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      11-06-2019, 04:46 PM   #1
taxman73
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Frozen Paint Factory Defect - VIDEO

Hi Everyone,

Recently took delivery of a new Frozen Blue F80 M3 CS. I noticed some issues with the paint that ended up being a defect from the factory. BMW was super helpful in fixing the paint issues. Here is a video of the frozen paint defect + repair.

Be sure to share this vid with anyone you know who has Frozen Paint in case they find the same issues I had with my car.

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      11-06-2019, 04:50 PM   #2
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Whoops - meant to post this in the General BMW section as it would probably be more useful to any model w/ Frozen Paint. If a moderator could please move that would be appreciated
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      11-06-2019, 05:59 PM   #3
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Props to BMW NA. That's awesome dude.
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      11-06-2019, 07:08 PM   #4
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Wow thats a lot of work to correct that. And its awesome they sent you over 2k of carbon fiber goodies for the few months you were without the car. Did they cover any payments during that time period?
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      11-06-2019, 07:57 PM   #5
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Love the eames chair!
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      11-06-2019, 09:04 PM   #6
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Lucky guy, on both fronts..

I honestly thought they were going to tell to go kick rocks, happy to see they came through..
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      11-06-2019, 09:26 PM   #7
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Beautiful car! eager to see how a frozen respray comes out, probably not more eager than you though haha.
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      11-06-2019, 09:35 PM   #8
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Hopefully it's a lease.
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      11-06-2019, 09:46 PM   #9
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Wow that’s great..
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      11-06-2019, 09:54 PM   #10
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I would push it right back into the truck and send it back.
Keep your cf parts and send me a new car or return the money.
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      11-07-2019, 01:00 AM   #11
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Quote:
Originally Posted by taxman73 View Post
Hi Everyone,

Recently took delivery of a new Frozen Blue F80 M3 CS. I noticed some issues with the paint that ended up being a defect from the factory. BMW was super helpful in fixing the paint issues. Here is a video of the frozen paint defect + repair.

Be sure to share this vid with anyone you know who has Frozen Paint in case they find the same issues I had with my car.
They bought you off for $2k of parts when the value of the car cratered with that CarFax report.


Quote:
Originally Posted by LOW4LYF View Post
I would push it right back into the truck and send it back.
Keep your cf parts and send me a new car or return the money.
A new Frozen Blue M3 CS..... :LOL:

Sure, we'll start production back up just for you.
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      11-07-2019, 06:35 AM   #12
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Quote:
Originally Posted by IK6SPEED View Post
They bought you off for $2k of parts when the value of the car cratered with that CarFax report.
Yeah one hell of a deal... for BMW.
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      11-07-2019, 08:09 AM   #13
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Originally Posted by MJBO View Post
Yeah one hell of a deal... for BMW.
They pretty much paid your car note with parts for the two months you didn't have your car. Those parts probably cost them 600. Smart on their end.


glad it worked out for you.


BMW dealers in NY are not that nice lol
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      11-07-2019, 08:15 AM   #14
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Quote:
Originally Posted by Poochie View Post
Lucky guy, on both fronts..

I honestly thought they were going to tell to go kick rocks, happy to see they came through..
Chances are, he would have been treated like dirt if this had happened 15 years ago. With today's social media outlets like YouTube people have a voice and can really damage large companies reputation, and rightfully so. I remember Nick Murray had problems with his brand new Porsche which were way way worse than this guy. Porsche was giving him run around for months until they finally agreed to take the car back.
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      11-07-2019, 01:25 PM   #15
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I have something similar on my BSM I think
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      11-07-2019, 01:37 PM   #16
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Millennials love unboxing videos btw😂🤣😂
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      11-07-2019, 01:43 PM   #17
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Quote:
Originally Posted by IK6SPEED View Post
They bought you off for $2k of parts when the value of the car cratered with that CarFax report.



A new Frozen Blue M3 CS..... :LOL:

Sure, we'll start production back up just for you.

Well, than keep it or give me an upgrade. There is always a way to keep the customer satisfied.
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      11-08-2019, 10:22 AM   #18
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To answer some of your questions:

Yup, itís one of those crazy reduced M3 CS lease deals so Iím not worried about the resale/carfax per the paint work. It looks good as new so Iím happy. Iím just busy having a blast using this as my daily driver. I wonder if this would even show up in the carfax? If anyone has a carfax account let me know and we could check

I told them either take the car back and give me a great deal on a new X5 or fix the issue + compensation for the time Iíve been without the vehicle. They opted for the second option of fix + compensation. The compensation worked out to be either one month worth of car payments or $2K in M parts. I chose the M parts and sent them my wishlist.
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      11-08-2019, 10:24 AM   #19
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Quote:
Originally Posted by jpy1980 View Post
Love the eames chair!
Good eye and thanks! I love it too
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      11-08-2019, 10:30 AM   #20
taxman73
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Quote:
Originally Posted by Poochie View Post
Lucky guy, on both fronts..

I honestly thought they were going to tell to go kick rocks, happy to see they came through..
What all my friends thought theyíd say too. So yeah bmw stood by the customer on this one so I was very pleased. With this being my third bmw from the same dealer Iím happy they made things happen w/ BMW NA.
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      11-09-2019, 10:57 AM   #21
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Cool to see the clean white underbody paint.

Curious if it did hit Carfax, maybe post the vin and let someone run it.

Have BMW swap out your tires for Cup2s
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      11-12-2019, 09:49 AM   #22
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Quote:
Originally Posted by LOW4LYF View Post
Well, than keep it or give me an upgrade. There is always a way to keep the customer satisfied.
Not sure if you've ever worked in customer service before
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