BMW service center charging for diagnostic fee under warranty?

kissemack · 05-04-2020, 09:02 AM

Quote:

Originally Posted by Poiseuille

start with an SA for sure, no need to risk ruffling any feathers on your first visit. i'd also not mention any visits to a different dealer just yet.

I really appreciate the advice. I go in tomorrow at 2pm. hopefully this gets resolved.

Poiseuille · 05-04-2020, 09:03 AM

good luck.

IVM3 · 05-04-2020, 10:54 AM

Quote:

Originally Posted by Poiseuille

start with an SA for sure, no need to risk ruffling any feathers on your first visit. i'd also not mention any visits to a different dealer just yet.

They'll see the service history anyway. I would recommend that he goes to the service advisor and is upfront about how it's been challenging working with another dealer (without going into detail), and saying he had heard great things about this new dealer and would really appreciate their help in taking care of some warranty items

Poiseuille · 05-04-2020, 11:32 AM

^^^ i know that. better in my view to let them figure it out and avoid giving the impression of being a whiner when you walk in the door.

it's also been my practice for a long time to avoid bad mouthing or appearing to bad mouth people I've worked with in the past unless it's absolutely necessary.

PhatLyfe · 03-11-2021, 06:17 AM

Quote:

Originally Posted by kissemack

Quote:

Originally Posted by 11LMBiSTT

I wouldn't pay them shieet under warranty. They should of told you that before and got your authorization if they were planning on charging you or there was a possibility of it.

Also, take them on a test drive so you can point it out to them as you will notice it better than they will.

They tried to do that with me for the trunk kick feature and I was like unhuh. But they tried to get my authorization before diagnostic charges and I fought it. But they ended up finding that it works without the OEM CF Performance diffuser and there's a SB for that when its installed, the trunk kick doesn't work correctly or at all. Total crap.

I plan on going in tomorrow morning and driving with them to replicate everything. Crazy thing is I called a dealership closer to me and spoke with an advisor there and he told me they absolutely do not charge me for trying to duplicate an issue under warranty. I will never go back to this specific dealership in Georgia.

Thanks for your input!

What Stealership so we can avoid future purchases

Poiseuille · 03-11-2021, 03:56 PM

Quote:

Originally Posted by PhatLyfe

Quote:

Originally Posted by kissemack

Quote:

Originally Posted by 11LMBiSTT

I wouldn't pay them shieet under warranty. They should of told you that before and got your authorization if they were planning on charging you or there was a possibility of it.

Also, take them on a test drive so you can point it out to them as you will notice it better than they will.

They tried to do that with me for the trunk kick feature and I was like unhuh. But they tried to get my authorization before diagnostic charges and I fought it. But they ended up finding that it works without the OEM CF Performance diffuser and there's a SB for that when its installed, the trunk kick doesn't work correctly or at all. Total crap.

I plan on going in tomorrow morning and driving with them to replicate everything. Crazy thing is I called a dealership closer to me and spoke with an advisor there and he told me they absolutely do not charge me for trying to duplicate an issue under warranty. I will never go back to this specific dealership in Georgia.

Thanks for your input!

What Stealership so we can avoid future purchases

hey Phat, happy Spring.
OP appears to be in Jaw-Jah so we're safe, but i bet i know who you were thinking of....

PhatLyfe · 03-11-2021, 06:29 PM

Quote:

Originally Posted by Poiseuille

hey Phat, happy Spring.
OP appears to be in Jaw-Jah so we're safe, but i bet i know who you were thinking of....

Happy Spring Brother, hello to Sunshine today.. near 78 degrees felt great for a drive..

05-04-2020, 09:03 AM	#46
Poiseuille Brigadier General 5393 Rep 3,737 Posts Drives: 2016 M4 DCT Tanzanite/Amaro Join Date: Oct 2016 Location: Princeton iTrader: (0) Garage List [0.00] [10.00]	good luck.
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05-04-2020, 11:32 AM	#48
Poiseuille Brigadier General 5393 Rep 3,737 Posts Drives: 2016 M4 DCT Tanzanite/Amaro Join Date: Oct 2016 Location: Princeton iTrader: (0) Garage List [0.00] [10.00]	^^^ i know that. better in my view to let them figure it out and avoid giving the impression of being a whiner when you walk in the door. it's also been my practice for a long time to avoid bad mouthing or appearing to bad mouth people I've worked with in the past unless it's absolutely necessary.
	Appreciate 0 Quote