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10-01-2020, 10:54 AM | #23 | |
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Your issue is with the GT lip, that's not an XPH part. the warranty works differently for that one since we have to file the RMA for a defective product with the manufacturer. At the end of the day, you will always get your money back with us but it takes a little bit longer because there is a third party involved.
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10-01-2020, 11:00 AM | #24 |
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Dm me your order number
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10-01-2020, 11:12 AM | #26 | |
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10-01-2020, 11:16 AM | #27 | |
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If you got an XPH part and you are not happy with it, we take it back right away or exchange without even asking for pictures. This applies to the tips, mirror caps and other XPH products you got. The Lip is not the XPH brand, so the XPH warranty does not apply to it. We have to go with the third party's warranty and they ask for pictures. Dm me your order number and i can take a closer look
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10-01-2020, 11:48 AM | #29 |
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CF reinforced cardboard by the looks of it.
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10-01-2020, 12:02 PM | #30 |
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FRP.... FIberglass reinforced plastic. From the looks of the lip it looks like straight fiberglass, and very thin layup. With that said, being that thin if it scrapes on something it can cause the seams to get fine cracks in it, over time the cracks will travel and eventually open more and finally fail and come apart. The lip should have been reinforced between the two parts during manufacturing. Most manufactures do not get that involved because of production cost. Cheaply made carbon and fiberglass exterior parts will feel weak. High quality parts will feel very solid when handling them.
OP Hope things work out for you, quality companies usually stand behind there product! |
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10-01-2020, 12:08 PM | #31 |
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With looking at the way it fits, it’s no wonder it cracked. Post a thread asking for lip recommendations, that appears to get a super fast response from the vendor here. Lol.
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10-01-2020, 12:15 PM | #32 |
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I'm just going to get a used carbon fiber lip from someone in the member classifieds. Can't trust anything but carbon fiber. Thanks everyone for your input
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10-01-2020, 12:22 PM | #33 | ||
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10-01-2020, 12:42 PM | #34 |
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This is the kind of half ass response that infuriates customers and is the same exact response you've given me in another thread. If you were intent on resolving my problem you would REACH out to me. I've done my part already by reaching out to you by PM multiple times already. You have my order number. You continue to refer me to some e-mail (that I never received) and fail to own the situation and resolve it amicably.
I will be creating my own thread highlighting the complete failure in customer service when dealing with this company, because in my case I waited over a month and didn't receive all the products I ordered. |
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10-01-2020, 01:16 PM | #35 | |
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I understand you are frustrated but i cannot find your emails or order unless you send it to me and i cant help without it Edit: You are making the assumption that I know your username and remember that we spoke privately. I get hundreds of messages, I was not aware of that. Now that you mentioned it , i searched my email for your username and found the conversation. All you had to do is tell me we spoke privately and i would have been able to find it
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10-01-2020, 02:14 PM | #36 |
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10-01-2020, 05:09 PM | #37 | |
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10-01-2020, 05:53 PM | #38 |
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For what it's worth I have a full CF kit from XPH and it's held up fantastically. I've scraped the lip multiple times without issues. Also I've never had any difficulty contacting the guys at XPH. Seems like this is a freak occurrence to me.
Maybe you hit it and didn't notice? Seems absolutely impossible that highway-speed alone caused this damage. |
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10-01-2020, 06:06 PM | #39 |
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The item was in perfect conditions with no defects per OP and the pictures he provided us after the install . It does not disintegrate after 1 mile of driving from wind . It got damaged from hitting something.
Last edited by mike@x-ph.com; 10-01-2020 at 07:28 PM.. |
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10-01-2020, 06:36 PM | #40 | |
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10-01-2020, 07:28 PM | #41 | |
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10-01-2020, 07:33 PM | #42 | |
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10-01-2020, 07:38 PM | #43 |
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Lips are not designed for damage. There's a few posts on here of people wrecking every brand you can think of.
If you need a strong lip, get the lightweight one. Anything else is...expect the worst. Especially of your car lowered or of you drive in an area with poor roads. |
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10-01-2020, 07:45 PM | #44 | ||
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And to the other fellas, this was not a CF lip, this would never happen from true carbon fiber. This was, a defected, internally weave structure damaged fiberglass composite lip. But hey whatever what do I know, it doesn't matter I'm just a customer at the bottom of someone's queue.
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