Mod Friendly SA in SoCal now that Charlie is gone

11LMBiSTT · 02-10-2021, 12:35 AM

Quote:

Originally Posted by foreversinglem4

dang, thanks for the respose. okay so I am reading no more Israel either...

is Claudia @ Mckenna still around? I am in dire need

Eric Ho or Pamela at New Century.

It also always depends on what you're going in for. If it's scheduled maintenance/service you should be fine almost anywhere. If something is malfunctioning/broken and you have that area modded then it's best to de-mod it and then take it in... it's just common sense.

Good luck!

foreversinglem4 · 02-10-2021, 12:40 AM

Quote:

Originally Posted by 11LMBiSTT

Eric Ho or Pamela at New Century.

It also always depends on what you're going in for. If it's scheduled maintenance/service you should be fine almost anywhere. If something is malfunctioning/broken and you have that area modded then it's best to de-mod it and then take it in... it's just common sense.

Good luck!

its my top mount intercooler leaking internally (common issue with s55 platform)

foreversinglem4 · 02-10-2021, 12:42 AM

Quote:

Originally Posted by 11LMBiSTT

Eric Ho or Pamela at New Century.

It also always depends on what you're going in for. If it's scheduled maintenance/service you should be fine almost anywhere. If something is malfunctioning/broken and you have that area modded then it's best to de-mod it and then take it in... it's just common sense.

Good luck!

also thank you so much for the references! how much experience do you have with them because I have read through so many pages on this forum, I have not seen their names and thank you !

foreversinglem4 · 02-10-2021, 11:20 AM

just incase if anyone is wondering, Claudia is STILL at Mckenna!!! so thats great news! just confirmed it and scheduled an apt with her

missOC · 03-16-2021, 08:43 PM

I recently scheduled oil service for my X6M with Claudia at McKenna BMW but got passed on to a different SA named Billy Rubio. I have absolutely no complaints about the SA, but I'd love to know why the tech needed to put 15 miles on my car for an oil change, dropping my average MPGs from 14.6 to 8.6. With all the modified cars they get into their service bay, he decided to take my "mom car" out for a joyride?

: Mckenna BMW was my go to for over 10 years, but the service has really gone downhill over the past few years.

jmg · 03-17-2021, 11:42 AM

Quote:

Originally Posted by missOC

I recently scheduled oil service for my X6M with Claudia at McKenna BMW but got passed on to a different SA named Billy Rubio. I have absolutely no complaints about the SA, but I'd love to know why the tech needed to put 15 miles on my car for an oil change, dropping my average MPGs from 14.6 to 8.6. With all the modified cars they get into their service bay, he decided to take my "mom car" out for a joyride?

: Mckenna BMW was my go to for over 10 years, but the service has really gone downhill over the past few years.

yikes

My only wish if they joyride it is that they total it and get me a brand new car plus some pocket cash for my troubles.

Danlnyc88 · 03-17-2021, 11:56 AM

Quote:

Originally Posted by missOC

I recently scheduled oil service for my X6M with Claudia at McKenna BMW but got passed on to a different SA named Billy Rubio. I have absolutely no complaints about the SA, but I'd love to know why the tech needed to put 15 miles on my car for an oil change, dropping my average MPGs from 14.6 to 8.6. With all the modified cars they get into their service bay, he decided to take my "mom car" out for a joyride?

: Mckenna BMW was my go to for over 10 years, but the service has really gone downhill over the past few years.

this should be a good indicator that a dashcam is needed. It doesn't even have to be the best of the best. You can find cheap dashcams that work.

I check my dashcams every time I take my car in for service. It records everything. From my personal experience Crevier has been solid from looking through my footage.

Also helped me a lot when some dumbass T-boned my car after failing to stop or look out of a neighborhood exit going 40+ mph....

to_riffic · 03-30-2021, 11:00 PM

Quote:

Originally Posted by Danlnyc88

Quote:

Originally Posted by missOC

I recently scheduled oil service for my X6M with Claudia at McKenna BMW but got passed on to a different SA named Billy Rubio. I have absolutely no complaints about the SA, but I'd love to know why the tech needed to put 15 miles on my car for an oil change, dropping my average MPGs from 14.6 to 8.6. With all the modified cars they get into their service bay, he decided to take my "mom car" out for a joyride?

: Mckenna BMW was my go to for over 10 years, but the service has really gone downhill over the past few years.

this should be a good indicator that a dashcam is needed. It doesn't even have to be the best of the best. You can find cheap dashcams that work.

I check my dashcams every time I take my car in for service. It records everything. From my personal experience Crevier has been solid from looking through my footage.

Also helped me a lot when some dumbass T-boned my car after failing to stop or look out of a neighborhood exit going 40+ mph....

That's only if they don't disconnect it. They did that to my F80 before so I wouldn't doubt this happening while it's there.

axz17 · 03-31-2021, 01:30 AM

Quote:

Originally Posted by to_riffic

That's only if they don't disconnect it. They did that to my F80 before so I wouldn't doubt this happening while it's there.

Honestly surprised that they would disconnect it. I've never had any of my dash cams disconnected during a service.

to_riffic · 03-31-2021, 08:43 AM

Quote:

Originally Posted by axz17

Honestly surprised that they would disconnect it. I've never had any of my dash cams disconnected during a service.

Happened both times.

N1rve · 03-31-2021, 10:01 AM

Quote:

Originally Posted by axz17

Honestly surprised that they would disconnect it. I've never had any of my dash cams disconnected during a service.

Whenever I took my car into service at McKenna, they would ALWAYS disconnect it. At New Century they leave it alone.

lax01 · 04-19-2021, 12:29 PM

Ok, so who is the go to at this point? I sent an email to Alfonso - no response

Anyone have Claudia's email?

I also don't see Claudia or Alfonso listed on the McKenna site anymore: https://www.mckennabmw.com/general-m...iple-staff.htm

Second update: Guess Alfonso is at South Bay BMW: https://www.southbaybmw.com/dealership/staff.htm

Danlnyc88 · 04-19-2021, 06:17 PM

I also never had someone disconnect my dash cam. If they did, I would honestly never take my car back there again. There is literally no reason to disconnect it unless they had something to hide.

N1rve · 04-22-2021, 11:04 AM

Quote:

Originally Posted by lax01

Ok, so who is the go to at this point? I sent an email to Alfonso - no response

Anyone have Claudia's email?

I also don't see Claudia or Alfonso listed on the McKenna site anymore: https://www.mckennabmw.com/general-m...iple-staff.htm

Second update: Guess Alfonso is at South Bay BMW: https://www.southbaybmw.com/dealership/staff.htm

I recommend Pamela at New Century.

M4_Snell · 08-05-2021, 09:10 AM

Quote:

Originally Posted by lax01

Ok, so who is the go to at this point? I sent an email to Alfonso - no response

Anyone have Claudia's email?

I also don't see Claudia or Alfonso listed on the McKenna site anymore: https://www.mckennabmw.com/general-m...iple-staff.htm

Second update: Guess Alfonso is at South Bay BMW: https://www.southbaybmw.com/dealership/staff.htm

I can confirm Claudia is no longer with the company.

cheez80 · 09-02-2021, 02:37 PM

Is Pamela at New Century still the go-to in SGV?

axz17 · 11-18-2021, 06:38 PM

Now that Claudia is gone- any other recommendations for SA?

lax01 · 11-18-2021, 09:16 PM

So glad I'm out of warranty and don't have to deal with the stealerships anymore!

THEROK · 11-21-2021, 04:38 PM

Alfonso at South Bay continues to be a good service rep for me. Big Lakers fan.

aquinones@southbaybmw.com

Tell him a guy who calls him Playoff P referred you. He will know what time it is.

2Slo_F83 · 08-10-2022, 01:23 PM

Any SA recommendation in Crevier?

Charlie@McKennaBMWService · 08-11-2022, 02:45 PM

So much love in this thread.

Walmart Parking Lot · 08-12-2022, 06:16 PM

Anyone at Crevier BMW?

02-10-2021, 11:20 AM	#114
foreversinglem4 Enlisted Member 5 Rep 36 Posts Drives: 325 Join Date: Feb 2021 Location: az iTrader: (0)	just incase if anyone is wondering, Claudia is STILL at Mckenna!!! so thats great news! just confirmed it and scheduled an apt with her
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03-16-2021, 08:43 PM	#115
missOC Registered 8 Rep 3 Posts Drives: E92 M3 sold \| F80 M3 \| F86 X6M Join Date: Dec 2013 Location: Orange County iTrader: (0)	I recently scheduled oil service for my X6M with Claudia at McKenna BMW but got passed on to a different SA named Billy Rubio. I have absolutely no complaints about the SA, but I'd love to know why the tech needed to put 15 miles on my car for an oil change, dropping my average MPGs from 14.6 to 8.6. With all the modified cars they get into their service bay, he decided to take my "mom car" out for a joyride? : Mckenna BMW was my go to for over 10 years, but the service has really gone downhill over the past few years.
	Appreciate 0 Quote

04-19-2021, 12:29 PM	#122
lax01 Major 793 Rep 1,367 Posts Drives: 2017 M2 Join Date: Jan 2007 Location: Los Angeles, CA iTrader: (0)	Ok, so who is the go to at this point? I sent an email to Alfonso - no response Anyone have Claudia's email? I also don't see Claudia or Alfonso listed on the McKenna site anymore: https://www.mckennabmw.com/general-m...iple-staff.htm Second update: Guess Alfonso is at South Bay BMW: https://www.southbaybmw.com/dealership/staff.htm
	Appreciate 0 Quote

04-19-2021, 06:17 PM	#123
Danlnyc88 Captain 441 Rep 624 Posts Drives: 2020 M4 Comp, 2017 Macan Turbo Join Date: Jun 2019 Location: Orange County iTrader: (1)	I also never had someone disconnect my dash cam. If they did, I would honestly never take my car back there again. There is literally no reason to disconnect it unless they had something to hide.
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09-02-2021, 02:37 PM	#126
cheez80 New Member 5 Rep 10 Posts Drives: 2018 F80 Join Date: Sep 2021 Location: Los Angeles, CA iTrader: (1)	Is Pamela at New Century still the go-to in SGV?
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11-18-2021, 06:38 PM	#127
axz17 Private 57 Rep 78 Posts Drives: 2018 AW F82 Join Date: Feb 2017 Location: Los Angeles iTrader: (3)	Now that Claudia is gone- any other recommendations for SA?
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11-18-2021, 09:16 PM	#128
lax01 Major 793 Rep 1,367 Posts Drives: 2017 M2 Join Date: Jan 2007 Location: Los Angeles, CA iTrader: (0)	So glad I'm out of warranty and don't have to deal with the stealerships anymore!
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11-21-2021, 04:38 PM	#129
THEROK Major 1268 Rep 1,287 Posts Drives: Genesis GV80 Join Date: Dec 2010 Location: Gangnam District iTrader: (0)	Alfonso at South Bay continues to be a good service rep for me. Big Lakers fan. aquinones@southbaybmw.com Tell him a guy who calls him Playoff P referred you. He will know what time it is. __________________ Dry sump flat six
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08-10-2022, 01:23 PM	#130
2Slo_F83 Private 28 Rep 94 Posts Drives: 20 \| F83 + 06 \| Lexus IS350 Join Date: Apr 2021 Location: Long Beach, CA iTrader: (0)	Any SA recommendation in Crevier? __________________ 2020 BMW ///M4 Cabriolet - Black Sapphire Metallic \| Opal White \| M-DCT \| ZCP Package \| Executive Package
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08-11-2022, 02:45 PM	#131
Charlie@McKennaBMWService 520 Rep 1,026 Posts Drives: 2018 Shelby GT350 Join Date: Apr 2013 Location: Orange County, CA iTrader: (6) Garage List 2016 Ford Fiesta ST [0.00] 2018 Shelby GT350 [0.00]	So much love in this thread. __________________ Instagram: cboy1
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08-12-2022, 06:16 PM	#132
Walmart Parking Lot Cart Attendant 104 Rep 366 Posts Drives: Shopping Cart Comp Join Date: Aug 2019 Location: Southern California iTrader: (1)	Anyone at Crevier BMW?
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