Service Advisor

Budnr22 · 12-21-2017, 07:47 PM

Does anyone have a recommendation for a service advisor at BMW of Fairfax. I am at 400 miles and would like to schedule my 1200 mile service and build a relationship with someone you trust.

Thank you in advance.

iewgnaw · 12-22-2017, 06:21 AM

SA: Frankie. She deals with all M cars. She knows to put a "NOT TO WASH" sign on your m car when you get her as your SA.

shortseller · 12-22-2017, 07:48 AM

Quote:

Originally Posted by iewgnaw

SA: Frankie. She deals with all M cars. She knows to put a "NOT TO WASH" sign on your m car when you get her as your SA.

OP, try to get her to hook you in with Robert as your service tech if she can, it's a great combo.

dasistato · 12-23-2017, 07:32 PM

I dislike fairfax. did you get your car from there? If so I am surprised they gave you such deal(saw your deal on the other thread)- Best I've gotten around here is about $945 no downpayment for a 81k msrp m4.

The Automotive Enthusiast · 12-24-2017, 05:34 PM

Frankie.

Luc@Speed&Tech · 12-25-2017, 01:21 AM

Another +1 for Frankie...I've been working with her since 2009.

Budnr22 · 12-30-2017, 06:11 PM

Quote:

Originally Posted by dasistato

I dislike fairfax. did you get your car from there? If so I am surprised they gave you such deal(saw your deal on the other thread)- Best I've gotten around here is about $945 no downpayment for a 81k msrp m4.

No. Got my car from Richmond. Best experience ever.

Pm me if you want details

Budnr22 · 01-01-2018, 03:32 PM

Thanks, all. I ended up going to Alexandria BMW because they are open sundays.

novaraca · 02-17-2018, 06:15 PM

Shae is the man at ffx bmw. I had a bad experience with ffx a long time ago. I always took my bmws to Sterling. Beaver always treated me well. However, they couldn't find the problem with a clanking noise on by f80. Took it to ffx to Give them a chance and I live 5 min from there. Shae is a fellow f80 driver and he goes above and beyond to make Sure you are taken care of. It took them 2 times but my baby is fix perfectly with no noise. He felt sorry so even gave me $500 worth if clothes, jacket, bag.... all M stuff. Give this guy a try. He knows m3s.

ptper · 02-21-2018, 08:58 PM

Are they mod friendly?

MrSmileyDC · 07-31-2018, 11:44 AM

What is Fairfax's loaner car policy? Can you prearrange one or is it one of those wait around forever places?

FAKE__NEWS · 07-31-2018, 05:27 PM

Quote:

Originally Posted by shortseller

OP, try to get her to hook you in with Robert as your service tech if she can, it's a great combo.

Robert is who I always request, but Jessica is my SA. She's been great.

shortseller · 07-31-2018, 05:42 PM

Quote:

Originally Posted by FAKE__NEWS

Robert is who I always request, but Jessica is my SA. She's been great.

That’s cool, I’m sure both are great SAs but for sure Robert is the go to guy there. He seems to be the one they all ask when no one has the answer. He’s also very meticulous and neat with his work.

ptper · 10-22-2018, 08:58 AM

So is Frankie (SA) and Robert (Tech) still the "go-to" combination to ask for at Fairfax BMW?

Does anybody know if both are still there? lol.

///BMW Junkie · 10-22-2018, 12:09 PM

Quote:

Originally Posted by ptper

So is Frankie (SA) and Robert (Tech) still the "go-to" combination to ask for at Fairfax BMW?

Does anybody know if both are still there? lol.

Yeah they are still there.

shortseller · 10-22-2018, 04:56 PM

Quote:

Originally Posted by ptper

So is Frankie (SA) and Robert (Tech) still the "go-to" combination to ask for at Fairfax BMW?

Does anybody know if both are still there? lol.

Still are.

ptper · 10-23-2018, 09:47 AM

Emailed yesterday, no response yet.

Tazmn Jr · 10-23-2018, 01:05 PM

I bought my 2016 F80 M3 from BMW of Alexandria and have bought 3 others there. Each experience has been great. Duane Buck was my salesman on the M3 and David Choo on the others. Choo is no longer there. Service adviser is Eun. The treatment is second to none and I'm always given the loaner of choice as long as I get there early morning. Mr. Buck offered to give me his personal car to run my errands. They always make me feel like family.

FAKE__NEWS · 10-23-2018, 02:50 PM

Quote:

Originally Posted by ptper

Emailed yesterday, no response yet.

You won't get a response right away. Call.

Msmall143 · 11-03-2018, 04:27 PM

just avoid bmw sterling. place is a joke. my car comes out with more issues than when it goes in. they dont give a shit

ptper · 11-12-2018, 08:03 PM

Just got my 1200 mile service done today with Frankie and Dale (Robert was out unexpectedly). Very happy with the service. Observations:

- Frankie knew not to wash the car since they don't have a touchless wash
- She went over the car with an LED light, so we both know where we stood at check-in
- I had a technical question about Launch Control, she paged Dale to specifically get an answer
- She promised a certain time (since I said I would wait), and she delivered
- Customer waiting area was decent where you can order hot food, etc.
- Dale was pretty cool to talk to after the service was performed. Chatted about things like exhausts, tuning, and spun crank hubs, lol.
- Frankie has an SRT8...bad ass

I'll be going back. Thanks, all.

dheanswer · 11-13-2018, 12:19 AM

Quote:

Originally Posted by ptper

Just got my 1200 mile service done today with Frankie and Dale (Robert was out unexpectedly). Very happy with the service. Observations:

- Frankie knew not to wash the car since they don't have a touchless wash
- She went over the car with an LED light, so we both know where we stood at check-in
- I had a technical question about Launch Control, she paged Dale to specifically get an answer
- She promised a certain time (since I said I would wait), and she delivered
- Customer waiting area was decent where you can order hot food, etc.
- Dale was pretty cool to talk to after the service was performed. Chatted about things like exhausts, tuning, and spun crank hubs, lol.
- Frankie has an SRT8...bad ass

I'll be going back. Thanks, all.

What was said about tuning and spun crank hubs?

12-21-2017, 07:47 PM	#1
Budnr22 New Member 8 Rep 11 Posts Drives: GT530 Join Date: Dec 2017 Location: Nova iTrader: (0)	Service Advisor - Fairfax BMW Does anyone have a recommendation for a service advisor at BMW of Fairfax. I am at 400 miles and would like to schedule my 1200 mile service and build a relationship with someone you trust. Thank you in advance.
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12-22-2017, 06:21 AM	#2
iewgnaw I'm in your face 65 Rep 449 Posts Drives: M4 Join Date: Nov 2010 Location: Gaithersburg, MD iTrader: (4)	SA: Frankie. She deals with all M cars. She knows to put a "NOT TO WASH" sign on your m car when you get her as your SA. __________________ Follow me on Instagram: M4rylandf82 exterior: Enlaes front lip, Mode Carbon r1 rear diffuser, M performance trunk lip, M performance mirror caps performance:AWE non-resonated exhaust 90mm diamond black tips, Swift Springs Wheels:Volk TE37SL Mag Blue 18x9.5/18x11
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12-23-2017, 07:32 PM	#4
dasistato Private 45 Rep 87 Posts Drives: G42 M240i, E30 Join Date: Apr 2016 Location: VA iTrader: (0)	I dislike fairfax. did you get your car from there? If so I am surprised they gave you such deal(saw your deal on the other thread)- Best I've gotten around here is about $945 no downpayment for a 81k msrp m4.
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12-25-2017, 01:21 AM	#6
Luc@Speed&Tech BimmerPost Supporting Vendor 1253 Rep 859 Posts Drives: G80 M3 & E92 M3 Join Date: Jan 2017 Location: Sterling, VA iTrader: (1)	Another +1 for Frankie...I've been working with her since 2009. __________________ Speed & Tech Motoring 23585 Overland Drive, Unit 178 Sterling, VA 20166 (Headquarters) 23541 Pebble Run Place, Unit 140 Sterling, VA 20166 (Satellite shop)
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01-01-2018, 03:32 PM	#8
Budnr22 New Member 8 Rep 11 Posts Drives: GT530 Join Date: Dec 2017 Location: Nova iTrader: (0)	Thanks, all. I ended up going to Alexandria BMW because they are open sundays.
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02-17-2018, 06:15 PM	#9
novaraca Enlisted Member 3 Rep 39 Posts Drives: 335i Converitible Join Date: Aug 2015 Location: NOVA iTrader: (0)	Shae is the man at ffx bmw. I had a bad experience with ffx a long time ago. I always took my bmws to Sterling. Beaver always treated me well. However, they couldn't find the problem with a clanking noise on by f80. Took it to ffx to Give them a chance and I live 5 min from there. Shae is a fellow f80 driver and he goes above and beyond to make Sure you are taken care of. It took them 2 times but my baby is fix perfectly with no noise. He felt sorry so even gave me $500 worth if clothes, jacket, bag.... all M stuff. Give this guy a try. He knows m3s.
	Appreciate 0 Quote

02-21-2018, 08:58 PM	#10
ptper Major 589 Rep 1,094 Posts Drives: '18 Avus Blue F80 Join Date: Sep 2016 Location: MD iTrader: (1)	Are they mod friendly?
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07-31-2018, 11:44 AM	#11
MrSmileyDC Major 327 Rep 1,001 Posts Drives: 2016 F82 M4 Join Date: Sep 2012 Location: DC Metro iTrader: (0) Garage List 2016 BMW F82 [0.00]	What is Fairfax's loaner car policy? Can you prearrange one or is it one of those wait around forever places? __________________ 2007 e92 335i 6MT \| Cobb AP Stage 1+ \| ETS FMIC \| AFE Dual Cone Intake (Sold) ED 8/18 - PCD 10/19 \| 2016 F82 M4 6MT \| Alpine White \| CF Roof \| CF Trim \| Black Extended Leather \| Executive Package \| Lighting Package \| Adaptive M Suspension \| 19" 437M Black Wheels
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10-22-2018, 08:58 AM	#14
ptper Major 589 Rep 1,094 Posts Drives: '18 Avus Blue F80 Join Date: Sep 2016 Location: MD iTrader: (1)	So is Frankie (SA) and Robert (Tech) still the "go-to" combination to ask for at Fairfax BMW? Does anybody know if both are still there? lol.
	Appreciate 0 Quote

10-23-2018, 09:47 AM	#17
ptper Major 589 Rep 1,094 Posts Drives: '18 Avus Blue F80 Join Date: Sep 2016 Location: MD iTrader: (1)	Emailed yesterday, no response yet.
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10-23-2018, 01:05 PM	#18
Tazmn Jr William Wilson 80 Rep 83 Posts Drives: 2016 BMW M3 Dct mineral white Join Date: Jul 2018 Location: Charles County Maryland iTrader: (0)	I bought my 2016 F80 M3 from BMW of Alexandria and have bought 3 others there. Each experience has been great. Duane Buck was my salesman on the M3 and David Choo on the others. Choo is no longer there. Service adviser is Eun. The treatment is second to none and I'm always given the loaner of choice as long as I get there early morning. Mr. Buck offered to give me his personal car to run my errands. They always make me feel like family.
	Appreciate 0 Quote

11-03-2018, 04:27 PM	#20
Msmall143 Lieutenant 270 Rep 486 Posts Drives: BMW M4, BMW S1000RR Join Date: Mar 2016 Location: Loudon VA iTrader: (0)	just avoid bmw sterling. place is a joke. my car comes out with more issues than when it goes in. they dont give a shit
	Appreciate 0 Quote

11-12-2018, 08:03 PM	#21
ptper Major 589 Rep 1,094 Posts Drives: '18 Avus Blue F80 Join Date: Sep 2016 Location: MD iTrader: (1)	Just got my 1200 mile service done today with Frankie and Dale (Robert was out unexpectedly). Very happy with the service. Observations: - Frankie knew not to wash the car since they don't have a touchless wash - She went over the car with an LED light, so we both know where we stood at check-in - I had a technical question about Launch Control, she paged Dale to specifically get an answer - She promised a certain time (since I said I would wait), and she delivered - Customer waiting area was decent where you can order hot food, etc. - Dale was pretty cool to talk to after the service was performed. Chatted about things like exhausts, tuning, and spun crank hubs, lol. - Frankie has an SRT8...bad ass I'll be going back. Thanks, all.
	Appreciate 1 alex23642857.00 Quote

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