R44 Performance
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read

Go Back   BMW M3 and BMW M4 Forum > BMW F80 M3 / F82 M4 Forum > M3 / M4 Photos and Videos

Post Reply
 
Thread Tools Search this Thread
      11-06-2019, 03:46 PM   #1
taxman73
Private First Class
64
Rep
100
Posts

Drives: BMW 335i
Join Date: Apr 2010
Location: San Jose, CA

iTrader: (0)

Frozen Paint Factory Defect - VIDEO

Hi Everyone,

Recently took delivery of a new Frozen Blue F80 M3 CS. I noticed some issues with the paint that ended up being a defect from the factory. BMW was super helpful in fixing the paint issues. Here is a video of the frozen paint defect + repair.

Be sure to share this vid with anyone you know who has Frozen Paint in case they find the same issues I had with my car.

Appreciate 6
EricVR4602.50
Poochie9099.00
'Cane8346.50
FrozenGT1109.00
      11-06-2019, 03:50 PM   #2
taxman73
Private First Class
64
Rep
100
Posts

Drives: BMW 335i
Join Date: Apr 2010
Location: San Jose, CA

iTrader: (0)

Whoops - meant to post this in the General BMW section as it would probably be more useful to any model w/ Frozen Paint. If a moderator could please move that would be appreciated
Appreciate 0
      11-06-2019, 04:59 PM   #3
louielouie
Major
United_States
532
Rep
1,033
Posts

Drives: '18 F80
Join Date: Jan 2016
Location: Los Angeles

iTrader: (13)

Props to BMW NA. That's awesome dude.
Appreciate 0
      11-06-2019, 06:08 PM   #4
White340
Lieutenant Colonel
1385
Rep
1,981
Posts

Drives: 2018 M3 Comp / 2022 X5 45e
Join Date: Dec 2015
Location: NYC

iTrader: (3)

Wow thats a lot of work to correct that. And its awesome they sent you over 2k of carbon fiber goodies for the few months you were without the car. Did they cover any payments during that time period?
__________________
2022 X5 45e : AW/Tartufo
2018 M3 Competition : AW/SO
2016 340i xDrive : AW/CR (sold)
Appreciate 0
      11-06-2019, 06:57 PM   #5
jpy1980
Lieutenant Colonel
jpy1980's Avatar
United_States
1578
Rep
1,973
Posts

Drives: 2015 BMW M3 -Smurfy Blue Vinyl
Join Date: Sep 2018
Location: Los Angeles

iTrader: (3)

Love the eames chair!
Appreciate 0
      11-06-2019, 08:04 PM   #6
Poochie
Luxury at the redline :)
Poochie's Avatar
United_States
9099
Rep
7,563
Posts

Drives: 2016 M2
Join Date: Aug 2012
Location: NYC

iTrader: (3)

Lucky guy, on both fronts..

I honestly thought they were going to tell to go kick rocks, happy to see they came through..
Appreciate 0
      11-06-2019, 08:26 PM   #7
yayaya
Second Lieutenant
103
Rep
263
Posts

Drives: BMW 335xi E92 N55
Join Date: Dec 2016
Location: Midwest

iTrader: (0)

Beautiful car! eager to see how a frozen respray comes out, probably not more eager than you though haha.
Appreciate 0
      11-06-2019, 08:35 PM   #8
icegrill
Lieutenant Colonel
icegrill's Avatar
2078
Rep
1,779
Posts

Drives: 2015 M3
Join Date: Jan 2018
Location: Oregon

iTrader: (3)

Hopefully it's a lease.
Appreciate 0
      11-06-2019, 08:46 PM   #9
lukej
Lieutenant
lukej's Avatar
United_States
387
Rep
544
Posts

Drives: 2020 M4 Comp,
Join Date: Apr 2016
Location: Midwest

iTrader: (0)

Wow that’s great..
__________________
1."Luck" is an excuse for people that have failed at their mission to do something! (Allan McNish)

2. I’m not an (EXPERT) I’m just here with an opinion. So
don’t hate me. (lukej)
Appreciate 0
      11-06-2019, 08:54 PM   #10
LOW4LYF
Brigadier General
LOW4LYF's Avatar
2162
Rep
4,104
Posts

Drives: E92 M3 & F85 X5M
Join Date: Jul 2016
Location: @Home

iTrader: (1)

I would push it right back into the truck and send it back.
Keep your cf parts and send me a new car or return the money.
Appreciate 0
      11-07-2019, 12:00 AM   #11
IK6SPEED
Banned
United_States
4482
Rep
10,473
Posts

Drives: BMW M3 / AH3
Join Date: Jan 2013
Location: Cali

iTrader: (23)

Quote:
Originally Posted by taxman73 View Post
Hi Everyone,

Recently took delivery of a new Frozen Blue F80 M3 CS. I noticed some issues with the paint that ended up being a defect from the factory. BMW was super helpful in fixing the paint issues. Here is a video of the frozen paint defect + repair.

Be sure to share this vid with anyone you know who has Frozen Paint in case they find the same issues I had with my car.
They bought you off for $2k of parts when the value of the car cratered with that CarFax report.


Quote:
Originally Posted by LOW4LYF View Post
I would push it right back into the truck and send it back.
Keep your cf parts and send me a new car or return the money.
A new Frozen Blue M3 CS..... :LOL:

Sure, we'll start production back up just for you.
Appreciate 0
      11-07-2019, 05:35 AM   #12
MJBO
Major
MJBO's Avatar
Australia
2496
Rep
1,442
Posts

Drives: 2023 G81 M3 Touring
Join Date: May 2012
Location: Melbourne, Australia

iTrader: (0)

Garage List
Quote:
Originally Posted by IK6SPEED View Post
They bought you off for $2k of parts when the value of the car cratered with that CarFax report.
Yeah one hell of a deal... for BMW.
Appreciate 1
IK6SPEED4481.50
      11-07-2019, 07:09 AM   #13
evoix
Major
433
Rep
1,332
Posts

Drives: X3m Evo IX Evo X
Join Date: Jan 2014
Location: NY

iTrader: (0)

Quote:
Originally Posted by MJBO View Post
Yeah one hell of a deal... for BMW.
They pretty much paid your car note with parts for the two months you didn't have your car. Those parts probably cost them 600. Smart on their end.


glad it worked out for you.


BMW dealers in NY are not that nice lol
Appreciate 0
      11-07-2019, 07:15 AM   #14
Bimmer Pleaser
First Lieutenant
Bimmer Pleaser's Avatar
200
Rep
346
Posts

Drives: 2023 M240i RWD
Join Date: Jan 2017
Location: Pike Place

iTrader: (0)

Quote:
Originally Posted by Poochie View Post
Lucky guy, on both fronts..

I honestly thought they were going to tell to go kick rocks, happy to see they came through..
Chances are, he would have been treated like dirt if this had happened 15 years ago. With today's social media outlets like YouTube people have a voice and can really damage large companies reputation, and rightfully so. I remember Nick Murray had problems with his brand new Porsche which were way way worse than this guy. Porsche was giving him run around for months until they finally agreed to take the car back.
Appreciate 1
Poochie9099.00
      11-07-2019, 12:25 PM   #15
tamkhan
Private
United_States
45
Rep
93
Posts

Drives: BSM F80 ZCP (Sold)
Join Date: Oct 2013
Location: Bay Area

iTrader: (0)

I have something similar on my BSM I think
Appreciate 0
      11-07-2019, 12:37 PM   #16
icegrill
Lieutenant Colonel
icegrill's Avatar
2078
Rep
1,779
Posts

Drives: 2015 M3
Join Date: Jan 2018
Location: Oregon

iTrader: (3)

Millennials love unboxing videos btw😂🤣😂
Appreciate 0
      11-07-2019, 12:43 PM   #17
LOW4LYF
Brigadier General
LOW4LYF's Avatar
2162
Rep
4,104
Posts

Drives: E92 M3 & F85 X5M
Join Date: Jul 2016
Location: @Home

iTrader: (1)

Quote:
Originally Posted by IK6SPEED View Post
They bought you off for $2k of parts when the value of the car cratered with that CarFax report.



A new Frozen Blue M3 CS..... :LOL:

Sure, we'll start production back up just for you.

Well, than keep it or give me an upgrade. There is always a way to keep the customer satisfied.
Appreciate 0
      11-08-2019, 09:22 AM   #18
taxman73
Private First Class
64
Rep
100
Posts

Drives: BMW 335i
Join Date: Apr 2010
Location: San Jose, CA

iTrader: (0)

To answer some of your questions:

Yup, it’s one of those crazy reduced M3 CS lease deals so I’m not worried about the resale/carfax per the paint work. It looks good as new so I’m happy. I’m just busy having a blast using this as my daily driver. I wonder if this would even show up in the carfax? If anyone has a carfax account let me know and we could check

I told them either take the car back and give me a great deal on a new X5 or fix the issue + compensation for the time I’ve been without the vehicle. They opted for the second option of fix + compensation. The compensation worked out to be either one month worth of car payments or $2K in M parts. I chose the M parts and sent them my wishlist.
Appreciate 0
      11-08-2019, 09:24 AM   #19
taxman73
Private First Class
64
Rep
100
Posts

Drives: BMW 335i
Join Date: Apr 2010
Location: San Jose, CA

iTrader: (0)

Quote:
Originally Posted by jpy1980 View Post
Love the eames chair!
Good eye and thanks! I love it too
Appreciate 0
      11-08-2019, 09:30 AM   #20
taxman73
Private First Class
64
Rep
100
Posts

Drives: BMW 335i
Join Date: Apr 2010
Location: San Jose, CA

iTrader: (0)

Quote:
Originally Posted by Poochie View Post
Lucky guy, on both fronts..

I honestly thought they were going to tell to go kick rocks, happy to see they came through..
What all my friends thought they’d say too. So yeah bmw stood by the customer on this one so I was very pleased. With this being my third bmw from the same dealer I’m happy they made things happen w/ BMW NA.
Appreciate 0
      11-09-2019, 09:57 AM   #21
IB M
Brigadier General
2766
Rep
4,239
Posts

Drives: 2017 M3 MG/SO ZCP DCT
Join Date: Dec 2012
Location: North Carolina

iTrader: (1)

Garage List
2017 BMW M3  [8.50]
2013 BMW M3  [10.00]
Cool to see the clean white underbody paint.

Curious if it did hit Carfax, maybe post the vin and let someone run it.

Have BMW swap out your tires for Cup2s
Appreciate 0
      11-12-2019, 08:49 AM   #22
j2nicee
Second Lieutenant
j2nicee's Avatar
55
Rep
235
Posts

Drives: 2009 E92
Join Date: Jan 2015
Location: NC

iTrader: (1)

Quote:
Originally Posted by LOW4LYF View Post
Well, than keep it or give me an upgrade. There is always a way to keep the customer satisfied.
Not sure if you've ever worked in customer service before
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 06:12 PM.




f80post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST