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      12-31-2022, 02:49 PM   #45
Bimmer.Plug
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Quote:
Originally Posted by ValleyBall1 View Post
Hands down: absolutely the worst customer service there is!!
Hello Valley,

Can you please tell us the issue so that we can take care of that and help you out?
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      01-19-2023, 12:23 AM   #46
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I am dealing with them with some issues with my M Performance Stainless Steel Pedals that I purchased from them. They sent me a return label and will let you guys know how it goes. They offered me store credit so letís see how this goes.
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      01-19-2023, 01:25 AM   #47
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Quote:
Originally Posted by ucrhamann330ci View Post
I am dealing with them with some issues with my M Performance Stainless Steel Pedals that I purchased from them. They sent me a return label and will let you guys know how it goes. They offered me store credit so letís see how this goes.
The pedals fuckkng suck. My biggest regret of a purchase
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      01-20-2023, 01:20 PM   #48
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Hello Valley,

Sorry about your experience.

We would like to take care of the situation for you.

Can you please send us an email to our support email today so that we can handle it?

Please write the name ValleyBall1 in the email.

Anthony
Bimmer Plug Customer Experience Team
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      01-20-2023, 01:24 PM   #49
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Hello Ucrhamann,

We are really like to help you in your situation.

We will send you the store credit when we get the return and you can use that to purchase the new products from our website.

We are happy to deal with you and it would be smooth for you.

Anthony
Bimmer Plug Customer Experience Team
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      01-20-2023, 01:27 PM   #50
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Hello Hxngs,

We are really sorry about your experience.

We would love to help you out.

Can you please tell us about the issue?

Is it the fitment issue?

We note on our website about the Fitment: If you have an M car / DCT dual-clutch transmission, please select the Manual option for correct sizing!

So if the issue is with that we would love to make an exchange with it.

Can you please email to our customer support team?

Anthony
Bimmer Plug Customer Experience Team
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      01-31-2023, 06:37 PM   #51
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Yes, i am still dealing with my refund or credit with them. They gave me a credit code and it doesnt even work when i checked-out. Still have not heard back from them, i might have to call my credit card compnay on this.
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      02-01-2023, 06:08 PM   #52
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Nothing yet. I will Have to do a chargeback since I have not heard back from them. I wish my experience was better.
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      02-05-2023, 12:51 PM   #53
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Dear Customer,

We would like to help you with your concern as soon as possible. To assist you better, could you please provide us with your order number?

This will allow us to quickly locate your account and check the status of your issue.

We kindly remind you that the store credit we provide for any returns or replacements can only be used with the email you provided at the time of purchase. If you would like to use a different email, please contact our support team and they will be happy to change the email for you.

Thank you for your cooperation.

Anthony
Bimmer Plug Customer Experience Team
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      02-08-2023, 10:09 AM   #54
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Quote:
Originally Posted by 2sporty View Post
It doesn't matter if it's vland or not, my friend. As mentioned earlier, everything is from Aliexpress. If you want Aliexpress parts, go to Aliexpress yourself and buy them for much cheaper. Sometimes they fit okay, sometimes they don't. Sometimes they don't turn yellow after being in the sun for a few months, sometimes, they last long. This is not like Kies motorsports where they work directly with manufacturers to make some parts and have an entire team dedicated to this business. I have met the owner in person, and it is literally a kid in his 20s running the whole thing from his bedroom. I find it funny that he states "I'll have customer support contact you" when you can imagine it's just him putting on a stick-on moustache to talk to you.
lmfao bro you drinking kies motorsports kool-aid....they buying str8 from china and doing the same thing as bimmerplug, they also do repairs *mechanics) so more knowledgeable and probably looser on returns as they have other forms on business.

yall need to critcally think....everything is made in china and cheaply. so there is only a handfull of factories that makes all the tvs, fridges, speakers, car lights, in their own categories for different suppliers, to keep costs low.
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      02-08-2023, 10:10 AM   #55
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bimmerplug should be banned for sure
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      02-22-2023, 07:28 PM   #56
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Quote:
Originally Posted by Hxngs View Post
The pedals fuckkng suck. My biggest regret of a purchase
I wish I had found this earlier. I'm currently trying to do a return. We'll see how this goes...
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      03-08-2023, 01:48 AM   #57
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Dear Customer,

We would like to help you with your concern as soon as possible. To assist you better, could you please provide us with your order number?

Can you please inform your order number?

Thank you for your cooperation.

Anthony
Bimmer Plug Customer Experience Team
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      03-08-2023, 08:19 AM   #58
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Bimmer plug is literally the worst company Iíve ever dealt with. No need to say much more, just donít by anything from them EVER! Fair warning
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      03-10-2023, 08:23 PM   #59
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Quote:
Originally Posted by G35POPPEDMYCHERRY View Post
lmfao bro you drinking kies motorsports kool-aid....they buying str8 from china and doing the same thing as bimmerplug, they also do repairs *mechanics) so more knowledgeable and probably looser on returns as they have other forms on business.

yall need to critcally think....everything is made in china and cheaply. so there is only a handfull of factories that makes all the tvs, fridges, speakers, car lights, in their own categories for different suppliers, to keep costs low.
You are obviously right that Kies sources a lot of parts from China, but not everything made in China is cheap and low quality, in fact, China has become the go to source in high precision, high quality manufacturing for many things these days, of course with the iPhone as a prime example. There is a difference between what Kies and Bimmerplug sources from China. I am sure you know that there is also a big difference in customer service and returns.
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      03-11-2023, 06:50 AM   #60
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Quote:
Originally Posted by 2sporty View Post
You are obviously right that Kies sources a lot of parts from China, but not everything made in China is cheap and low quality, in fact, China has become the go to source in high precision, high quality manufacturing for many things these days, of course with the iPhone as a prime example. There is a difference between what Kies and Bimmerplug sources from China. I am sure you know that there is also a big difference in customer service and returns.
Yup agreed, Iím just saying buy directly from the source when all these guys drop shipping.

No hate on KIES, guys Post amazing DIY and and are probably a great shop. They deserve profits
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      03-11-2023, 04:07 PM   #61
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Bimmer Plug has plastic quality and worst customer service

I ordered the m 50 anniversary emblems, and Bimmer Plug sent me the wrong item. I had to show them a picture to prove to them that they had sent the wrong item. I then told them I wanted a refund and their website says that they will issue a refund if THEY HAVE MADE A MISTAKE! Well guess what? They ignored my request for a refund for THEIR MISTAKE, and sent me the item anyway. I did not want the item because the wrong ones that they sent were plastic junk like would go on a "kiddie car"!!! I have initiated a dispute on the charge because they are IMPOSSIBLE to work with. I will order the emblems from BMW accessories so that it will not be PLASTIC! Please please believe what I tell you and don't order from this company. They are nothing but a HASSLE!!!
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      03-11-2023, 06:11 PM   #62
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It seems like a lot of people in this thread need to discover this thing called the "credit card chargeback".
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      03-14-2023, 10:22 PM   #63
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Quote:
Originally Posted by 2sporty View Post
It seems like a lot of people in this thread need to discover this thing called the "credit card chargeback".
I'm working through that with my cc now. They're actually asking for more documentation than when I last used the service a couple years ago. Hopefully they'll be able to get things sorted.
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