Paint chips and issues at the dealer?

kurosagi1 · 07-16-2018, 09:27 AM

Hi guys,

I took a delivery of the M4 and noticed a chipped near the driver side... dealership offered to fix it but said it will be touch up. The appointment will not be scheduled for another week. My only concern is they will just use a touch up paint pen and won’t top it with the clear coat... anyone experiencde similar problem?

I also found that there’s ya ellow stain beneath the clear coat in the front bumper.. they said they will buff it out but again, not too sure if they can fix it to OEM quality...

Hate to wait over 3 months for delivery and run into these issues at delivery!

Aaaaaaaaa · 07-16-2018, 10:37 AM

This is a new car? Looks like someone opened the door against a wall and chipped the paint. That looks pretty bad. Yellow stain might just be cosmoline. This is why you need to do a thorough inspection and bring up any issues before driving off or else you are SOL.

kurosagi1 · 07-16-2018, 10:45 AM

Quote:

Originally Posted by pheerIx

This is a new car? Looks like someone opened the door against a wall and chipped the paint. That looks pretty bad. Yellow stain might just be cosmoline. This is why you need to do a thorough inspection and bring up any issues before driving off or else you are SOL.

Yeah... it's a brand new car, delivered 5 days ago.

boss2k · 07-16-2018, 08:07 PM

Why did u take delivery of a car with damages ? That's why I always inspect car during the day under broad daylight before signing papers

kosd · 07-16-2018, 10:45 PM

I don’t think that chip can be touched up to look like oem. I have seen dealerships do an ok job of filling these in, but never like new. You could demand that it go to a body shop but it could do more harm than good. I’d have them touch it up as best they can and also demand some compensation for the damage.

allinon72 · 07-16-2018, 10:48 PM

That is a hell of a chip - whatever that door hit, it hit very hard.

Poiseuille · 07-17-2018, 07:12 PM

I take it the dealer has already admitted responsibility for this defect. An edge location like that cannot be fixed with touch up paint. Attempting a repair like that will, over time, result in damage extending upward and downward from that point. That has to be sanded, feathered out, primed and sprayed. Anything else will result in worse problems down the road. If the dealer insists that touch up is sufficient, make sure you get a written second opinion from a competent body shop so that you have evidence for when that door edge fails. All that aside, something like that must be a total freaking bummer so soon after delivery. Good luck.

Ian1973 · 07-17-2018, 07:24 PM

BMW's paint comes with clear. But it will obviously be higher than the surface and should be wet sanded down if possible. That sucks. My car had some weird stuff on the A pillar that I nearly got out with clay and buffing. My new Mazda has some pretty heavy paint issues from new. I could deal with some, but not all. Everyone sucks. No one has any respect for others stuff, nor do they have half a brain.

IDBGOD · 07-18-2018, 09:11 AM

No excuse to accept that on a new car. This isn't a minor surface scratch/ding, that's a full on nasty chip in the door. The only real way to correct it is to repaint/blend the door/panel. Bummer on a brand new car.

You could have the dealer touch it up for you though if that is sufficient for you in the meanwhile. It will probably mask it decent enough. Problem with a respray too is it's never quite like OEM factory paint, but it would be the correct way to repair it.

I would just make sure your dealer is aware of the issue. And if they touch it up, like an above poster said just make sure you cover your bases in case it was to worsen over time.

Depending on if you leased or bought... on a lease, I'd just have them fix it decent enough and document it so if it worsens you aren't responsible for the damage at lease return. If you bought it, yeah I'd want it fixed properly.

NPuter · 07-19-2018, 12:48 PM

Definitely a bummer, but I don't think those issues would cause me to reject the car...

I'd try Iron X on the yellow spot.

I would definitely try to touch up the chip vs repainting the door (even part of it). Especially so if that's mineral white. I'd much rather have a small semi-noticeable chip/blemish than a repainted door where the paint texture and color aren't perfectly matched.

I'd try Dr. Colorchip -- if you do it right, you can get the touch up pretty level. I was definitely surprised by it the first time I used it.

MisterF80M3 · 07-19-2018, 09:07 PM

You should definitely get it touched up. Not a full Door repaint.

A professional body shop should be able to respray just that area. I've had it done before on a door ding that went through the paint.

kurosagi1 · 07-26-2018, 09:38 AM

Just took her in today! I will keep you guys posted with the final results!

kurosagi1 · 07-26-2018, 04:39 PM

Basically, back to square one, they said they have to talked to their experts again and asked me to bring the car back another day, this is freaking ridiculous.. They said this is the first they see a car with those yellow stains...

kurosagi1 · 07-27-2018, 05:18 PM

just talked with my SA, they will repaint the whole door for the paint chips.. and they are still awaiting for BMW to get back for the stains... think they can achieve good color consistency if my color is in Alpine White?

Arcades · 07-27-2018, 06:21 PM

Quote:

Originally Posted by kurosagi1

just talked with my SA, they will repaint the whole door for the paint chips.. and they are still awaiting for BMW to get back for the stains... think they can achieve good color consistency if my color is in Alpine White?

Alpine White is extremely easy to match. If you had MW, then you be kind of screwed because MW is never the same in detail when you compare between cars.

The damage seems to be like you had someone deliver your car w/o care. Sadly it does happen. Since the car needs to travel from factory to ship yard, off load the ship, travel some more... etc It isn't out of the ordinary for this to happen but it does suck when it happens. I wish BMW protected their cars the way Audi does, completely wrapping the car.

It doesn't help that BMW paint has been getting softer by the year so it's very easy to chip them now. You can barely touch another car when opening the door and it happens. This is partially why I moved away from coupes and their long doors.

gemini.m3 · 08-12-2018, 12:53 AM

Quote:

Originally Posted by kurosagi1

just talked with my SA, they will repaint the whole door for the paint chips.. and they are still awaiting for BMW to get back for the stains... think they can achieve good color consistency if my color is in Alpine White?

Oh man I wouldn't do a full door repaint for that. To not have OEM paint this soon into the car ownership just no bueno.

I've had to repaint things and I've gone to reputable places. If you have a discerning eye you will ALWAYS tell.

Whether it's the color match, or the orange peel, or paint nibs, it will never come close to OEM.

i learned the hard way, a few times - heed my advice. Live with it with some color chip.

IK6SPEED · 08-12-2018, 02:47 AM

Quote:

Originally Posted by deceptiv.M3

Oh man I wouldn't do a full door repaint for that. To not have OEM paint this soon into the car ownership just no bueno.

I've had to repaint things and I've gone to reputable places. If you have a discerning eye you will ALWAYS tell.

Whether it's the color match, or the orange peel, or paint nibs, it will never come close to OEM.

i learned the hard way, a few times - heed my advice. Live with it with some color chip.

A great shop can get it done correctly that no one can tell.

But it has to be a great shop.

domino_z · 08-12-2018, 05:35 AM

Lol @ people worrying about repaint on a new car

If only you knew how many cars are affected by shipping damage that the dealer/importer fixes prior to putting in stock

The shock here is that the dealer didn't fix it prior, so I'm betting some goon at the dealer opened the door on something right before handover

And yep that's a helluva chip, looks like paint edge is going to flake off as soon you hit it with a high pressure hose

Having varying levels of clear coat thickness that you can't see won't bug you as much as having to look at a touch up job at eye level every day

07-16-2018, 09:27 AM	#1
kurosagi1 Private First Class 123 Rep 103 Posts Drives: M Join Date: Jan 2018 Location: Toronto iTrader: (1)	Paint chips and issues at the dealer? Hi guys, I took a delivery of the M4 and noticed a chipped near the driver side... dealership offered to fix it but said it will be touch up. The appointment will not be scheduled for another week. My only concern is they will just use a touch up paint pen and won’t top it with the clear coat... anyone experiencde similar problem? I also found that there’s ya ellow stain beneath the clear coat in the front bumper.. they said they will buff it out but again, not too sure if they can fix it to OEM quality... Hate to wait over 3 months for delivery and run into these issues at delivery! Attached Images
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07-16-2018, 10:37 AM	#2
Aaaaaaaaa Banned 7559 Rep 5,056 Posts Drives: The other M3 Join Date: Oct 2014 Location: So Cal iTrader: (0)	This is a new car? Looks like someone opened the door against a wall and chipped the paint. That looks pretty bad. Yellow stain might just be cosmoline. This is why you need to do a thorough inspection and bring up any issues before driving off or else you are SOL.
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07-16-2018, 08:07 PM	#4
boss2k Colonel 1078 Rep 2,789 Posts Drives: 2021 M2C Join Date: Jan 2010 Location: Atlanta iTrader: (2)	Why did u take delivery of a car with damages ? That's why I always inspect car during the day under broad daylight before signing papers
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07-16-2018, 10:45 PM	#5
kosd Private First Class 37 Rep 180 Posts Drives: 2015 YMB M4 Convertible Join Date: Jun 2012 Location: naperville, il, usa iTrader: (0)	I don’t think that chip can be touched up to look like oem. I have seen dealerships do an ok job of filling these in, but never like new. You could demand that it go to a body shop but it could do more harm than good. I’d have them touch it up as best they can and also demand some compensation for the damage.
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07-16-2018, 10:48 PM	#6
allinon72 Brigadier General 4921 Rep 3,804 Posts Drives: 20' M2C, 23' X1 Join Date: May 2017 Location: Indianapolis, IN iTrader: (2)	That is a hell of a chip - whatever that door hit, it hit very hard.
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07-17-2018, 07:12 PM	#7
Poiseuille Brigadier General 5393 Rep 3,737 Posts Drives: 2016 M4 DCT Tanzanite/Amaro Join Date: Oct 2016 Location: Princeton iTrader: (0) Garage List [0.00] [10.00]	I take it the dealer has already admitted responsibility for this defect. An edge location like that cannot be fixed with touch up paint. Attempting a repair like that will, over time, result in damage extending upward and downward from that point. That has to be sanded, feathered out, primed and sprayed. Anything else will result in worse problems down the road. If the dealer insists that touch up is sufficient, make sure you get a written second opinion from a competent body shop so that you have evidence for when that door edge fails. All that aside, something like that must be a total freaking bummer so soon after delivery. Good luck.
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07-17-2018, 07:24 PM	#8
Ian1973 Colonel 736 Rep 2,134 Posts Drives: 15 M3 Join Date: Sep 2013 Location: Charlton, NY iTrader: (0)	BMW's paint comes with clear. But it will obviously be higher than the surface and should be wet sanded down if possible. That sucks. My car had some weird stuff on the A pillar that I nearly got out with clay and buffing. My new Mazda has some pretty heavy paint issues from new. I could deal with some, but not all. Everyone sucks. No one has any respect for others stuff, nor do they have half a brain.
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07-18-2018, 09:11 AM	#9
IDBGOD First Lieutenant 180 Rep 317 Posts Drives: BMW Join Date: Apr 2017 Location: Sarasota iTrader: (0)	No excuse to accept that on a new car. This isn't a minor surface scratch/ding, that's a full on nasty chip in the door. The only real way to correct it is to repaint/blend the door/panel. Bummer on a brand new car. You could have the dealer touch it up for you though if that is sufficient for you in the meanwhile. It will probably mask it decent enough. Problem with a respray too is it's never quite like OEM factory paint, but it would be the correct way to repair it. I would just make sure your dealer is aware of the issue. And if they touch it up, like an above poster said just make sure you cover your bases in case it was to worsen over time. Depending on if you leased or bought... on a lease, I'd just have them fix it decent enough and document it so if it worsens you aren't responsible for the damage at lease return. If you bought it, yeah I'd want it fixed properly. Last edited by IDBGOD; 07-18-2018 at 09:21 AM..
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07-19-2018, 12:48 PM	#10
NPuter Private First Class 158 Rep 139 Posts Drives: F80 Join Date: Oct 2013 Location: Miami, FL \| Boone, NC iTrader: (0)	Definitely a bummer, but I don't think those issues would cause me to reject the car... I'd try Iron X on the yellow spot. I would definitely try to touch up the chip vs repainting the door (even part of it). Especially so if that's mineral white. I'd much rather have a small semi-noticeable chip/blemish than a repainted door where the paint texture and color aren't perfectly matched. I'd try Dr. Colorchip -- if you do it right, you can get the touch up pretty level. I was definitely surprised by it the first time I used it. __________________ 2018 F80 M3 • Silverstone/Silverstone • DCT/ZCP/Exec/Assist/Blind Spot 2016 B8 S5
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07-19-2018, 09:07 PM	#11
MisterF80M3 Major 1047 Rep 1,168 Posts Drives: 2018 M3 Join Date: Jul 2018 Location: CA iTrader: (4)	You should definitely get it touched up. Not a full Door repaint. A professional body shop should be able to respray just that area. I've had it done before on a door ding that went through the paint. __________________ 2018 BMW F80 ///M3 570WHP/578TQ
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07-26-2018, 09:38 AM	#12
kurosagi1 Private First Class 123 Rep 103 Posts Drives: M Join Date: Jan 2018 Location: Toronto iTrader: (1)	Just took her in today! I will keep you guys posted with the final results!
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07-26-2018, 04:39 PM	#13
kurosagi1 Private First Class 123 Rep 103 Posts Drives: M Join Date: Jan 2018 Location: Toronto iTrader: (1)	Basically, back to square one, they said they have to talked to their experts again and asked me to bring the car back another day, this is freaking ridiculous.. They said this is the first they see a car with those yellow stains...
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07-27-2018, 05:18 PM	#14
kurosagi1 Private First Class 123 Rep 103 Posts Drives: M Join Date: Jan 2018 Location: Toronto iTrader: (1)	just talked with my SA, they will repaint the whole door for the paint chips.. and they are still awaiting for BMW to get back for the stains... think they can achieve good color consistency if my color is in Alpine White?
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08-12-2018, 05:35 AM	#18
domino_z Lieutenant Colonel 1240 Rep 1,972 Posts Drives: F-Pace SVR Join Date: Apr 2008 Location: Australia iTrader: (0)	Lol @ people worrying about repaint on a new car If only you knew how many cars are affected by shipping damage that the dealer/importer fixes prior to putting in stock The shock here is that the dealer didn't fix it prior, so I'm betting some goon at the dealer opened the door on something right before handover And yep that's a helluva chip, looks like paint edge is going to flake off as soon you hit it with a high pressure hose Having varying levels of clear coat thickness that you can't see won't bug you as much as having to look at a touch up job at eye level every day
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