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      03-06-2019, 12:48 PM   #45
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any update on this? really curious if there was any contact and if they took responsibility
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      03-06-2019, 07:20 PM   #46
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Originally Posted by rjd598 View Post
any update on this? really curious if there was any contact and if they took responsibility
Emailed them a week ago and took few days to reply. After i reply to the email nothing again.... I will try call and email again.
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      03-07-2019, 10:49 AM   #47
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its an ironX type of product, or sonax full effect. I cant see the cleaner being the problem here. I Feel it was left to dry, or that wheel was in the sun and it was warm to the touch. I'm guessing all 4 wheels were sprayed to let dwell and this one was the last wheel to be cleaned. All these types of products are nearly the same, and same on all wheel finishes.

With that said, we have see it happen on a poorly repainted wheel. Can you confirm the wheel was never repainted or recleared/powdercoated?
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      03-07-2019, 11:21 AM   #48
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Quote:
Originally Posted by Eric S View Post
its an ironX type of product, or sonax full effect. I cant see the cleaner being the problem here. I Feel it was left to dry, or that wheel was in the sun and it was warm to the touch. I'm guessing all 4 wheels were sprayed to let dwell and this one was the last wheel to be cleaned. All these types of products are nearly the same, and same on all wheel finishes.

With that said, we have see it happen on a poorly repainted wheel. Can you confirm the wheel was never repainted or recleared/powdercoated?
Ha are you serious? This is an acidic cleaner. Sonax and others are ph balanced. And OP says these are original HRE finish
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      03-07-2019, 11:43 AM   #49
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Quote:
Originally Posted by Eric S View Post
its an ironX type of product, or sonax full effect. I cant see the cleaner being the problem here. I Feel it was left to dry, or that wheel was in the sun and it was warm to the touch. I'm guessing all 4 wheels were sprayed to let dwell and this one was the last wheel to be cleaned. All these types of products are nearly the same, and same on all wheel finishes.

With that said, we have see it happen on a poorly repainted wheel. Can you confirm the wheel was never repainted or recleared/powdercoated?
I had the wheels refinished by HRE so I don't see that's a problem. The ill effect happened to all 4 wheels, I washed the car around 6pm without sun and the car wasn't driven. I have used many other wheel cleaner before and always wash my own car, nothing like this. I always rinse off with power wash and dry with microfiber towel, the stain showed up after I dry off the wheel complete. The picture was taken the next day.
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      03-07-2019, 11:52 AM   #50
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Here is the second email i got last night. Now they blaming user for using their product instead of soap and water lmao.

"Per my previous email, HRE's specific care instructions state to use only soap & warm water. Regardless of label verbiage and packaging, the manufacturers instructions for care should take precedence at all times.

For your reference, the JLG Wheel Cleaner falls within your claim that HRE recommends a PH-neutral cleaner. Per our Safety Data Sheet, the PH level of our Wheel Cleaner is 8. As you may be aware, 8 is neutral. Anything under 8 is acidic, anything over 8 is alkaline. In addition to that fact, and like I stated in the previous response, we've had numerous users apply our Wheel Cleaner to their HRE Wheels without any ill-effect.

While we offer a 100% satisfaction guarantee on all of our products, JLG makes no other warranties or claims as to the effectiveness of fitness for a particular purpose. There are factors beyond our control that are uniquely within the user's knowledge & control. The user (you) is solely responsible for evaluating a JLG product and determining whether it is a suitable fit for their particular application. JLG can not be held liable for any indirect, special or consequential damage that may be related to the use of a JLG product.

If I can help with anything else, please don't hesitate to reach out."
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      03-07-2019, 12:47 PM   #51
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I just bought this to try...




Active gel quickly dissolves heavy brake dust! Turns purple as it dissolves brake dust!
Tough on road grime and dirt, but not your wheels!
Acid free and pH balanced - Safe for all wheel finishes!
Safe on painted brake components
Delivers powerful cleaning, yet gentle and safe

https://www.meguiars.com/automotive/...24-24-oz-spray
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      03-11-2019, 08:51 AM   #52
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Quote:
Originally Posted by aBMWfan View Post
Ha are you serious? This is an acidic cleaner. Sonax and others are ph balanced. And OP says these are original HRE finish
Pretty sure the Jay leno garage is PH neutral...just like sonax and ironX. Something like Meguiars wheel brightener is an acid wheel cleaner and can easily do this on wheels if not careful. And he said the wheels have been refinished.

Quote:
Originally Posted by avex8 View Post
I had the wheels refinished by HRE so I don't see that's a problem. The ill effect happened to all 4 wheels, I washed the car around 6pm without sun and the car wasn't driven. I have used many other wheel cleaner before and always wash my own car, nothing like this. I always rinse off with power wash and dry with microfiber towel, the stain showed up after I dry off the wheel complete. The picture was taken the next day.
I'd be willing to bet its the refinishing that is the issue. Doesnt matter who did it. You just keep your warranty by having the manufacture do it instead of an outside company. Like HRE needs to be the ones to take apart their 3 piece wheel, and put it back together. Same with Avant Garde, Vossen, BBS, etc.

We have had it happen before, even on brand new McLaren wheels. We wiped the first 3 with IPA alcohol to prep them for coating and everything was fine. (brand new wheels, new car) Then the 4th wheel streaked like your picture. Called the owner, and he had said McLaren damaged one and had it refinished prior to the pick up 1 week prior. McLaren covered the bill to have it refinished, brought back to our shop for the coating of that 1 wheel.

And no, I dont use the Jay Leno garage products.

Anyway, that's my two cents for what its worth.
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      03-11-2019, 09:15 AM   #53
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That sucks OP.

I never really understood the need for any "wheel cleaner" honestly. Unless you don't wash your wheels for months and months at a time where brake dust might be harder to remove just your average car soap is enough to clean the wheels. Honestly think wheel cleaners is just BS that alot of detailers push. I always crack up when they show how "effective" a wheel cleaner is on youtube after they agitate the surface with a wheel brush. I could have done the same with my kids bubble solution lol

I'm not going to lie i've fallen victim to the hype in the past and also had a set of cheap wheels ruined just like this while using Meguiars wheels cleaner. Never again...
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      03-11-2019, 09:26 AM   #54
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^^^when you stay on top of them, soap and water is all you need.
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      03-11-2019, 10:28 AM   #55
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Quote:
Originally Posted by Alan l. View Post
That sucks OP.

I never really understood the need for any "wheel cleaner" honestly. Unless you don't wash your wheels for months and months at a time where brake dust might be harder to remove just your average car soap is enough to clean the wheels. Honestly think wheel cleaners is just BS that alot of detailers push. I always crack up when they show how "effective" a wheel cleaner is on youtube after they agitate the surface with a wheel brush. I could have done the same with my kids bubble solution lol

I'm not going to lie i've fallen victim to the hype in the past and also had a set of cheap wheels ruined just like this while using Meguiars wheels cleaner. Never again...
Thats been my experience as well. Any spray on/spray off wheel cleaner I have used has done little to nothing in terms of removing grime from the wheels. So if agitation is required I may as well just use soap and water since the same amount of effort is required and the end result is the same.
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      03-12-2019, 06:27 PM   #56
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Quote:
Originally Posted by avex8 View Post
Here is the second email i got last night. Now they blaming user for using their product instead of soap and water lmao.

"Per my previous email, HRE's specific care instructions state to use only soap & warm water. Regardless of label verbiage and packaging, the manufacturers instructions for care should take precedence at all times.

For your reference, the JLG Wheel Cleaner falls within your claim that HRE recommends a PH-neutral cleaner. Per our Safety Data Sheet, the PH level of our Wheel Cleaner is 8. As you may be aware, 8 is neutral. Anything under 8 is acidic, anything over 8 is alkaline. In addition to that fact, and like I stated in the previous response, we've had numerous users apply our Wheel Cleaner to their HRE Wheels without any ill-effect.

While we offer a 100% satisfaction guarantee on all of our products, JLG makes no other warranties or claims as to the effectiveness of fitness for a particular purpose. There are factors beyond our control that are uniquely within the user's knowledge & control. The user (you) is solely responsible for evaluating a JLG product and determining whether it is a suitable fit for their particular application. JLG can not be held liable for any indirect, special or consequential damage that may be related to the use of a JLG product.

If I can help with anything else, please don't hesitate to reach out."
I think when they said that a PH of 8 is neutral, they need to go back to chemistry class. a PH of 7 is neutral, a PH of 8 is a bit more alkaline, just like ocean water. You wouldn't wash your car with ocean water, would you?

I think getting JLG to pay for refinishing is probably a lost cause, but I would certainly let the company know that they need to get their facts straight.
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      03-12-2019, 06:56 PM   #57
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Wheels are painted, clear coated, so I treat them exactly the way I treat the other portion of my painted car - soap / water / wax / microfibers only. Back in the early 2000s, TE37 / LE37 rainbow clear coats were sensitive to almost any type of cleaner other than the regular car soap / water. Owning those wheels, wiping them clean and keeping them waxed to not mess up that rainbow clear coat with water spots or oxidation was always crucial. Never changed my habits since then on other clear coated /painted wheels like BBS.
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      03-12-2019, 07:47 PM   #58
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Quote:
Originally Posted by Eric S View Post
sonax works better in 99% of cases
Have to agree with Eric..... I have a detailing business on the side and only use Sonax on the wheels. Best product in my opinion.
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      03-31-2019, 01:31 AM   #59
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Seeing the E-mail back from customer service is f!!king ridiculous. Now a days aka a booming economy companies always love to point the fingers at you. I’m so sick of poor customer service and companies just looking to move products and avoid customer service. I will never buy from JLG products bc of there bullshit response. I’m sick of companies playing blame games and making it look like your at fault. What’s your finish, what’s there recommendations, what’s your spray technique, etc.. only to say sry out products are not the cause.
The only way you will get them to pay or take responsibility is to spend time and do a freaking YouTube video and blast them with your experience which is sad, but seems to be the only way now a days. Anyways good luck and hopefully you come up with a resolution.

Last edited by 4DRS55; 03-31-2019 at 01:37 AM..
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      03-31-2019, 01:34 AM   #60
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Quote:
Originally Posted by Alan l. View Post
That sucks OP.

I never really understood the need for any "wheel cleaner" honestly. Unless you don't wash your wheels for months and months at a time where brake dust might be harder to remove just your average car soap is enough to clean the wheels. Honestly think wheel cleaners is just BS that alot of detailers push. I always crack up when they show how "effective" a wheel cleaner is on youtube after they agitate the surface with a wheel brush. I could have done the same with my kids bubble solution lol

I'm not going to lie i've fallen victim to the hype in the past and also had a set of cheap wheels ruined just like this while using Meguiars wheels cleaner. Never again...

I 1000% agree with everything you said. I just use soap and water and does the job just fine. The only difference is the white sud we see instead of purple dripping down our wheels
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      04-01-2019, 09:04 AM   #61
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Sorry to hear OP, nothing but frustration here.

I'm in the camp of never using wheel cleaners. Past experiences have taught me they do next to nothing that just soap/water and scrubbing can't do. If anything, I've found they make the wheels stickier, sludgier, and more difficult to clean after washing them off.
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      04-01-2019, 01:27 PM   #62
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a thorough cleaning, coating and the maintenance is best...

or weekly washings, but I'd still coat them in order to ensure washing is a breeze weekly
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      04-04-2019, 06:46 PM   #63
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Quote:
Originally Posted by Eric S View Post
a thorough cleaning, coating and the maintenance is best...

or weekly washings, but I'd still coat them in order to ensure washing is a breeze weekly
It's difficult for most to wash on a weekly basis. Even though I know it's the suggested route, you would have to admit that it is a bit of a stretch for most people.

Hell as OCD as I am I don't even do that. I only keep my car clean as much as possible when it is slightly dusty. I wipe down my car almost daily (or when I get back home) to remove the dust during the drive. If I see any bird stuff, I generally just waterless that area. if I start driving and it gets very dusty, I don't bother until I full blown wash my car.

Wheel cleaning is the only thing I do not really touch personally because I do not want to mess it up by making some mistakes but you wash it, rust will accumulate on the brake rotors almost immediately after wash and the first drive you have, all that rust comes off to your rims and you have wipe it off again. It is... annoying. Having wheel coating of any kind sort of helps with the cleaning process but I am still a bit iffy about it all tbh. I trust Omar who washes my car, I have never seen him leave wheel cleaner longer than a minute and I think he uses Sonax as well unless I ask him to use water and soap only.
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      04-05-2019, 09:17 AM   #64
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you shouldn't need wheel cleaner with how clean you keep your wheels...ol
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