09-10-2019, 01:02 PM | #67 |
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Awesome! That’s closer for me than Norwalk.
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09-10-2019, 01:13 PM | #68 |
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You could change the title of this thread now "Charlie has returned*"
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09-11-2019, 12:06 AM | #69 |
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09-11-2019, 09:08 AM | #70 |
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09-12-2019, 01:25 PM | #71 |
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Stopped going to Claudia (she's just not attentive enough for me) and just recently dropped it off at South Bay after calling Charlie to setup the appt.
Oddly, Charlie wasn't the service advisor at drop off. Didn't meet him at all at the new location. Instead, a guy named Alonso handled it. Luckily for me, I guess, Alonso was a no nonsense professional throughout the process and my car was returned in the same condition I dropped it off besides the coolant expansion tank that got replaced. Learned that both South Bay and Norwalk locations are owned by Mr. McKenna.
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09-12-2019, 04:22 PM | #72 | |
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Yeah brother I'm in management now and I believe you dropped off on Monday(I'm off most Monday's). I did however give Alfonso a heads up upon your arrival to anticipate a certain level of expectation that I formally provided during my stay at the Norwalk store. You can always call me directly at 310-939-7368 if you have any questions.
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09-12-2019, 06:36 PM | #73 | |
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09-12-2019, 07:16 PM | #74 | |
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You're welcome brother.
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09-12-2019, 11:31 PM | #75 |
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I messaged you awhile back regarding some odd sounds I was having in my car but no reply back. That’s cool though as I resolved those issues without needing to go to the dealer.
My question is regarding an aftermarket warranty. I have an aftermarket Easycare totalcare warranty. Have you dealt with this extended warranty provider? They basically said I can take it to any dealer and as long as the dealership contacts them directly before any work gets done to get approval, thats all it takes. |
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09-13-2019, 12:13 AM | #76 |
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How can you find out if your car has been red flagged by BMW?
Several SAs at Center BMW always told me my mods would not be a problem unless that particular mod caused premature wear or damage that would usually be covered under warranty. As always I took that reassurance with a grain of salt.
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09-13-2019, 08:57 AM | #77 | |
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Easycare is arguably one of the better extended warranties, personally I've worked with them several hundred times in the past and yeah they're great.
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09-17-2019, 12:43 PM | #78 | |
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09-17-2019, 03:52 PM | #79 |
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Just picked up my car yesterday from South Bay BMW. Charlie helped schedule an appointment and I was helped by SA Jorge. Everything went smoothly and they put a total of 1 mile on my car.
Thanks Charlie! |
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09-17-2019, 07:43 PM | #80 |
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PM directly and I'll get you situated first.
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04-16-2020, 03:19 AM | #84 |
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I’m
Not modded yet just need to find a dealer SA who knows how to diagnose leaking intercooler, not just pressure test. I guess like Justin said I’ll Try Israel Or Claudia at McKenna Brian Kim at crevier Tomorrow. |
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04-16-2020, 10:43 AM | #85 |
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Israel was really helpful at McKenna but he too is no longer there. When Charlie came back to South Bay Jorge was his person. He's my go to guy right now
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04-23-2020, 06:07 PM | #86 | |
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I went back there post-Charlie's exit the other day to have my charge cooler expansion tank checked out as I saw white residue forming at the seam. Alfonso sequestered the "shop foreman" to visually verify the residue in the service reception area. Dude immediately says if it's not leaking fluid, BMW is going to reject the warranty coverage. I pushed back since a cursory visual check doesn't constitute a true inspection. It may well be another slow leak just like the coolant tank that was replaced by BMW at his very place of employment, South Bay BMW service center. Begrudgingly, after Alfonso suggested that we pressure test it, the foreman agreed. Pressure test checked out OK. This morning, I noticed they overfilled the charge cooler expansion tank. SMH I can't stand sloppiness. What a waste of my time and energy. Surely I have had good experiences at dealerships, but the poor ones outnumber the good without question. I'm not sure I want to go back to South Bay, again. P.S. Israel is a good dude.
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Last edited by THEROK; 04-23-2020 at 06:34 PM.. Reason: Photos added |
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04-23-2020, 06:36 PM | #87 |
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Charlie was never a service advisor while at South Bay. IIRC, he managed a team of SAs.
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04-23-2020, 07:04 PM | #88 | |
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Sure, my mistake - but same difference, it was someone we could trust to do things right |
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