03-18-2024, 05:28 PM | #1 |
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ProTuning Freaks Customer Support MIA
I've been trying to reach out to the Protuning Freaks support regarding a BM3 license transfer & have not received a response. I've worked with their support before & they usually follow up within a business day. This time around it's been silence for a few days & tried to escalate the ticket through their service desk site. Has anyone been in touch with their support team recently and/or experiencing service delays?
proTUNING Freaks Would anyone from your team be able to help me out? Not sure if this is the right forum to address this concern & receive feedback but figured this would be an appropriate place to start & receive input. |
03-19-2024, 11:22 AM | #3 |
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When you say a few days, can you please be more specific? What date did you first contact them?
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03-19-2024, 07:15 PM | #5 |
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Let us know how it goes.
Also trying to get PTF to finish the transfer of a license I received. Edit: They completed request over about 3 days with a little back and forth but got me sorted. Seller of the license was also helpful working with PTF. Last edited by mwalter14; 03-20-2024 at 10:40 PM.. |
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03-20-2024, 11:15 AM | #7 | |
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You submitted the request on Friday. The first business day is Monday, and the second is Tuesday the 19th when you got a response. I don't think they deserve to be called out with a thread for a two business day response.
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03-20-2024, 11:22 AM | #8 | |
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As for license transfers, they're fully automated. All you do is relock flash the DME with the Stock Tune and do the license transfer in the app. We get through every single email sent to us Mon-Fri 9-5PM (weekends and public holidays excluded). Nothing is ever left unresponded during these hours.
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03-20-2024, 01:36 PM | #9 |
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What time on Fri did you submit your ticket? PTF is on the east coast so if you sent it at or after 2 pm PDT, it’s already the weekend for them. It’s also interesting how you calculate the number of business days. I’d ask what generation you’re from but you’ve made that pretty clear.
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