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      07-19-2019, 08:29 PM   #133
escobedo
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Has anyone been able to find out how to consistently replicate the issue?
Dealer wants to be able to replicate in order to know what to fix. I know that even if this is replicated... they will just have like 1min with the noise and it will go away.
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      07-19-2019, 09:06 PM   #134
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Originally Posted by escobedo View Post
Has anyone been able to find out how to consistently replicate the issue?
Dealer wants to be able to replicate in order to know what to fix. I know that even if this is replicated... they will just have like 1min with the noise and it will go away.
I have experienced this only after the car sits for a day or two. But it doesn't happen often for me. It seems as if it only occurred when the car went into some kind of sleep mode. Maybe ask the dealer to see if they can put the car into sleep mode and see if it happens. It may be worthwhile to ask if they can run a diagnostic on the valvetronic. Good luck!
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      07-19-2019, 09:53 PM   #135
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Valvetronic stepper motor diagnostic error was found by my dealer. Of course my check engine light was on too.
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      08-06-2019, 12:08 AM   #136
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Got my car back. Dropped it off last Thursday, picked it up yesterday. They didn't end up replacing anything, here is what they wrote on the service invoice :

"I Level attempt to duplicate concern. Not successful. Based on video* noise sounds like VVT motor ticking. TSE advise to create TSARA case. Created case #####. TSARA advise to program vehicle to update ILEVEL. After programming allow vehicle to enter sleep mode. Check for noise again. Good. Release vehicle at this time."

*I showed the tech the video from this thread when I first dropped it off.
So I went to the dealership again and asked them about the ilevel update for this. They had the car for a week and couldn't get it to make the clicking sound. They used your case number and contacted bmw about the clicking. They were told to replace the valvetronic motor so they did that. I guess I was lucky they had the video I made and took my word for it. Thanks jpsimon for the help with this! I hope I don't hear the clicking anytime soon.
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      09-16-2019, 10:31 AM   #137
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Conveniently a month after my warranty has expired, it's back. I still don't understand how using my case # they replaced the part on your car StanislavK82, but my dealer didn't. Fucking annoying.

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      09-16-2019, 10:37 AM   #138
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Conveniently a month after my warranty has expired, it's back. I still don't understand how using my case # they replaced the part on your car StanislavK82, but my dealer didn't. Fucking annoying.

Mine came back as well although different - before it was like a jackhammer banging metal together and very loud. Now it just sounds like a motor actuating over and over and over. My plan is to have them look again next time I'm in there.
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      09-17-2019, 08:16 AM   #139
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Mine came back as well although different - before it was like a jackhammer banging metal together and very loud. Now it just sounds like a motor actuating over and over and over. My plan is to have them look again next time I'm in there.
I'm going in tomorrow, the person I talked to said if they can replicate it maybe they'll be able to cover it since it was documented that I came in for it while I had my warranty... I highly doubt that will actually happen, but it's worth a shot.
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      09-17-2019, 08:22 AM   #140
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Quote:
Originally Posted by jpsimon View Post
Quote:
Originally Posted by millerrh View Post
Mine came back as well although different - before it was like a jackhammer banging metal together and very loud. Now it just sounds like a motor actuating over and over and over. My plan is to have them look again next time I'm in there.
I'm going in tomorrow, the person I talked to said if they can replicate it maybe they'll be able to cover it since it was documented that I came in for it while I had my warranty... I highly doubt that will actually happen, but it's worth a shot.
Quote:
Originally Posted by jpsimon View Post
Quote:
Originally Posted by millerrh View Post
Mine came back as well although different - before it was like a jackhammer banging metal together and very loud. Now it just sounds like a motor actuating over and over and over. My plan is to have them look again next time I'm in there.
I'm going in tomorrow, the person I talked to said if they can replicate it maybe they'll be able to cover it since it was documented that I came in for it while I had my warranty... I highly doubt that will actually happen, but it's worth a shot.
Can't you take a video and show them as well? I would hope that would be enough. The first time I went it was actually bad enough to have tripped the CEL and they had a log of the issue. No CEL this time though.
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      09-17-2019, 09:47 AM   #141
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Can't you take a video and show them as well? I would hope that would be enough. The first time I went it was actually bad enough to have tripped the CEL and they had a log of the issue. No CEL this time though.
When I went in the first time I showed them a video I found because I couldn't replicate it at the time any more. In the end they didn't replace it, just updated the software. But what's funny is my friend who went in to a different dealer showed them the same video as me and showed them my TSARA case # and BMW told them to replace his (even though they also couldn't replicate the sound in person).

I'll definitely show them my new video from yesterday, and documentation from my friend's dealer visit where they literally reference my case #.
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      09-17-2019, 09:53 AM   #142
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Quote:
Originally Posted by jpsimon View Post
When I went in the first time I showed them a video I found because I couldn't replicate it at the time any more. In the end they didn't replace it, just updated the software. But what's funny is my friend who went in to a different dealer showed them the same video as me and showed them my TSARA case # and BMW told them to replace his (even though they also couldn't replicate the sound in person).

I'll definitely show them my new video from yesterday, and documentation from my friend's dealer visit where they literally reference my case #.
Yeah, if you can have a video you took yourself it seems like would be much more convincing to have them replace it.
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      09-20-2019, 09:44 AM   #143
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Just got a call from the dealer. They reopened my case, yadda yadda yadda.. Now they're going to replace the parts at no cost to me even though my warranty has expired.
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      09-20-2019, 09:56 AM   #144
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Congrats. Glad to hear they’re going to take care of you!
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      09-20-2019, 10:39 AM   #145
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Quote:
Originally Posted by jpsimon View Post
Just got a call from the dealer. They reopened my case, yadda yadda yadda.. Now they're going to replace the parts at no cost to me even though my warranty has expired.
Great news! Glad it worked out and they took care of you!
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      09-20-2019, 11:18 AM   #146
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Nice!
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      10-07-2019, 09:42 PM   #147
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Any updates here? The noise came back tonight.

Anyone have the VTT motor replaced and still experiencing this issue?
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      10-07-2019, 10:10 PM   #148
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Originally Posted by hellokitty View Post
Any updates here? The noise came back tonight.

Anyone have the VTT motor replaced and still experiencing this issue?
Yes, I have. The first time I had it, the noise was a lot worse though - like a jackhammer inside my engine compartment and it triggered a CEL. This time, it just sounds like a solenoid firing over and over again. And no CEL. I'm going to mention it when I go in for my next service and have them look at it.
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