12-31-2016, 09:07 AM | #1 |
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Burger Tuning
I'll try to keep this simple and straight to the point, but given how poor my experience with Burger was I'm compelled to write some kind of review.
So I ordered a set of their exhaust tips from them back in mid November, expecting to get them the week before, or at the very least the week of Thanksgiving. Three days go by and I notice that the shipment had been created (probably automated) but that the package had never been given to the carrier. So at this point I reach out to Burger for the first time to inquire about the status of the order. As some of you may know now they were on backorder for quite awhile, but it seemed as though they never had any intention of actually informing me of this. Good thing I reached out I guess, only it doesn't seem to me that the customer should have to if there is a known backorder. It took another day or so to determine that they wouldn't actually be available for about 45 days, at which point I was given the option of cancelling the order. By this point I'm thinking these guys are kind of a bunch of clowns so the decision to cancel the order was an easy one. Never received any confirmation that the order was actually cancelled and after about a week I still didn't have a refund, so once again, I reach back out to Burger. In essence what I was told was that oops, the order was never actually cancelled and that "I'll cancel it for real this time." That's the best you can do? Alrighty then. Several more days go by and still no refund, so..... You guessed it, I reach back out to Burger, and at this point I am CONVINCED that they are in fact a bunch of clowns. Never did get any kind of a response. Nothing. Not one word. And definitely no refund. As of today it's been about a month and a half and I still don't have my $199 back, at least not from them. Fortunately, these days the consumer still has some form of recourse. Instead, I had to call my credit card company, dispute the charge, and have them give me my money back. In spite of the otherwise good reputation they seem to have around here, if someone asked me my thoughts on Burger Tuning these are the words that would come to mind: - Disorganized - Poor communication - Jokers (not in a humorous way) - Unprofessional - Shady - Thieves |
01-02-2017, 12:25 AM | #2 |
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every once in a while, someone drops the ball. Looks like they did. They have been in the industry for years. reach out to them on n54tech.com
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01-02-2017, 09:35 AM | #3 |
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01-17-2017, 04:58 PM | #4 |
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I am so sorry for your experience, beign that said...I've been a client of them since 2009 to present when I got my 135i and now my M4 they have gone above and beyond to help me in every way.All my shipments were dead on track and back in the day when Terry was more involved he will answer my emails so quickly that I couldn't believe it... I secretly called him Terry the machine So as the guys are stating here, it must have been a flux. Everyone commits errors...
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01-17-2017, 09:32 PM | #6 |
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I get it, guys, they have a good reputation. I knew that before ordering from them which is the reason I ordered directly from them as opposed to a third party and didn't really give it a second thought.
How it is that they not only managed to botch the initial order, which one could chalk up to being an aberration, but then after repeated back and forth communication refused to give me a refund will remain a mystery I guess. |
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01-20-2017, 07:12 AM | #7 |
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Yeah. Agree with reaching out on N54Tuning. I ordered a Can Flap module from them, and other than it being delayed a couple of weeks, there were no issues with the order. N54 did reach out to me to advise the item was on backorder.
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03-17-2018, 01:53 PM | #11 |
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Sorry to hear about your experience with Burger, but in fairness I have to report that my experience was exactly the opposite. I also ordered tips and all aspects of that transaction were without issues. On inspection of the parts, I noted a small cosmetic defect in one of the four tips. I emailed them and included a cell phone picture of the defect. Had an email reply in two hours apologizing for the "problem" and promising to send a replacement part that afternoon. Which they did. I emailed back asking the best way to return the defective part. They told me not to bother, just keep the part. I have to say: that picture was rubbish, it was very difficult to see the defect. I would order from them again without hesitation. None of this, of course, means you didn't have a problem, just means that I think it was an aberration.
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10-21-2019, 07:21 PM | #12 |
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BMS has been pretty great. Both of my orders were handled well. All questions answered promptly and with courtesy!
They helped support me on a product that I did not purchase from them, but needed to connect to my JB4. No qualms there, they simply told me exactly what I needed to do and thanked me for reaching out to them. Last edited by Kev608; 10-31-2019 at 03:25 PM.. |
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10-22-2019, 07:27 PM | #13 |
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I have their tips and the can flap, no issues on either order. But all this burger talk has got me hungry
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