Major issues with ordering XPEL

Tommy L Garage · 07-05-2019, 05:10 PM

I am having major issues with ordering the right headlamp kit from XPEL. I am a DIY guy and want to do it myself.
Twice they sent me an E46 kit, even though I ordered an F80 kit. Their customer service is useless and insists they are sending me the right stuff. Can anyone help please? Does anyone know anyone at xpel who can get it resolved for me? I've got new headlamp and want to install the right product.

Also, I inquired about my 2018 Volvo XC90 and the customer service is asking me questions I already answered. Are they always this bad??

See email trail below and thanks in advance for your help.

Poiseuille · 07-05-2019, 06:06 PM

you might want to give Nick a call, or better yet stop by his shop. he's an authorized XPel dealer/ installer and he can either get these things for you or tell you how to extract better cooperation from CS. you'll find him to be sympathetic to your DYI plan.
he did my car 18 months and I've been completely satisfied. if you decide to contact Nick PM and i'll give you my name.
he drives an F80 btw.

Aaaaaaaaa · 07-05-2019, 06:34 PM

Yea an authorized installer can probably cut out a pair for you using their own machine

smithf80 · 07-05-2019, 08:59 PM

Their customer service sucks, and their film isn't the best. Just order from SunTek if you can.

itrocks4u · 07-06-2019, 03:18 AM

Why are you starting discussion for Volvo when your first matter is not addressed?

Tommy L Garage · 07-06-2019, 05:29 AM

Quote:

Originally Posted by itrocks4u

Why are you starting discussion for Volvo when your first matter is not addressed?

Because why not

gunsmoker · 07-06-2019, 06:37 AM

Same thing happened to me this week.
They said they could send another, but it would be the same cut. I asked for a refund.

tebbnsx · 07-06-2019, 07:20 AM

I ordered the headlight kit less than a year ago and I was sent the right kit but when I also ordered additional PPF in Stealth, I was sent the regular film.

tebbnsx · 07-06-2019, 07:21 AM

Quote:

Originally Posted by gunsmoker

Same thing happened to me this week.
They said they could send another, but it would be the same cut. I asked for a refund.

Who do they have running this place lol

Tommy L Garage · 07-06-2019, 07:22 AM

Thanks everyone for the replies.
I'll just get my money back. This is a terrible way to run business.

Clark_Kent · 07-06-2019, 07:50 AM

Reach out to XPEL on this forum. They should be able to help.

Eric S · 07-07-2019, 09:02 PM

I can cut you suntek kits tomorrow and send it out. Would you like me to do that for you?

jww///95 · 07-11-2019, 12:11 PM

Quote:

Originally Posted by Eric S

I can cut you suntek kits tomorrow and send it out. Would you like me to do that for you?

Any chance you have templates to precut extended rear wheel arch coverage for the f80?

wcw · 07-11-2019, 12:56 PM

Tommy, shoot me a PM please! I work for XPEL Corporate and a fellow F80 owner clued me into this thread. I learned how to change brake pads via your YouTube lol!

wcw · 07-11-2019, 01:04 PM

Quote:

Originally Posted by jww///95

Any chance you have templates to precut extended rear wheel arch coverage for the f80?

Jww, XPEL's part number is P2112DI for the extended coverage for the rear wheel arch. My lead installer has an '18 Twilight Purple F80 as well and we both added that due to the rock chips hitting the film (both cars entirely covered).

jww///95 · 07-11-2019, 03:46 PM

Quote:

Originally Posted by wcw

Quote:

Originally Posted by jww///95

Any chance you have templates to precut extended rear wheel arch coverage for the f80?

Jww, XPEL's part number is P2112DI for the extended coverage for the rear wheel arch. My lead installer has an '18 Twilight Purple F80 as well and we both added that due to the rock chips hitting the film (both cars entirely covered).

Awesome- thank you!

rjd598 · 07-12-2019, 08:17 PM

you guys realize this is many shops in all of auto industry...

Eric S · 07-15-2019, 10:06 AM

Just saw your reply tommy, but yes I can

damageprone · 08-08-2019, 05:59 PM

Yikes, that is some iffy customer service. Those are obviously wrong. I wonder if someone just put the wrong cutouts in the wrong spot and they're just blindly pulling.

coldsteelrain · 08-08-2019, 06:20 PM

They fixed it
I ordered a set and I got the correct one if it helps

Tommy L Garage · 08-08-2019, 08:37 PM

Okay - I should have posted an update some time ago.
I contacted the customer service and a satisfaction specialist contacted me back. They acknowledged that there was a system error and fixed it going forward.

Not only did they refund my money but they also sent me a free kit for my car and my wife’s Volvo.

Overall - I’m glad I brought it up and happy that Xpel stepped up!!

bimmerboyE92 · 08-09-2019, 08:16 PM

They did this to me too! But one call and I got the right one instead.

07-05-2019, 05:10 PM	#1
Tommy L Garage Colonel 2516 Rep 2,079 Posts Drives: 2017 YMB M3 6MT CP EP VP Join Date: Dec 2008 Location: Woodbridge, NJ iTrader: (2)	Major issues with ordering XPEL - can anyone help? I am having major issues with ordering the right headlamp kit from XPEL. I am a DIY guy and want to do it myself. Twice they sent me an E46 kit, even though I ordered an F80 kit. Their customer service is useless and insists they are sending me the right stuff. Can anyone help please? Does anyone know anyone at xpel who can get it resolved for me? I've got new headlamp and want to install the right product. Also, I inquired about my 2018 Volvo XC90 and the customer service is asking me questions I already answered. Are they always this bad?? See email trail below and thanks in advance for your help.
	Appreciate 0 Tweet Quote

07-05-2019, 06:06 PM	#2
Poiseuille Brigadier General 5393 Rep 3,737 Posts Drives: 2016 M4 DCT Tanzanite/Amaro Join Date: Oct 2016 Location: Princeton iTrader: (0) Garage List [0.00] [10.00]	you might want to give Nick a call, or better yet stop by his shop. he's an authorized XPel dealer/ installer and he can either get these things for you or tell you how to extract better cooperation from CS. you'll find him to be sympathetic to your DYI plan. he did my car 18 months and I've been completely satisfied. if you decide to contact Nick PM and i'll give you my name. he drives an F80 btw. Attached Images
	Appreciate 0 Quote

07-05-2019, 06:34 PM	#3
Aaaaaaaaa Banned 7559 Rep 5,056 Posts Drives: The other M3 Join Date: Oct 2014 Location: So Cal iTrader: (0)	Yea an authorized installer can probably cut out a pair for you using their own machine
	Appreciate 0 Quote

07-05-2019, 08:59 PM	#4
smithf80 Major General 2808 Rep 5,316 Posts Drives: G80 M3 6MT Join Date: Mar 2014 Location: Long Island, NY iTrader: (1) Garage List 2022 G20 330i [9.00] 2018 F80 M3 [9.75]	Their customer service sucks, and their film isn't the best. Just order from SunTek if you can. __________________ Scott, Partner Insight Automotive Consulting Click HERE for all discounted BMW New Car Pricing Click HERE for all BMW In Stock Inventory Specials Call/Text: 516-416-5481 Email: scott@insightautoconsulting.com
	Appreciate 0 Quote

07-06-2019, 03:18 AM	#5
itrocks4u Colonel 615 Rep 2,418 Posts Drives: F80, F36, E90 Join Date: Aug 2011 Location: Bay Area iTrader: (3)	Why are you starting discussion for Volvo when your first matter is not addressed?
	Appreciate 0 Quote

07-06-2019, 06:37 AM	#7
gunsmoker Second Lieutenant 282 Rep 275 Posts Drives: 2016 M3 Join Date: Feb 2018 Location: Mansfield, MA iTrader: (1)	Same thing happened to me this week. They said they could send another, but it would be the same cut. I asked for a refund.
	Appreciate 0 Quote

07-06-2019, 07:20 AM	#8
tebbnsx Captain 719 Rep 785 Posts Drives: F80 M3 Join Date: Feb 2008 Location: Central Arkansas iTrader: (2) Garage List 2018 BMW M3 [0.00]	I ordered the headlight kit less than a year ago and I was sent the right kit but when I also ordered additional PPF in Stealth, I was sent the regular film.
	Appreciate 0 Quote

07-06-2019, 07:22 AM	#10
Tommy L Garage Colonel 2516 Rep 2,079 Posts Drives: 2017 YMB M3 6MT CP EP VP Join Date: Dec 2008 Location: Woodbridge, NJ iTrader: (2)	Thanks everyone for the replies. I'll just get my money back. This is a terrible way to run business.
	Appreciate 0 Quote

07-06-2019, 07:50 AM	#11
Clark_Kent Lieutenant Colonel 2228 Rep 1,897 Posts Drives: Retired Join Date: Jul 2014 Location: Atlanta, GA iTrader: (0)	Reach out to XPEL on this forum. They should be able to help.
	Appreciate 0 Quote

07-07-2019, 09:02 PM	#12
Eric S Lieutenant 293 Rep 546 Posts Drives: in pre-order stages Join Date: Mar 2017 Location: orange, ca iTrader: (1)	I can cut you suntek kits tomorrow and send it out. Would you like me to do that for you?
	Appreciate 0 Quote

07-11-2019, 12:56 PM	#14
wcw Second Lieutenant 48 Rep 247 Posts Drives: '17 F80 ZCP full Cohiba Join Date: Jul 2015 Location: SA, TX iTrader: (0)	Tommy, shoot me a PM please! I work for XPEL Corporate and a fellow F80 owner clued me into this thread. I learned how to change brake pads via your YouTube lol! __________________ Texas M Club on FB and IG
	Appreciate 0 Quote

07-12-2019, 08:17 PM	#17
rjd598 Banned 1770 Rep 6,696 Posts Drives: F30 340i Join Date: Jan 2009 Location: San Diego,CA iTrader: (2) Garage List 2016 BMW 340i [0.00]	you guys realize this is many shops in all of auto industry...
	Appreciate 0 Quote

07-15-2019, 10:06 AM	#18
Eric S Lieutenant 293 Rep 546 Posts Drives: in pre-order stages Join Date: Mar 2017 Location: orange, ca iTrader: (1)	Just saw your reply tommy, but yes I can
	Appreciate 0 Quote

08-08-2019, 05:59 PM	#19
damageprone Major 581 Rep 1,055 Posts Drives: Tesla Join Date: Mar 2017 Location: Casino iTrader: (1)	Yikes, that is some iffy customer service. Those are obviously wrong. I wonder if someone just put the wrong cutouts in the wrong spot and they're just blindly pulling.
	Appreciate 0 Quote

08-08-2019, 06:20 PM	#20
coldsteelrain driver 816 Rep 777 Posts Drives: G80 xdrive Join Date: May 2018 Location: NJ iTrader: (4)	They fixed it I ordered a set and I got the correct one if it helps
	Appreciate 0 Quote

08-08-2019, 08:37 PM	#21
Tommy L Garage Colonel 2516 Rep 2,079 Posts Drives: 2017 YMB M3 6MT CP EP VP Join Date: Dec 2008 Location: Woodbridge, NJ iTrader: (2)	Okay - I should have posted an update some time ago. I contacted the customer service and a satisfaction specialist contacted me back. They acknowledged that there was a system error and fixed it going forward. Not only did they refund my money but they also sent me a free kit for my car and my wife’s Volvo. Overall - I’m glad I brought it up and happy that Xpel stepped up!!
	Appreciate 2 damageprone580.50 flipnkraut135.50 Quote

08-09-2019, 08:16 PM	#22
bimmerboyE92 Captain 412 Rep 737 Posts Drives: BMW Join Date: Oct 2014 Location: Louisville, KY iTrader: (4) Garage List 2001 Miata NB K24Z3 [0.00] 1990 Miata NA 1.8 VVT [0.00] 1995 BMW M3 [0.00] 2016 BMW M3 [0.00]	They did this to me too! But one call and I got the right one instead.
	Appreciate 0 Quote