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      02-13-2020, 11:52 PM   #23
AJS1000RR
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Update: I contacted BMW customer service, and they are contacting Crevier BMW to ask them to investigate this issue in more detail.
Update 2: I'm very happy to report that my clutch was approved for replacement! BMW NA had a field service engineer stop by the dealership (Crevier BMW) to inspect the clutch issue. I printed out this thread along with a short description of the issue to assist the gentleman with the diagnosis.

I can't wait to drive the car again! That clutch chatter/shudder had really taken away from the driving experience.
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      02-14-2020, 06:17 AM   #24
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Originally Posted by AJS1000RR View Post
Update 2: I'm very happy to report that my clutch was approved for replacement! BMW NA had a field service engineer stop by the dealership (Crevier BMW) to inspect the clutch issue. I printed out this thread along with a short description of the issue to assist the gentleman with the diagnosis.

I can't wait to drive the car again! That clutch chatter/shudder had really taken away from the driving experience.
Awesome news! Great result.

I have not had luck yet. I took mine to my dealer and we could not reproduce the issue, so it was jut documented as "drivetrain normal." Was there a way you found to reliably reproduce it? To be honest in the winter I haven't noticed it as much. I wonder if the summer heat is needed to expose the issue.
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      02-14-2020, 03:49 PM   #25
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Awesome news! Great result.

I have not had luck yet. I took mine to my dealer and we could not reproduce the issue, so it was jut documented as "drivetrain normal." Was there a way you found to reliably reproduce it? To be honest in the winter I haven't noticed it as much. I wonder if the summer heat is needed to expose the issue.
Thanks Belser! I'm glad BMW came through on this one.

I'm sorry to hear that. I know what you mean about temps affecting the issue. On cold mornings, the issue doesn't come up until I've done about 30 mins of city driving. But on warm SoCal days, the issue happens after just 10 mins of driving.

Here's what did:

1. Contacted BMW customer service, and they suggested a regional service engineer can come by the dealership to test the car.

2. I wrote up a 1-pager for the service engineer, and I mentioned that the powertrain needs to be fully heat soaked for the issue to occur. Also mentioned that the extra shaking and vibrations are potentially putting extra stress on my engine mounts, transmission mounts, exhaust system, etc.

3. In that 1-pager, I also included a chart of the 2016 vs 2017 free maintenance programs, showing that the clutch is covered as a wear item in the 2016 free maintenance program. My argument was that since my car is a 2016, and the clutch is covered as a wear item, it should be replaced. I wasn't asking for a warranty replacement, but replacement of a wear item that's covered by the 2016 free service program.

4. I also printed out this thread, and highlighted the areas where we all are describing a similar issue, and under similar usage case (close to 30,000 miles, daily driven, or seeing city stop and go driving).
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      02-15-2020, 09:44 AM   #26
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Thanks for the advice, AJS1000RR .

When you say to contact BMW customer service, will you share what contact you used? Was it a phone number or email?

My car is a 2017 so I don't think my clutch is covered, however the previous owner did buy the 100K pre-paid maintenance program which transferred to me, so maybe it is covered under that??

I think I will wait until Spring/Summer when I can readily reproduce to dig into this further.
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      02-15-2020, 10:56 PM   #27
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Thanks for the advice, AJS1000RR .

When you say to contact BMW customer service, will you share what contact you used? Was it a phone number or email?

My car is a 2017 so I don't think my clutch is covered, however the previous owner did buy the 100K pre-paid maintenance program which transferred to me, so maybe it is covered under that??

I think I will wait until Spring/Summer when I can readily reproduce to dig into this further.
I initially sent an e-mail to BMW customer relations (CustomerRelations@bmwusa.com) and explained the clutch issue. I mentioned that the dealer hasn't been able to reproduce the issue. they called me back and suggested a field service engineer.

Reach out to BMW and see what your options might be. Hopefully they can check your extended service contract and see what's covered. If you also have the original (or extended) warranty, you could try to get it replaced under warranty.
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