Rear Diff update ***HAPPY ENDING***

[Boostin FD]

Originally Posted by //M sa

I have no idea but tired of the run around and the monkey business BMW is putting me through! I have been so patient and nice and now this? 80k for a fucking 2 day drive with 200 miles and have to wait a month to drive it. BMW if your reading this, ship that part directly to my house on a private jet

Did they give you a loaner? if so, I don't understand what the issue is? I love getting a loaner and driving their car without a worry while mine is being worked on. Yes, I understand it's a new car and you probably didn't expect this to happen... but it's a first year... Shit like this happens to any model.

Let them work on it, call BMWUSA and see if you can get them to remove a payment or two from the car.

[Zeroblade]

Lemon law go.

I agree with most the dealership needs to compensate you.

[modkrazy]

Lemon law that shit if they don't at least forgive a month's payment and/or give you a free extended warranty.

[JRV]

1 month comp and loaner sounds fair

[jewels]

Originally Posted by KennyPowers

these days all dealers suck, not just BMW.

I had a disasterous experience with a BMW dealer on one of my cars here in Houston. I also had shitty service with other dealers, including Audi.

Customer service at dealers and their desire to get out of paying for anything / doing any work is disgusting these days.

Best case is to hope BMW does a better job here, I doubt things would be better with Porsche if a part failed honestly.

Best of luck

I am sorry to hear of your situation, hope it gets rectified soon.

All dealers are NOT "disgusting". I have had GREAT experiences with local BMW,Nissian & Audi dealers. Yes, I have seen some of the local dealers really suck, Porsche,BMW Cycle & Mercedes. It is really hit and miss, but when you find a good one they are consistent.

Don't go for a Porsche, you will be sorry....I know.

[Lups]

Originally Posted by //M sa

Working on a buy back as we speak. Time to find another car either m3/m5 or go to the 911 rout.

If you go Porsche, just don't dump us all together. We (okay, guys don't give a shit, but I would) would miss you!

[/// M sa]

Update: BMW na came through big time and thank you and they will keep my business as I was planning to get an x6 as well this fall.

Car will be ready today they are swapping the cover with the old one and ordering a new one ASAP.

I get two months off my payments.

Here is the big one: I GET A NEW M3 IN TWO TO THREE MONTHS SAME BUILT. Essentially I ll drive this m3 for free till I get my new m3.

[drjochen]

Originally Posted by //M sa

Update... Came to the dealership looked at the part and cooling find are bent and broken... Told them to take the casing from the last diff and put it on the new diff and get me on the road today and order a bran new diff ASAP and have it delivered next week and replace it.

So YOU had to tell them that? Wow, those are impressive mechanics.....

[/// M sa]

Originally Posted by drjochen

So YOU had to tell them that? Wow, those are impressive mechanics.....

pretty much

[bmwm4f82]

Originally Posted by //M sa

Update: BMW na came through big time and thank you and they will keep my business as I was planning to get an x6 as well this fall.

Car will be ready today they are swapping the cover with the old one and ordering a new one ASAP.

I get two months off my payments.

Here is the big one: I GET A NEW M3 IN TWO TO THREE MONTHS SAME BUILT. Essentially I ll drive this m3 for free till I get my new m3.

You may want to edit your thread title after this info. (Ah, you are quick!)

[Boostin FD]

See... Not everything is bad. Great ending indeed!

[/// M sa]

Originally Posted by bmwm4f82

You may want to edit your thread title after this info. (Ah, you are quick!)

Can't complain they came through and will keep me as a client.

[ciaranob]

Originally Posted by //M sa

Update: BMW na came through big time and thank you and they will keep my business as I was planning to get an x6 as well this fall.

Car will be ready today they are swapping the cover with the old one and ordering a new one ASAP.

I get two months off my payments.

Here is the big one: I GET A NEW M3 IN TWO TO THREE MONTHS SAME BUILT. Essentially I ll drive this m3 for free till I get my new m3.

Impressive indeed - wonder how consistent they will be with this type of solution going forward - great trend just not sure it will persist if many more cars have similar issues - it is a no brainier to garner good will in the community and in respect customer retention, lets hope it is the new standard!

[JoeFromPA]

Originally Posted by drjochen

So YOU had to tell them that? Wow, those are impressive mechanics.....

That's totally unfair. How would the OP feel if he found out they took a brand new diff damaged in shipping, swapped some parts from his old diff to replace the damaged bits, and installed it without his knowledge?

How would the OP react if they had suggested that right out of the box? Possibly not good at all.

Look at the end outcome. It's good.

[JoeFromPA]

Originally Posted by jewels

I am sorry to hear of your situation, hope it gets rectified soon.

All dealers are NOT "disgusting". I have had GREAT experiences with local BMW,Nissian & Audi dealers. Yes, I have seen some of the local dealers really suck, Porsche,BMW Cycle & Mercedes. It is really hit and miss, but when you find a good one they are consistent.

Don't go for a Porsche, you will be sorry....I know.

I gotta tell you, Ottos BMW in West Chester PA has impressed me. Especially their service department.

[egalley]

Nice congrats!! Glad it all worked out.

[Lups]

Originally Posted by //M sa

Update: BMW na came through big time and thank you and they will keep my business as I was planning to get an x6 as well this fall.

Car will be ready today they are swapping the cover with the old one and ordering a new one ASAP.

I get two months off my payments.

Here is the big one: I GET A NEW M3 IN TWO TO THREE MONTHS SAME BUILT. Essentially I ll drive this m3 for free till I get my new m3.

Well done SA! Really well done! When the new one and the current one breaks down again, I'll be more sympathetic since apparently mine will be here soon, and I get to experience all this shit for myself too hahaha

I'm happy that you are happy. It's great to see someone got sorted out this well.

[Zeroblade]

Awesome news man. Here's hoping for the next M3 to be bug free *knock on wood*.

Everyone here willed BMWNA into giving a response like that with our "Lemon vibes".

I gotta admit, whenever I hear BMWNA do the right thing, its usually a kickass response. I heard someone who had a E92 M3 had some kind of known long time issue with their V8's. Even though his warranty was over they still came through and decided to give the owner a completely new engine (S55?) to replace his busted V8. 0 miles on the odometer.

[04RC51]

The habit of shooting first and asking questions later around here is maddening. We aren't giving BMW a chance to stand behind their cars before we get behind our keyboards. Never a doubt in my mind it wouldn't work out for the best. Enjoy this and next car in good health!

[Suave]

An incredible Happy ending indeed. Well done by all!

Now about that free loaner you have for a few months. Lets do some track time and beat the crap out of it. I will even chip in for the gas

[/// M sa]

Originally Posted by 04RC51

The habit of shooting first and asking questions later around here is maddening. We aren't giving BMW a chance to stand behind their cars before we get behind our keyboards. Never a doubt in my mind it wouldn't work out for the best. Enjoy this and next car in good health!

I would agree with this as I am in fault. There is something to be said of what BMW na is doing and making this situation right.

[Carl L]

Thanks for the update. Good news that BMW did the right thing without involving lawyers. If my 80k car was crippled in the first few thousand miles I'd demand a brand new car.