NJ Port delays

09carreras · 07-17-2018, 10:30 AM

I am asking for advice and feedback on typical port delays. My M3 arrived June 30th in NJ and is still at the port. The dealer advise me that there was a scratch on the carbon center console. This was last week. We requested to ship the car as is and get this repaired when the part becomes available due to back order. The car has been there an additional week with no movement in status. Work order was opened July 9th.

Any thoughts on typical delays. How can I find out if there was any other damage? My cynicism thinks that car was hit and they are buying time to fix it. There should be no reason for such a delay, especially since I ordered this car on December 30th 2017!

Thescout13 · 07-17-2018, 11:48 AM

I wouldn't stress. Could very well be just a scratch on the carbon and back order. VPC can refuse to send the car to the dealer until the work order is closed.

They are not "buying time" because something is damaged. By law, they must notify you of any damage that affects more than 3-5% of the vehicle's vale (depends on the state). Considering how expensive parts are for this car, anything other than just a minor trim piece would require notification most likely.

You are overthinking it. Relax, breath, you will get your car soon enough. I have seen posts about cars staying at port for 1.5 months due to a back order. Hoping that's not your situation, but it happens.

valeram · 07-17-2018, 06:09 PM

My car was stuck in NJ VPC (it is a black hole) from June 27 and was released on July 11. It still need to pass by Baltimore VPC which doensn't make any sense since my previous 2 ED went straight from NJ to OH.

My car just arrived at my dealer today but cannot release it since it got no record if the 1200 miles service was done. They called up BMWNA but they cannot give a definite answer if it was done. While in NJ VPC, they cannot give info on what was happening until you really force the issue. It turned out that they have to fix a "MINOR" scratch on the bumper. 2 week to fix a MINOR scratch. Replacing it will take 1 week max.

Sorry to hijack your post but I am really pissed off with how BMWNA doing some cost cutting without considerations for their customer.

G35POPPEDMYCHERRY · 07-17-2018, 06:11 PM

Quote:

Originally Posted by valeram

My car was stuck in NJ VPC (it is a black hole) from June 27 and was released on July 11. It still need to pass by Baltimore VPC which doensn't make any sense since my previous 2 ED went straight from NJ to OH.

My car just arrived at my dealer today but cannot release it since it got no record if the 1200 miles service was done. They called up BMWNA but they cannot give a definite answer if it was done. While in NJ VPC, they cannot give info on what was happening until you really force the issue. It turned out that they have to fix a "MINOR" scratch on the bumper. 2 week to fix a MINOR scratch. Replacing it will take 1 week max.

Sorry to hijack your post but I am really pissed off with how BMWNA doing some cost cutting without considerations for their customer.

1200 MILe service on new car????

valeram · 07-17-2018, 06:24 PM

Quote:

Originally Posted by G35POPPEDMYCHERRY

1200 MILe service on new car????

Done 1233 miles doing ED.

G35POPPEDMYCHERRY · 07-17-2018, 06:49 PM

Quote:

Originally Posted by valeram

Done 1233 miles doing ED.

oh duh

seems trivial to hold a car over 1200 mile service when it is going to be transported lol...Its not like the car will catastrophically fail if done at 1300 miles lol

mastermav · 07-20-2018, 07:33 PM

If 1200 service is missed, the car cannot be CPO any more and it may loose the warranty. I would be worried

Thescout13 · 07-20-2018, 08:32 PM

Quote:

Originally Posted by mastermav

If 1200 service is missed, the car cannot be CPO any more and it may loose the warranty. I would be worried

As long as the 1,200 service happens less than 2,000 miles it can be CPOed. I pulled the service history on 6 different CPOs while searching and all were done 1500-1950 miles. I asked a friend at a dealer, and as long as it's been done less than 2k miles it's good to go.

M3PGH · 07-21-2018, 03:44 PM

My car has been at the Baltimore VPC since last Friday. It got through the VPC and released to a truck Monday and the car has yet to arrive at the dealer with nobody knowing where it is. The trip from the VPC to my dealer is only 4 hours

zorrro · 07-28-2018, 08:52 AM

Quote:

Originally Posted by M3PGH

My car has been at the Baltimore VPC since last Friday. It got through the VPC and released to a truck Monday and the car has yet to arrive at the dealer with nobody knowing where it is. The trip from the VPC to my dealer is only 4 hours

Maybe?

valeram · 07-29-2018, 11:09 AM

I finally got my car on the 18th of July. The dealer did the 1200 service even though they didn't hear any confirmation on what was done. I received the BMW Survey and I told them that I am very disappointed with the whole re-delivery service. I grilled BMWNA and VPC in general but gave my dealer the highest score of 10. After a couple of days, I got an email from my SA that BMW is not satisfied on how the dealer handled out this re-delivery. How will they push the blame on my dealer? My SA said that, that how it works on BMW Land.

In addition, they found out that the 1200 miles service was done in NJ VPC. Talked about BMW efficiency. So now they can double CPOed my car.

07-17-2018, 10:30 AM	#1
09carreras Enlisted Member 14 Rep 41 Posts Drives: 2016 M3 Join Date: Feb 2014 Location: Boston iTrader: (0)	NJ Port delays I am asking for advice and feedback on typical port delays. My M3 arrived June 30th in NJ and is still at the port. The dealer advise me that there was a scratch on the carbon center console. This was last week. We requested to ship the car as is and get this repaired when the part becomes available due to back order. The car has been there an additional week with no movement in status. Work order was opened July 9th. Any thoughts on typical delays. How can I find out if there was any other damage? My cynicism thinks that car was hit and they are buying time to fix it. There should be no reason for such a delay, especially since I ordered this car on December 30th 2017! Last edited by 09carreras; 07-17-2018 at 10:38 AM..
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07-17-2018, 11:48 AM	#2
Thescout13 Brigadier General 4944 Rep 4,976 Posts Drives: '20 F80 M3CS, %E2%80%9818 GT3 Join Date: Nov 2013 Location: California iTrader: (0)	I wouldn't stress. Could very well be just a scratch on the carbon and back order. VPC can refuse to send the car to the dealer until the work order is closed. They are not "buying time" because something is damaged. By law, they must notify you of any damage that affects more than 3-5% of the vehicle's vale (depends on the state). Considering how expensive parts are for this car, anything other than just a minor trim piece would require notification most likely. You are overthinking it. Relax, breath, you will get your car soon enough. I have seen posts about cars staying at port for 1.5 months due to a back order. Hoping that's not your situation, but it happens. __________________ Wife's Car: 2020 X4M Competition, Alpine White on Black Alcantara and Biege Current Car: 2018 F80 M3CS, SMB, DCT, ZEC, MPE Recently Departed: 2020 F87 M2C, LBB, ZEC, 6MT (Euro Delivery Aug. 29, 2019, totaled by an idiot in a Camry who then ran from the scene) Wife's Prior Car: 2018 F80 M3, Yas Marina Blue, DCT, Black 19s, Carbon Structure Anthracite Cloth/Leather Combination, Driving Assistance Package (Euro Delivery Oct. 9, 2017)
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07-17-2018, 06:09 PM	#3
valeram Major 37 Rep 1,413 Posts Drives: 992 TTS, 991.2 GT3 T, F80 M3 C Join Date: Oct 2006 Location: Dublin, OH iTrader: (0)	My car was stuck in NJ VPC (it is a black hole) from June 27 and was released on July 11. It still need to pass by Baltimore VPC which doensn't make any sense since my previous 2 ED went straight from NJ to OH. My car just arrived at my dealer today but cannot release it since it got no record if the 1200 miles service was done. They called up BMWNA but they cannot give a definite answer if it was done. While in NJ VPC, they cannot give info on what was happening until you really force the issue. It turned out that they have to fix a "MINOR" scratch on the bumper. 2 week to fix a MINOR scratch. Replacing it will take 1 week max. Sorry to hijack your post but I am really pissed off with how BMWNA doing some cost cutting without considerations for their customer.
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07-20-2018, 07:33 PM	#7
mastermav Second Lieutenant 75 Rep 214 Posts Drives: '19 F82 Join Date: Jun 2008 Location: NorCal iTrader: (0)	If 1200 service is missed, the car cannot be CPO any more and it may loose the warranty. I would be worried
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07-21-2018, 03:44 PM	#9
M3PGH Major 807 Rep 1,401 Posts Drives: Too Many Join Date: Mar 2009 Location: Pittsburgh,PA iTrader: (1)	My car has been at the Baltimore VPC since last Friday. It got through the VPC and released to a truck Monday and the car has yet to arrive at the dealer with nobody knowing where it is. The trip from the VPC to my dealer is only 4 hours
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07-29-2018, 11:09 AM	#11
valeram Major 37 Rep 1,413 Posts Drives: 992 TTS, 991.2 GT3 T, F80 M3 C Join Date: Oct 2006 Location: Dublin, OH iTrader: (0)	I finally got my car on the 18th of July. The dealer did the 1200 service even though they didn't hear any confirmation on what was done. I received the BMW Survey and I told them that I am very disappointed with the whole re-delivery service. I grilled BMWNA and VPC in general but gave my dealer the highest score of 10. After a couple of days, I got an email from my SA that BMW is not satisfied on how the dealer handled out this re-delivery. How will they push the blame on my dealer? My SA said that, that how it works on BMW Land. In addition, they found out that the 1200 miles service was done in NJ VPC. Talked about BMW efficiency. So now they can double CPOed my car.
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