11-13-2020, 07:20 AM | #1 |
Private
25
Rep 67
Posts
Drives: 2016 F80
Join Date: Jul 2007
Location: Cincinnati, OH
|
GetBMWParts screwed up my oil change kit order
I ordered an oil change kit for my 2016 F80 from GetBMWParts.com a month or so ago for my upcoming oil change. When I opened the box yesterday I noticed 2 different weights of oil(5W-30 and 0W-30) packed with the oil filter and 2 crush washers. I immediately called the customer service number on the invoice and the voice message says to email for help. I sent an email as requested but here we are a day later with no response. See the pic below for what came with the kit. I'm getting very irritated at the last of response from the company. Does anyone know how to get ahold of these people?
__________________
2016 F80 Laguna Seca Blue/Carbon Structure, KW HAS Kit, Black Gills/Grills, AA Midpipe
Sold - 2011 E92 Alpine White/Fox Red ZCP, RPI Axle Back Exhaust, Black Gills/Grills, Key Hole Delete, Painted Reflectors, V-style Front Lip Sold - 2004 E46 Titanium Silver/Black, Borla Exhaust, Black Gills/Grills, CSL Trunk, VMR CSL-R wheels Last edited by tripberger; 11-13-2020 at 08:02 AM.. |
11-13-2020, 07:51 AM | #3 |
First Lieutenant
113
Rep 303
Posts |
just email them, they are usually pretty good, i wouldn't be concerning at all, they are legit bmw dealer.
__________________
2020 M4 Heritage Edition///Velvet Blue
|
Appreciate
0
|
11-13-2020, 08:24 AM | #4 |
Private First Class
26
Rep 154
Posts |
Yea I agree, just contact them. I've used gethelp@getbmwparts.com and they respond usually within the hour.
|
Appreciate
0
|
11-13-2020, 08:25 AM | #5 |
Major
381
Rep 1,174
Posts
Drives: BMW
Join Date: Dec 2008
Location: Libertyville, IL
|
I've always had positive experiences with them. Just be patient and send another email, just to make sure... I'm sure they'll correct the issue without any trouble.
__________________
BMWCCA member 429244
|
Appreciate
0
|
11-13-2020, 08:54 AM | #6 | |
Brigadier General
1862
Rep 3,661
Posts |
Quote:
Seriously man, it' been less than a day. They are likely not even in office yet.
__________________
=========================
2016 F80 M3 AW/SO (Manual) - Picked up at the Welt 08/28/15 My Amazing European Delivery Story |
|
11-13-2020, 09:00 AM | #7 |
I use my turn signal
707
Rep 278
Posts |
I would just mix the weights together and use it.
Okay seriously though don’t do that I was joking... they haven’t responded in a day. Don’t be that guy. |
Appreciate
0
|
11-13-2020, 09:04 AM | #8 |
Brigadier General
2680
Rep 3,406
Posts |
Relax, Karen.
|
Appreciate
17
|
11-13-2020, 09:14 AM | #9 |
Colonel
1973
Rep 2,711
Posts |
Unless you live in a place where the outside temperature goes below -25 * F, you will not notice a difference from mixing both 0w30 and 5w30 oils.
|
11-13-2020, 09:40 AM | #10 |
Captain
279
Rep 615
Posts |
I have never ever had an issue with them. I have shopped with them for years without a single issue. And they are all super friendly with even better customer service.
Email ewinstead@mileone.com but I believe he is off Fridays so try and email jreighard@mileone.com. Although this seems pretty petty not hearing from them in a single day one of these 2 guys will make it right immediately I can promise you that. |
Appreciate
0
|
11-13-2020, 09:44 AM | #12 | |
Captain
279
Rep 615
Posts |
Quote:
Couldn't have said it better myself. Evan and Jason top notch. |
|
Appreciate
1
///M///1862.00 |
11-13-2020, 09:50 AM | #13 |
Lieutenant Colonel
884
Rep 1,662
Posts |
For what it's worth. My getbmwparts order is fulfilled by a local dealer. You can check on the shipping label. If local, you can probably have them swap it out for the correct oil.
__________________
18' F80 6MT, 991.1s cab PDK, F83 6mt, 996 C4S cab 6mt, F30 328iM 6mt
E60 M5 SMG, E39 M5, E46 M3 cab 6mt, E36 M3 5mt |
Appreciate
0
|
11-13-2020, 07:47 PM | #17 |
Major General
5462
Rep 5,154
Posts |
If the oil is all BMW Twin Power Turbo you can use it together no probs. BMW changed their spec and it's making its way through stock.
I buy Motul Specific, it's much cheaper than TPT and meets LL-01 FE spec.
__________________
'18 F80 Base 6MT | '19 F82 Exec DCT | '18 F82 Comp Exec DCT | '23 G80cx
|
Appreciate
1
TRYM3279.00 |
11-13-2020, 10:56 PM | #18 |
The G8X is a disaster. 🤮
931
Rep 988
Posts |
Don’t mix different weights of oil together. I order all of my oil change supplies through them as well and they’ve always been super responsive to email inquiries.
|
Appreciate
0
|
11-13-2020, 11:26 PM | #19 | |
First Lieutenant
222
Rep 320
Posts |
Quote:
|
|
Appreciate
0
|
11-14-2020, 05:50 PM | #21 |
///Multiple
2992
Rep 4,243
Posts
Drives: M4 Coupe | M3 | Z4M Roadster
Join Date: Jan 2011
Location: San Diego, CA
iTrader: (1)
Garage List 2006 BMW Z4 M Roadster [8.81]
2016 BMW M4 Coupe ( ... [10.00] 2018 BMW M3 (Euro D ... [0.00] 2011 BMW 335is Coup ... [10.00] |
I just wanted to throw in my support for getbmwparts.com and Jason and Evan. I've also been ordering a ton of stuff, thousands of dollars worth, for everything from oil change kits to M Performance parts from them for 10 years now.
Sure, every now and then a mistake is made (Jason and Evan are probably not personally responsible) but they always respond promptly and the problem is rectified as quickly as possible. Anyone else notice that the OP ordered this kit "a month or so ago" and just got around to opening it? He's probably pissed because he planned to do the oil change this weekend, but his failure to verify that everything was received correctly has thwarted his plans. If he had checked the order the mistake would have been rectified long ago.
__________________
The Coupe: 2016 M4 | Sakhir Orange | Black Full Merino Leather | CF Trim | M-DCT | More | ED 5/13/16
The Sedan: 2018 M3 | San Marino Blue | Black Full Merino Leather | CF Trim | M-DCT | ZCP | ED 7/18/18 The Roadster: 2006 Z4 | Interlagos Blue | Black Extended Nappa Leather | Carbon Leather Trim | Purchased 7/19/12 |
Appreciate
1
TRYM3279.00 |
Post Reply |
Bookmarks |
|
|