0)	Good conclusion. __________________ Current: 2018 SO/SS F83 ZCP Gone: 2015 SO/SO F82
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08-05-2019, 07:35 AM	#14
paliknight fuck this field 2192 Rep 2,605 Posts Drives: 18 F80 CS/18 F80 ZCP/19 M2C Join Date: Aug 2014 Location: everywhere iTrader: (1)	Good to see this was resolved quickly in your favor. __________________ BMW family... for now.
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08-05-2019, 10:18 AM	#15
M3GymNut Major 908 Rep 1,211 Posts Drives: 2021 M3Comp Join Date: Oct 2017 Location: Miami, FL iTrader: (0)	How can you not notice one side being a different height? It also feels different when you drive it...?
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08-08-2019, 12:18 AM	#16
ironviet Private 30 Rep 68 Posts Drives: 2017 F80 M3 ZCP Join Date: Apr 2014 Location: Salt Lake City iTrader: (0) Garage List 2018 Jeep Wrangler ... [0.00] 2017 BMW M3 [0.00] 2007 BMW 335i [0.00] 2004 BMW M3 [0.00]	It wasn't that noticeable. Even after the replacement it looks the same. Maybe because the bumpstops were already worn down or destroyed. Not really sure __________________ 2018 Jeep Wrangler Rubicon 2017 F80 M3 2007 E92 335i 2004 E46 M3
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