M Badge on seat looks like it's cracking - will BMW replace them?

[Taco_Bueno]

Interested in this as well. My silver badge on the passenger side has started to crack. Drivers side still has plastic cover and no cracking. Do I have to take it to the dealership I purchased the car from or can I get them replaced at a local dealership?

[BzsBimmer]

Originally Posted by Taco_Bueno

Interested in this as well. My silver badge on the passenger side has started to crack. Drivers side still has plastic cover and no cracking. Do I have to take it to the dealership I purchased the car from or can I get them replaced at a local dealership?

Any bmw dealership

[NashvegasR]

Just picked up an F83 myself and -- it's 2 years old and after reading these posts, looked at my silver "M" seat lights and -- they actually look like crap and are cracked. Anyone know the 'best way' to take to the dealer and have them replaced with the new black ones? (special phrasing to use etc)?

[B_davis]

Will the dealer order the parts before actually seeing the car? I'd hate to schedule a service appointment just for them to look at it for 2 mins and go yes new ones need to be ordered. Then have to bring it back a week later once the parts arrive.

Those of you that have had theirs replace, did you just call ahead and get the parts ordered before scheduling the appointment? I just purchased the car so I don't have a specific SA I work with at my local dealer who is 1 hour away.

[allinon72]

That will be dealer dependent - at most they will have the silver ones in stock, but I doubt many will have the black ones in stock. In my case, my dealer specializes in beige 330i's, so to avoid the hassle, I just ordered and installed myself.

[BzsBimmer]

Originally Posted by B_davis

Will the dealer order the parts before actually seeing the car? I'd hate to schedule a service appointment just for them to look at it for 2 mins and go yes new ones need to be ordered. Then have to bring it back a week later once the parts arrive.

Those of you that have had theirs replace, did you just call ahead and get the parts ordered before scheduling the appointment? I just purchased the car so I don't have a specific SA I work with at my local dealer who is 1 hour away.

I’d suggest to talk to an SA over the phone and offer to send some pictures while also providing the VIN. Explain that you don’t want to make the long trek just to be turned away.

[mindcontrollerone]

Originally Posted by BzsBimmer

I’d suggest to talk to an SA over the phone and offer to send some pictures while also providing the VIN. Explain that you don’t want to make the long trek just to be turned away.

Did they replace with the new updated black at McKenna? I'm in so cal too

[Relak]

Mine is finally going into service with cracked seat emblems.. Hoping the "Surplus" of silver emblems has dried up and they only now replace with the black emblems. Anyone had this done recently?

[zohaibkhawaja]

Originally Posted by Relak

Mine is finally going into service with cracked seat emblems.. Hoping the "Surplus" of silver emblems has dried up and they only now replace with the black emblems. Anyone had this done recently?

I had mine replaced under warranty about a month or two ago and they used the silver ones. I did not ask about the black ones as I prefer the look of the silver ones tbh. I'll get the black ones before my warranty expires as I don't think those ones crack

[jbed]

I went in to have mine replaced under warranty at Rallye in Long Island...

Funny part was I asked my very nice SA for black ones, he "said no" via text. But low and behold at pick up they had put on the black ones! They really look great on the SS interior.

[Relak]

Originally Posted by jbed

I went in to have mine replaced under warranty at Rallye in Long Island...

Funny part was I asked my very nice SA for black ones, he "said no" via text. But low and behold at pick up they had put on the black ones! They really look great on the SS interior.

Lucky you! I just got a call from my SA and he said that in order for them to install the updated version it would be out of pocket expense of $750 per seat. Looks like I'm getting the old version. Hopefully it doesn't crack again.

[allinon72]

Originally Posted by Relak

Lucky you! I just got a call from my SA and he said that in order for them to install the updated version it would be out of pocket expense of $750 per seat. Looks like I'm getting the old version. Hopefully it doesn't crack again.

You have to wonder where they come up with some of these numbers...I think they just make them up to make you go away. The retail on the emblems are around $200. So $1300 in labor for something that takes 15 minutes per seat.

[Relak]

Originally Posted by allinon72

You have to wonder where they come up with some of these numbers...I think they just make them up to make you go away. The retail on the emblems are around $200. So $1300 in labor for something that takes 15 minutes per seat.

Ya the stealership claimed they were doing me a favor and giving me a discount on the parts even. From $270 to $160 on the emblem using some loyal customer BS discount. The emblems are selling for $145 each on most sites so they're not fooling anyone.

They also claimed it was four hours of labor per seat which is where the astronomical charges come from.

I wasn't happy that they were going to reinstall a faulty piece so I had to pull some shenanigans and call BMW NA last minute. I guess the phone call or the threat of opening up a case with BMW NA lit a fire under the dealers ass, because I got a phone call shortly after saying that it was taken care of, that the black updated emblems were on order, and would be installed under warranty.

Hate to have to pull those cards but I also don't like that the dealer doesn't really treat me like a customer, more like a device for profit. If they took the time to think about how it would benefit them to keep me happy as a customer, Id end up spending more money there in the long run and the minimal effort to make these small things happen would be a drop in the bucket monetarily.

[LukeM15]

I got mines replaced with the black ones. This was when they first pop up on the 18’s. I only provided the part number to my SA. Done deal.
Better yet my silver ones weren’t even cracking yet, here is the kicker. I even got my silver ones back which I ended up also selling on here. Win Win for me

[TakeOne]

Another win for the black replacements under warranty! My SA also told me that BMW is now accepting all requests for black replacements in lieu of silver ones IF the customer asks (and there is actually an issue with the silver ones) Check out my experience here...

[Sedan_Clan]

Originally Posted by LukeM15

I got mines replaced with the black ones. This was when they first pop up on the 18's. I only provided the part number to my SA. Done deal.
Better yet my silver ones weren't even cracking yet, here is the kicker. I even got my silver ones back which I ended up also selling on here. Win Win for me

Pics pics!

[kosd]

I have a CPO 2015 F83. Factory warranty ended but CPO warranty ends in January. Dealer would not cover them under the CPO warranty.

Any ideas for getting these replaced by BMW under warranty? Is it worth a call to BMW NA?

I might try my hand at replacing them myself but haven’t been able to find a DIY for an F83 seat...

[Sedan_Clan]

Originally Posted by jbed

I went in to have mine replaced under warranty at Rallye in Long Island...

Funny part was I asked my very nice SA for black ones, he "said no" via text. But low and behold at pick up they had put on the black ones! They really look great on the SS interior.

Does anybody have the part number(s) for the black ///M seat badges?

[Sedan_Clan]

Originally Posted by TakeOne

Another win for the black replacements under warranty! My SA also told me that BMW is now accepting all requests for black replacements in lieu of silver ones IF the customer asks (and there is actually an issue with the silver ones) Check out my experience here...

Did they give you some sort of reference information? I would like to change mine.

[TakeOne]

Originally Posted by kosd

I have a CPO 2015 F83. Factory warranty ended but CPO warranty ends in January. Dealer would not cover them under the CPO warranty.

Any ideas for getting these replaced by BMW under warranty? Is it worth a call to BMW NA?

I might try my hand at replacing them myself but haven’t been able to find a DIY for an F83 seat...

That stinks man. Yeah, my M3 was also a CPO, but i've learned pretty quickly the list of things NOT covered are much greater than the things that are covered. I guess it can't hurt to take a few minutes to make a call or send an email. It's clearly a poorly made part and not something they can try and say "wear & tear" good luck to ya man

[TakeOne]

Originally Posted by Sedan_Clan

Does anybody have the part number(s) for the black ///M seat badges?

Accoding to my invoice:
52-10-8-089-597

[TakeOne]

Originally Posted by Sedan_Clan

Did they give you some sort of reference information? I would like to change mine.

Not really. I just went in, was nice and polite. Told them I had just a few weeks left of my warranty, and one thing I'd like taken care of before it ended was the seat badges. I informed my SA of various threads/forums about issues with the silver ones, and before i could finish my sentence he was like "you'd probably prefer the black ones right? You're not the first" I was cool and he was cool.
See attached for the invoice that was given to me incase it helps you at all. Good luck man