Went in for service and they damaged my lip

Arick · 12-09-2018, 09:46 AM

Went to the dealership for some simple service items yesterday and returned to find this (completely cracked):

Luckily, the dealership has agreed to order a brand new lip without argument and took full responsibility. None of the techs admitted to the damage (shocker), but i'm wondering what the heck happened. Thoughts? Maybe tried to drive it onto a lift and didn't realize how low it was?

PshhhhhMW · 12-09-2018, 10:18 AM

Quote:

Originally Posted by Arick

Went to the dealership for some simple service items yesterday and returned to find this (completely cracked):

Luckily, the dealership has agreed to order a brand new lip without argument and took full responsibility. None of the techs admitted to the damage (shocker), but i'm wondering what the heck happened. Thoughts? Maybe tried to drive it onto a lift and didn't realize how low it was?

The question now is, are they going to give you the authentic or replica?

Jockey · 12-09-2018, 11:14 AM

At least they agreed to replace it without a fight

elinstylez · 12-09-2018, 12:17 PM

Good thing you spotted it right away. I'm getting more paranoid now whenever I take my car anywhere and take pictures just in case...

Darth One · 12-09-2018, 04:07 PM

Any chance they end up giving you an OEM CS lip?

I had a previous car that i was planning to sell, so i took it to CarMax. They did the exact same thing to my CF lip, but worse - the lip was split in two and one piece came off the car. You break it, you buy it (the whole car)!!

Evren · 12-09-2018, 04:14 PM

No problem if they change with the new one

joegie · 12-09-2018, 05:08 PM

my buddy took his m3 and had similar damage but on both sides on the lip, i believe he said they ran it over the arms for the lifts but his car was too low lol.

Arick · 12-09-2018, 07:30 PM

Quote:

Originally Posted by joegie

my buddy took his m3 and had similar damage but on both sides on the lip, i believe he said they ran it over the arms for the lifts but his car was too low lol.

I was thinking that exact scenario happened with mine

stein_325i · 12-09-2018, 07:53 PM

You're pretty lucky that they're replacing your lip that easy.

Tommy L Garage · 12-09-2018, 08:10 PM

Same happened to me
The dealer valet parked too close to the curb
I had it all on my dash cam.
Showed him the footage.
Dealer paid for everything.

FAKE__NEWS · 12-10-2018, 05:56 AM

Quote:

Originally Posted by Darth One

Any chance they end up giving you an OEM CS lip?

I had a previous car that i was planning to sell, so i took it to CarMax. They did the exact same thing to my CF lip, but worse - the lip was split in two and one piece came off the car. You break it, you buy it (the whole car)!!

CarMax literally just did that to mine. I had the lip on the car for about 14 hours. My M850 is on it's way so I figured I would go get the F80 appraised...that hurt.

Arick · 12-10-2018, 07:13 AM

Quote:

Originally Posted by FAKE__NEWS

CarMax literally just did that to mine. I had the lip on the car for about 14 hours. My M850 is on it's way so I figured I would go get the F80 appraised...that hurt.

Awful

. Are they replacing it?

cotmfk · 12-10-2018, 07:43 AM

So frustrating! You are definitely lucky they are replacing it for you, but why can't people be more careful with others' things?

Fender150 · 12-10-2018, 08:08 AM

Yes the post service walk around 👌🏻

Darth One · 12-10-2018, 08:11 AM

Quote:

Originally Posted by FAKE__NEWS

Quote:

Originally Posted by Darth One

Any chance they end up giving you an OEM CS lip?

I had a previous car that i was planning to sell, so i took it to CarMax. They did the exact same thing to my CF lip, but worse - the lip was split in two and one piece came off the car. You break it, you buy it (the whole car)!!

CarMax literally just did that to mine. I had the lip on the car for about 14 hours. My M850 is on it's way so I figured I would go get the F80 appraised...that hurt.

Why am i not surprised that this also happened to someone else??

The shitty part of this whole thing was that at first, they told me they were going to order a replacement...well that was going to totally fuck up my timeline to sell the car. Luckily their buy quote was a couple of hundred dollars apart from any other offer so i just accepted theirs and made it their problem. You may not be that lucky, but i hope you are.

Arick · 12-10-2018, 08:57 AM

Quote:

Originally Posted by cotmfk

So frustrating! You are definitely lucky they are replacing it for you, but why can't people be more careful with others' things?

I'm with you. It's sad. I can only be thankful that I have an honest service adviser. Makes me hopeful there are still some people that care out there.

Quote:

Originally Posted by Fender150

Yes the post service walk around 👌🏻

There is always some value to being diligent!

cotmfk · 12-10-2018, 09:58 AM

Quote:

Originally Posted by Fender150

Yes the post service walk around 👌🏻

Agree, post service walk around is still important. It's still frustrating if they do damage the car in some way, especially if it involves paint work to the car. Sure they may fix it, but it will never be the same after some incidents.

HomoPirate · 12-10-2018, 02:24 PM

This happens all the time.

What I always do is take bunch of pictures when the car sitting on service pit

and pray for the rest.

Some may thinks your SA will mark down any dmgs on paperwork so you have evidence.

However, I have seen shady body shop damaged customer car and secretly altered the paperwork when customer report to them.

Now you fxxk up. They won't admit anything.

bmrwrld · 12-10-2018, 05:58 PM

Good dealership.

doug_999 · 12-11-2018, 06:41 AM

Guys, those lips are fugly, you should be thanking the dealer.

Ps, Discount Tire would not even put my car up on a lift because it was too low (and I don't have the unibrow on my car). They used jacks.

M3Meh · 12-11-2018, 03:13 PM

Is it a good idea to leave your dash cam fixed in the car when leaving it for a service? I tend to take mine out (both rear and front), don't want to feel like I'm purposely monitoring them. But because of the front lip I'm thinking i should leave the dash cam in the car running.

Arick · 12-11-2018, 08:17 PM

Quote:

Originally Posted by M3Meh

Is it a good idea to leave your dash cam fixed in the car when leaving it for a service? I tend to take mine out (both rear and front), don't want to feel like I'm purposely monitoring them. But because of the front lip I'm thinking i should leave the dash cam in the car running.

After this experience....I'd say to keep it running

12-09-2018, 09:46 AM	#1
Arick First Lieutenant 94 Rep 303 Posts Drives: Porsche GT3, BMW X6M, Tesla M3 Join Date: Jan 2014 Location: Austin, TX iTrader: (3)	Went in for service and they damaged my lip Went to the dealership for some simple service items yesterday and returned to find this (completely cracked): Luckily, the dealership has agreed to order a brand new lip without argument and took full responsibility. None of the techs admitted to the damage (shocker), but i'm wondering what the heck happened. Thoughts? Maybe tried to drive it onto a lift and didn't realize how low it was?
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12-09-2018, 11:14 AM	#3
Jockey Brigadier General 3445 Rep 4,981 Posts Drives: 992 C4S Join Date: Mar 2008 Location: Park City, UT iTrader: (1)	At least they agreed to replace it without a fight
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12-09-2018, 12:17 PM	#4
elinstylez Captain 269 Rep 607 Posts Drives: 2011 e92 M3 Join Date: Feb 2012 Location: SoCal iTrader: (2)	Good thing you spotted it right away. I'm getting more paranoid now whenever I take my car anywhere and take pictures just in case...
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12-09-2018, 04:07 PM	#5
Darth One drunk poster 6613 Rep 3,649 Posts Drives: M4 GTS \| E46 M3 Join Date: Jul 2008 Location: FL iTrader: (0)	Any chance they end up giving you an OEM CS lip? I had a previous car that i was planning to sell, so i took it to CarMax. They did the exact same thing to my CF lip, but worse - the lip was split in two and one piece came off the car. You break it, you buy it (the whole car)!!
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12-09-2018, 04:14 PM	#6
Evren Second Lieutenant 86 Rep 281 Posts Drives: F82 M4 Coupe Join Date: Apr 2017 Location: TURKEY iTrader: (0)	No problem if they change with the new one
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12-09-2018, 05:08 PM	#7
joegie Second Lieutenant 110 Rep 253 Posts Drives: 2018 F80 ZCP 6MT Join Date: May 2018 Location: North San Diego iTrader: (1)	my buddy took his m3 and had similar damage but on both sides on the lip, i believe he said they ran it over the arms for the lifts but his car was too low lol.
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12-09-2018, 07:53 PM	#9
stein_325i Ring Leader of G8X Haters 25064 Rep 8,761 Posts Drives: A Car Join Date: Dec 2017 Location: All-Around iTrader: (0)	You're pretty lucky that they're replacing your lip that easy. __________________ Current Garage: 2022 Mercedes-Benz S 580 / 2023 Genesis GV70 2.5T / 2007 Mercedes-Benz E 350 / 1999 Mazda MX-5 Miata Retired: '95 E36 325i 5MT / '04 E46 330i 6MT / '05 E83 X3 3.0i / '11 E90 335xi / '17 G30 540i / '19 F87 M2C 6MT / '19 MB CLS 53 / '20 MB GLC 300
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12-09-2018, 08:10 PM	#10
Tommy L Garage Colonel 2514 Rep 2,079 Posts Drives: 2017 YMB M3 6MT CP EP VP Join Date: Dec 2008 Location: Woodbridge, NJ iTrader: (2)	Same happened to me The dealer valet parked too close to the curb I had it all on my dash cam. Showed him the footage. Dealer paid for everything.
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12-10-2018, 07:43 AM	#13
cotmfk Major General 2038 Rep 6,103 Posts Drives: M3 Join Date: Mar 2009 Location: Somewhere between DC and FL iTrader: (12)	So frustrating! You are definitely lucky they are replacing it for you, but why can't people be more careful with others' things? __________________ When you say impact instead of affect/effect, you are communicating that you don't understand the difference between the two words, and are too lazy to learn.
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12-10-2018, 08:08 AM	#14
Fender150 Lieutenant 354 Rep 464 Posts Drives: F82 M4 Join Date: Apr 2015 Location: PA iTrader: (0)	Yes the post service walk around 👌🏻
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12-10-2018, 02:24 PM	#18
HomoPirate First Lieutenant 84 Rep 331 Posts Drives: Always BMW Join Date: Jun 2016 Location: San Diego iTrader: (3)	This happens all the time. What I always do is take bunch of pictures when the car sitting on service pit and pray for the rest. Some may thinks your SA will mark down any dmgs on paperwork so you have evidence. However, I have seen shady body shop damaged customer car and secretly altered the paperwork when customer report to them. Now you fxxk up. They won't admit anything. __________________ Past: E82 135i Crimson Red \| MPE \| MHD Stage1+ \| Dinan Camber Plate \| LCI Blackline \| Bavsound stage 1 \| KW Coilover V2 \| Past: E93 M3 Vert Alpine White \| Remus Sport Exhaust \| Past: F82 Yas Marina Blue Civic M4\| MPE V2 \| DP \| BM3 \| Apex FL-5 \| MP Part(s) \| Current: F87 M2 Competition Long Beach Blue \| Completely Stock \|
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12-10-2018, 05:58 PM	#19
bmrwrld Lieutenant 158 Rep 490 Posts Drives: BMW Join Date: Dec 2010 Location: So Cal iTrader: (0)	Good dealership.
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12-11-2018, 06:41 AM	#20
doug_999 Brigadier General 2542 Rep 3,968 Posts Drives: 2011 1M/2021 992/2023 X3 Join Date: Mar 2008 Location: Chicago, IL iTrader: (0)	Guys, those lips are fugly, you should be thanking the dealer. Ps, Discount Tire would not even put my car up on a lift because it was too low (and I don't have the unibrow on my car). They used jacks. __________________ 2011 1M, Black loaded sans sat radio 2021 911 C4S Gentian Blue, manual 2023 X3 M40i - loaded sans Park Assist
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12-11-2018, 03:13 PM	#21
M3Meh Private 15 Rep 58 Posts Drives: Bmw m3 f80 Join Date: Mar 2018 Location: London UK iTrader: (0)	Is it a good idea to leave your dash cam fixed in the car when leaving it for a service? I tend to take mine out (both rear and front), don't want to feel like I'm purposely monitoring them. But because of the front lip I'm thinking i should leave the dash cam in the car running.
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