02-05-2019, 05:53 PM | #2 |
BimmerPost Supporting Vendor
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We would like to formally apologize to you. It is very concerning to hear that things have escalated to this and you've been made to feel that your only recourse is to publicly vent your dissatisfaction with the service received. Our management team would like to speak with you directly to resolve the situation in any way we can. We've left you a voicemail a few moments ago. Please contact us back at 480.966.3040 and ask to speak with Lance or email Lance directly at lance@vividracing.com. Whichever form of correspondence you prefer is perfectly fine.
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Travis Williams
Shop ALL BMW G80 | G82 Parts Here! 480.966.3040 ext 318 Travisw@vividracing.com PM, Email, or Call Directly for aggressive BMW Member Pricing |
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02-06-2019, 12:15 PM | #6 |
Colonel
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I'm sure OP was taken care of in exchange for wiping the post, or at least done as a courtesy. It was pretty rough.
Who knows what the truth is. I'm just interested in if it was an overreaction or a necessary evil to get the issue resolved. My guess is we'll never know. |
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