BMWNA messes up Individual order and likely ruins non-refundable ED trip

[BMWjunkie]

So I got the bad news this morning that my Individual Avus Blue on full Sakhir Orange M3, scheduled for ED on Oct 1, is now in production status 150 but was not actually changed to my colors. Car being produced is Tanzanite Blue with black interior. Apparently, BMWNA Individual did not enter the color choice after approving it. Now, of course, it's too late to change it. This story seems to happen all too often based on other threads.

I don't currently know what options I have - waiting on CA and dealer to give me an update. The regional director for the dealership is trying to change a different allocation for me that was going to be a show car or something. That would be great but I have un-refundable airline tickets that were very expensive and also used miles to upgrade them, which are also non-refundable. And yes, I had received ED delivery date confirmation and gotten my official packet before I made flight arrangements. So if I get a different allocation with a different delivery date I'll be out $$$$'s (as in, multiple thousands of dollars!). I can't afford that.

Just a heads-up for all of you out there in the process of ordering with ED: I thought I had all the bases covered and still got surprised. At least I didn't find out after flying to Munich, though!

[BavarianFanatic]

Avus over Sakhir? To each their own I guess. Sorry to hear about the screw up. I would think there should be sufficient time for them to get it sorted in time for an October delivery.

[BMWjunkie]

Yes, Avus over Sakhir! A bit wild but I wanted something more "M" - I've had so many standard BMW interior colors and a couple of the cars in the Photos thread have the same combo - looks better than I would have imagined. True "Superman" colors I thought "what the h3ll", not buying it for resale - I planned on keeping it!

It's actually sounding like it cannot be changed, though. We'll see what happens and I'll update the thread to hopefully help out anyone else who finds themselves in a similar situation.

[BavarianFanatic]

It definitely can't be changed once it's in production, but they could easily grab another allocation/slot and modify it to your specs. The only wildcard is whether they're willing to give up some of their built-in safety factor with respect to timing. I did ED this past April. The car was built at the end of January.

[mpizutti]

what is on the build order you signed these are the papers they have to send to BMWNA before you can do the ED. Mine showed the wrong color int. and no comp pack but we were still trying to change the setup in the long run what was on the papers i agreed to is what was built

[afadeev]

Originally Posted by BMWjunkie

So I got the bad news this morning that my Individual Avus Blue on full Sakhir Orange M3, scheduled for ED on Oct 1, is now in production status 150 but was not actually changed to my colors. Car being produced is Tanzanite Blue with black interior. Apparently, BMWNA Individual did not enter the color choice after approving it. Now, of course, it's too late to change it. This story seems to happen all too often based on other threads.

By the sound of it (with very limited info you've shared), this appears to be a CA (dealer's) screw-up, not BMW's.
It's up to the dealer to enter the individual order correctly, and for you to validate that they did so by double checking that all the options appear correctly on the Vehicle Inquiry Report (VIR), and by calling the BMW Genius while the car is in status 102-112. As often as necessary.

More info here: http://f80.bimmerpost.com/forums/sho....php?t=1181156

Not that many dealers will readily step-up and volunteer an admission of their mistake.
But that's where your root of your problem likely lies...

Originally Posted by BMWjunkie

I don't currently know what options I have - waiting on CA and dealer to give me an update. The regional director for the dealership is trying to change a different allocation for me that was going to be a show car or something. That would be great but

Sounds like they (the dealer) are tacitly admitting that they screwed up the order...

Originally Posted by BMWjunkie

[...]I have un-refundable airline tickets that were very expensive and also used miles to upgrade them, which are also non-refundable. And yes, I had received ED delivery date confirmation and gotten my official packet before I made flight arrangements.

Yeah, but you never checked the VIR to make sure you are getting the right car !???
Are you even sure that it's a Tanzanite Blue with black interior M3, and not a 320 diesel ?

a

[iamlong]

Good luck! Tanzanite on black is a pretty good looking plan b though!

[ejonsson90]

Why does this happen so often?

[Draper]

Originally Posted by ejonsson90

Why does this happen so often?

Some CAs are lazy or just have no idea what they're doing.

[Nick7700]

Should I be worried? My build is an Individual build as well. Every time I call the Genius, I'll ask him to confirm my Individual color and he confirms it (that's what shown on his status), but when I go to the track my vehicle, it only says "Special Order Color". I've also asked me CA to verify the color and he insist that that's the color I ordered.
I hope this doesn't happen to me as well. I've been waiting for the allocation and approval and excited

[BMWjunkie]

Originally Posted by afadeev

By the sound of it (with very limited info you've shared), this appears to be a CA (dealer's) screw-up, not BMW's.
It's up to the dealer to enter the individual order correctly, and for you to validate that they did so by double checking that all the options appear correctly on the Vehicle Inquiry Report (VIR), and by calling the BMW Genius while the car is in status 102-112. As often as necessary.

More info here: http://f80.bimmerpost.com/forums/sho....php?t=1181156

Not that many dealers will step-up and volunteer and admission of their mistake. But that's where your root of your problem likely lies...




Sounds like they (the dealer) are tacitly admitting that they screwed up the order...



Yeah, but you never checked the VIR to make sure you are getting the right car !???
Are you even sure that it's a Tanzanite Blue with black interior M3, and not a 320 diesel ?

a

All good points - I did rely on the dealership to submit the correct info. Initially, I had ordered the Tanzanite Blue when I put down a deposit back in April because they needed a color to start the process. The build changed to Avus Blue in June when they were able to access the allocation in the ordering system - but we had to wait for BMW Individual to approve the color. There might have been a point at which I could have done something to verify but the dealer system had my correct colors listed on my order. I spent a lot of time down there checking on it!

Anyway, I do like Tanzanite but want something lighter that shows more blue all the time. And I've had five black leather interiors - tired of the somber Teutonic darkness

Thanks for the feedback and questions.

[firedown31]

Originally Posted by Nick7700

Should I be worried? My build is an Individual build as well. Every time I call the Genius, I'll ask him to confirm my Individual color and he confirms it (that's what shown on his status), but when I go to the track my vehicle, it only says "Special Order Color". I've also asked me CA to verify the color and he insist that that's the color I ordered.
I hope this doesn't happen to me as well. I've been waiting for the allocation and approval and excited

If genius is seeing your individual color in their system then you're good. The website never shows individual colors and will in fact show a blue color in the color square.

[rcclarke]

Originally Posted by Draper

Some CAs are lazy or just have no idea what they're doing.

Probably a little bit of both. When I placed my order, my CA put everything into the system and then had me review the paperwork twice before finalizing it. It was a good thing, too, as we caught a minor error at the last moment.

[BMWjunkie]

So latest is that apparently BMWNA offered an allocation they had for themselves but it would be 5 weeks later production. Dealer has two other allocations for weeks 37 and 39 (my current production week is 39). They are trying to get one of those modified to my specs - but I don't see why they would be able to change one of those and not my original order.

[SakhirM4]

Originally Posted by BMWjunkie

So latest is that apparently BMWNA offered an allocation they had for themselves but it would be 5 weeks later production. Dealer has two other allocations for weeks 37 and 39 (my current production week is 39). They are trying to get one of those modified to my specs - but I don't see why they would be able to change one of those and not my original order.

If the car you ordered is really production 150, then it is already being produced and cannot be changed. The other allocations must not be 150 yet.

[BMWjunkie]

Originally Posted by SakhirM4

If the car you ordered is really production 150, then it is already being produced and cannot be changed. The other allocations must not be 150 yet.

Good point, sir. I'm a bit rattled by this whole thing and not thinking of all the angles. I hope that's what's going on but based on other timelines I have seen for Individual paints, I'm not counting on actually getting the changes made and produced in my color in that time frame. Maybe BMWNA can pull a rabbit out of a hat for me.

[doberzus]

Just fucking wow...

Threads like this scare me, your right, it does happen all too often. I got a text from my CA today saying my car went into 111 status.

Still haven't got my ED dates confirmed(Oct 11th). My CA said it's "normal"and we are on "track"

[Fake News 2017]

I'd take the Tanzanite Blue with black interior and continue with ED. BMW might be doing you a favor, Avus Blue on full Sakhir Orange doesn't sound too appealing.

[doberzus]

Originally Posted by TypeM4

I'd take the Tanzanite Blue with black interior and continue with ED. BMW might be doing you a favor, Avus Blue on full Sakhir Orange doesn't sound too appealing.

That's your opinion. The reason Individual exists, is because people want to be individual and get what they want.

Alpine White on Black also doesn't sound too appealing...

[NOLATom]

Same thing happened to me. We had a 2 month, $20k plus vacation planned with $12k nonrefundable when I caught the mistake at the dealership. A lot of folks on here say it should have been caught earlier, but I never saw any of the order until I went to sign the final papers even though I kept asking to verify them over and over.

Also on here, some people suggested I continue on with the ED with the wrong color car and have the Dealer order the correct one. That's exactly what I pushed for and what happened. The good thing is that I put 4k miles and rock chips on a car that's not mine and the bad thing was, I wasn't as excited about taking pictures to put on the garage wall of the car that was not mine. Another downfall was there were no more 2016 allocations at the time, so I only just got confirmation on the new (correct color) M3 recently. Which means I likely ate a payment of two.

In your situation, you should get the correct color car delivered to home around the same time as the original order. I say take the wrong color on the ED and have them order the correct one and it's an even swap when the new (correct) one comes in.

[BMWjunkie]

Originally Posted by NOLATom

Same thing happened to me. We had a 2 month, $20k plus vacation planned with $12k nonrefundable when I caught the mistake at the dealership. A lot of folks on here say it should have been caught earlier, but I never saw any of the order until I went to sign the final papers even though I kept asking to verify them over and over.

Also on here, some people suggested I continue on with the ED with the wrong color car and have the Dealer order the correct one. That's exactly what I pushed for and what happened. The good thing is that I put 4k miles and rock chips on a car that's not mine and the bad thing was, I wasn't as excited about taking pictures to put on the garage wall of the car that was not mine. Another downfall was there were no more 2016 allocations at the time, so I only just got confirmation on the new (correct color) M3 recently. Which means I likely ate a payment of two.

In your situation, you should get the correct color car delivered to home around the same time as the original order. I say take the wrong color on the ED and have them order the correct one and it's an even swap when the new (correct) one comes in.

Thanks for the info, NOLATom. Part of the reason I had been all over the dealer on this was because of your thread about your ED vacation/delivery! I held off booking the flights until I had all the ED info confirmed a couple days ago.

I like your solution if it comes down to that - I'm anxious about driving my car all over Germany with Individual paint and no protection on it. At times my cars seem like rock magnets.

[TrevorM3]

Originally Posted by doberzus

That's your opinion. The reason Individual exists, is because people want to be individual and get what they want.

Alpine White on Black also doesn't sound too appealing...

exactly.


people were saying my LSB over sakhir m5 would look stupid.