Transmitting data to BMW for warranty coverage?

petrolhead. · 03-13-2019, 08:32 AM

I just spoke to my dealer about my worn seats at just 15.000km and two years and asked him to ask BMW if they'd cover the cost of a replacement under warranty/goodwill for the worn leather.

He said to do so he needed to connect the car to their diagnosis and transmit a bunch of data to BMW along with the request.

I'm wondering - what has diagnosis to do with worn leather on a driver's seat? Has anybody got an idea why this is and what exactly they are checking for and transmitting?

LOW4LYF · 03-13-2019, 09:56 AM

Quote:

Originally Posted by petrolhead.

I just spoke to my dealer about my worn seats at just 15.000km and two years and asked him to ask BMW if they'd cover the cost of a replacement under warranty/goodwill for the worn leather.

He said to do so he needed to connect the car to their diagnosis and transmit a bunch of data to BMW along with the request.

I'm wondering - what has diagnosis to do with worn leather on a driver's seat? Has anybody got an idea why this is and what exactly they are checking for and transmitting?

They looking for FASTA data to make a decision.

petrolhead. · 03-13-2019, 11:06 AM

Ah, that makes sense. Thanks.

I suppose Rheingold has no chance to access/show FASTA data without a proper dealer license/server connection to BMW?

c4ss · 03-13-2019, 12:12 PM

Are you tuned?

petrolhead. · 03-13-2019, 01:05 PM

No tune or hardware changes. But a tiny little bit of FDL coding (start/stop memory, A/C memory, EVO id_v6_lite).

G4BR13L · 03-13-2019, 07:56 PM

Normally they should just take digital photos. Under warranty and with repeated customer complaints, the leather is either fixed or the part is replaced.

LOW4LYF · 03-14-2019, 12:33 PM

Quote:

Originally Posted by G4BR13L

Normally they should just take digital photos. Under warranty and with repeated customer complaints, the leather is either fixed or the part is replaced.

If the case is clear, sure. But they can use the FASTA to make a “good will” decision etc. Another point is, some dealer system required to read out the car to file a claim.

G4BR13L · 03-14-2019, 12:36 PM

Unless it is clearly something caused by the customer like a sharp object it is either touched up or the component is replaced. If this is really just wear then under warranty I would complaint repeatedly until it gets fixed.

LOW4LYF · 03-14-2019, 01:01 PM

Quote:

Originally Posted by G4BR13L

Unless it is clearly something caused by the customer like a sharp object it is either touched up or the component is replaced. If this is really just wear then under warranty I would complaint repeatedly until it gets fixed.

Some wear can be normal depends on the use.

petrolhead. · 03-14-2019, 02:49 PM

Yeah, I think it will really come down to goodwill from BMW. The wear is excessive for careful usage and only 16000km on the car, but they can always argue it's normal usage wear. If they refuse to warranty replace the leather on the backrest, I'll just have it repaired/painted professionally for about 200 Euro on my own dime.

03-13-2019, 08:32 AM	#1
petrolhead. Enlisted Member 24 Rep 49 Posts Drives: 2018 M3 ZCP Join Date: Oct 2018 Location: Continental Europe iTrader: (0)	Transmitting data to BMW for warranty coverage? I just spoke to my dealer about my worn seats at just 15.000km and two years and asked him to ask BMW if they'd cover the cost of a replacement under warranty/goodwill for the worn leather. He said to do so he needed to connect the car to their diagnosis and transmit a bunch of data to BMW along with the request. I'm wondering - what has diagnosis to do with worn leather on a driver's seat? Has anybody got an idea why this is and what exactly they are checking for and transmitting?
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03-13-2019, 11:06 AM	#3
petrolhead. Enlisted Member 24 Rep 49 Posts Drives: 2018 M3 ZCP Join Date: Oct 2018 Location: Continental Europe iTrader: (0)	Ah, that makes sense. Thanks. I suppose Rheingold has no chance to access/show FASTA data without a proper dealer license/server connection to BMW?
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03-13-2019, 12:12 PM	#4
c4ss Private First Class 103 Rep 169 Posts Drives: F80 BMW M3 ZCP 6MT Join Date: Sep 2017 Location: Philly iTrader: (0)	Are you tuned?
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03-13-2019, 01:05 PM	#5
petrolhead. Enlisted Member 24 Rep 49 Posts Drives: 2018 M3 ZCP Join Date: Oct 2018 Location: Continental Europe iTrader: (0)	No tune or hardware changes. But a tiny little bit of FDL coding (start/stop memory, A/C memory, EVO id_v6_lite).
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03-13-2019, 07:56 PM	#6
G4BR13L Major 523 Rep 1,105 Posts Drives: BMW M4 Join Date: Aug 2015 Location: Hasselt (Belgium) iTrader: (0)	Normally they should just take digital photos. Under warranty and with repeated customer complaints, the leather is either fixed or the part is replaced.
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03-14-2019, 12:36 PM	#8
G4BR13L Major 523 Rep 1,105 Posts Drives: BMW M4 Join Date: Aug 2015 Location: Hasselt (Belgium) iTrader: (0)	Unless it is clearly something caused by the customer like a sharp object it is either touched up or the component is replaced. If this is really just wear then under warranty I would complaint repeatedly until it gets fixed.
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03-14-2019, 02:49 PM	#10
petrolhead. Enlisted Member 24 Rep 49 Posts Drives: 2018 M3 ZCP Join Date: Oct 2018 Location: Continental Europe iTrader: (0)	Yeah, I think it will really come down to goodwill from BMW. The wear is excessive for careful usage and only 16000km on the car, but they can always argue it's normal usage wear. If they refuse to warranty replace the leather on the backrest, I'll just have it repaired/painted professionally for about 200 Euro on my own dime.
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