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      05-14-2016, 11:02 PM   #1
Sir Loin
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Seattle BMW Service Adviser Recommendation

My car is due for 20K mile service. I want to take it to Seattle BMW this time. Any recommendation for a service adviser at Seattle BMW? Has anyone asked for HUD software update at Seattle BMW? Thanks.
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      05-15-2016, 07:45 AM   #2
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Not asked for HUD software update (what's that about?) But Seattle is very much the way to go IMHO. Work with Alex Long.
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      05-15-2016, 01:22 PM   #3
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Thanks F83. I will see if I can get Alex Long. My M3 is one of the first ones (got it August 2014). The old HUD has a grey color RPM display. I read that the new software update changes it to blue, so it is move visible. I want to get it updated while the car there for the 20K-mile service.
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      05-16-2016, 01:14 AM   #4
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I work with Alex Long as well, great guy
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      05-16-2016, 09:55 AM   #5
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I am working with Karl Peterson and he has been awesome. I recently had my gauge cluster go freaky on me (randomly rebooting) and I am hoping to get it in for a software update soon.
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      05-16-2016, 05:05 PM   #6
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The two best SA at Seattle is either Karl Peterson and Joel Elkins. They are honestly the best SA's I've worked with.
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      05-17-2016, 12:52 AM   #7
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+1 on Joel Elkins, he always goes above and beyond for me!
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      05-17-2016, 01:10 AM   #8
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Alex or Karl both good, both know our cars
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      05-17-2016, 06:45 AM   #9
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Good to get additional names in case Alex is busy or out. Good thread.
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I blame Lups because of reasons.
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      05-21-2016, 10:32 PM   #10
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I asked for Alex Long, but I ended up with Trevor. I asked to have my M3's software updated to get the new HUD colors, and Trevor said they can't do it or would have to charge me 2 hours of labor. After I said I know people have done this and gave him the version number, he still said no, so I stood up and said I will take my car somewhere else. He didn't want me to leave and went back to ask the foreman one more them. The foreman came out and told me that I can't change to the RPM color in i-Dirve. I told him the software version number that has the updated color and he said, oh, we can do that, free of charge. LOL.

8 hours later, I got my car back with the new HUD , and I lost all the previously coded settings. I knew that would happen. I would rather have the new usable HUD than the coded settings.
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      11-30-2018, 06:54 PM   #11
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Quote:
Originally Posted by literbikes View Post
Alex or Karl both good, both know our cars
Do you happen to have any of their emails ?
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      12-02-2018, 03:34 PM   #12
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Originally Posted by pikcachu View Post
Do you happen to have any of their emails ?
I think Alex is along@lithia.com

But if you call BMW Seattle ask for him and get his voicemail, he gives it there on the VM message.
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I blame Lups because of reasons.
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      06-20-2019, 08:08 PM   #13
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Thanks to recommendations on here I used Alex Long @ the Seattle dealership and am pretty happy. +Would recommend and plan to keep him as my service guy if I'm doing anything dealership related.
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      06-21-2019, 03:36 PM   #14
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I used Alex Long for the break in service on my M2C. This was last week. Everything went really well. No complaints here.
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      06-21-2019, 04:16 PM   #15
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So far I never had any issues with BMW Seattle service team. For M Cars, I usually email Alex for any questions and responds very well.
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      06-21-2019, 04:17 PM   #16
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Quote:
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I used Alex Long for the break in service on my M2C. This was last week. Everything went really well. No complaints here.
Congrat on your new car!!
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      06-21-2019, 05:22 PM   #17
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Congrat on your new car!!
Thank you. Getting Scrape Armor put in as we speak (i'm prototyping it for them since this is so new lol). I'll give y'all a review when it's on.
Also, getting the 788M wheels powder coated gloss black. I'll have the car on Monday.
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