Euromotive Performance
BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read

Go Back   BMW M3 and BMW M4 Forum > Classifieds > Vendor Comments/Review/Feedback Forum

Post Reply
 
Thread Tools Search this Thread
      12-31-2016, 09:07 AM   #1
Need4spd28
Private First Class
32
Rep
135
Posts

Drives: 2016 BMW M3
Join Date: Aug 2016
Location: Phoenix, AZ

iTrader: (0)

Thumbs down Burger Tuning

I'll try to keep this simple and straight to the point, but given how poor my experience with Burger was I'm compelled to write some kind of review.

So I ordered a set of their exhaust tips from them back in mid November, expecting to get them the week before, or at the very least the week of Thanksgiving. Three days go by and I notice that the shipment had been created (probably automated) but that the package had never been given to the carrier. So at this point I reach out to Burger for the first time to inquire about the status of the order.

As some of you may know now they were on backorder for quite awhile, but it seemed as though they never had any intention of actually informing me of this. Good thing I reached out I guess, only it doesn't seem to me that the customer should have to if there is a known backorder.

It took another day or so to determine that they wouldn't actually be available for about 45 days, at which point I was given the option of cancelling the order. By this point I'm thinking these guys are kind of a bunch of clowns so the decision to cancel the order was an easy one.

Never received any confirmation that the order was actually cancelled and after about a week I still didn't have a refund, so once again, I reach back out to Burger. In essence what I was told was that oops, the order was never actually cancelled and that "I'll cancel it for real this time." That's the best you can do? Alrighty then.

Several more days go by and still no refund, so..... You guessed it, I reach back out to Burger, and at this point I am CONVINCED that they are in fact a bunch of clowns. Never did get any kind of a response. Nothing. Not one word. And definitely no refund.

As of today it's been about a month and a half and I still don't have my $199 back, at least not from them. Fortunately, these days the consumer still has some form of recourse. Instead, I had to call my credit card company, dispute the charge, and have them give me my money back.

In spite of the otherwise good reputation they seem to have around here, if someone asked me my thoughts on Burger Tuning these are the words that would come to mind:

- Disorganized
- Poor communication
- Jokers (not in a humorous way)
- Unprofessional
- Shady
- Thieves
Appreciate 0
      01-02-2017, 12:25 AM   #2
///M ARMY
Colonel
672
Rep
2,767
Posts

Drives: F90
Join Date: Jul 2012
Location: Cali

iTrader: (2)

Garage List
2019 BMW M5  [0.00]
2017 Ford Raptor  [0.00]
2016 Charger SRT 392  [0.00]
2015 M3  [0.00]
every once in a while, someone drops the ball. Looks like they did. They have been in the industry for years. reach out to them on n54tech.com
__________________
2017 Ford Raptor
2019 BMW M5-Nardo Grey
Appreciate 0
      01-02-2017, 09:35 AM   #3
TurboSid
Brigadier General
TurboSid's Avatar
448
Rep
3,005
Posts

Drives: 2017 M4 MW/SO ZCP
Join Date: Apr 2008
Location: Florida

iTrader: (4)

Garage List
2008 335i  [0.00]
Quote:
Originally Posted by ///M ARMY View Post
every once in a while, someone drops the ball. Looks like they did. They have been in the industry for years. reach out to them on n54tech.com
__________________


2017 MW/SO M4 ZCP [SOLD]
2015 MW/SO M4 M-DCT FBO [SOLD] 2011 AW/CR 335is DCT FBO [SOLD] 2008 AW/CR 335i 6MT FBO [SOLD]
Appreciate 0
      01-17-2017, 04:58 PM   #4
2fast4utoo!
Private First Class
20
Rep
163
Posts

Drives: M4
Join Date: Mar 2009
Location: Puerto Rico

iTrader: (0)

I am so sorry for your experience, beign that said...I've been a client of them since 2009 to present when I got my 135i and now my M4 they have gone above and beyond to help me in every way.All my shipments were dead on track and back in the day when Terry was more involved he will answer my emails so quickly that I couldn't believe it... I secretly called him Terry the machine So as the guys are stating here, it must have been a flux. Everyone commits errors...
Appreciate 0
      01-17-2017, 06:59 PM   #5
M3VSRCF
Private First Class
51
Rep
155
Posts

Drives: 2015 M3 DCT, K&N, JB1 11.6@118
Join Date: Jun 2016
Location: NYC

iTrader: (1)

dealt with those guys in the past, never had any issues.
Appreciate 0
      01-17-2017, 09:32 PM   #6
Need4spd28
Private First Class
32
Rep
135
Posts

Drives: 2016 BMW M3
Join Date: Aug 2016
Location: Phoenix, AZ

iTrader: (0)

I get it, guys, they have a good reputation. I knew that before ordering from them which is the reason I ordered directly from them as opposed to a third party and didn't really give it a second thought.

How it is that they not only managed to botch the initial order, which one could chalk up to being an aberration, but then after repeated back and forth communication refused to give me a refund will remain a mystery I guess.
Appreciate 1
SYT_Shadow4798.50

      01-20-2017, 07:12 AM   #7
FirstF80InSpace
///M You
FirstF80InSpace's Avatar
Canada
333
Rep
620
Posts

Drives: 2019 Porsche 718 Cayman S
Join Date: Jun 2016
Location: Canada

iTrader: (0)

Yeah. Agree with reaching out on N54Tuning. I ordered a Can Flap module from them, and other than it being delayed a couple of weeks, there were no issues with the order. N54 did reach out to me to advise the item was on backorder.
Appreciate 0
      02-08-2017, 04:22 PM   #8
M-terkait
Major
M-terkait's Avatar
Kuwait
189
Rep
1,244
Posts

Drives: F30 335i 3/13
Join Date: Mar 2013
Location: Kuwait

iTrader: (0)

Never had a bad experience with their sales team or shipping it was always on time.
__________________
Docrace 6266
Appreciate 0
      02-08-2017, 04:26 PM   #9
euro*
.
euro*'s Avatar
Canada
564
Rep
879
Posts

Drives: F90 M5
Join Date: Nov 2012
Location: Toronto, Canada

iTrader: (7)

Purchase the Cuba tips, their communication is excellent, and tips are amazing. IMHO they look better than Burger.
Appreciate 0
      02-09-2017, 10:17 AM   #10
dmk08
WTB E90 6MT
dmk08's Avatar
United_States
4802
Rep
11,015
Posts

Drives: 4Runner
Join Date: Jul 2012
Location: Atlanta

iTrader: (19)

Burger isnt even a vendor on these forums not sure why this post isnt shut down?
Appreciate 0
      03-17-2018, 01:53 PM   #11
Poiseuille
Brigadier General
Poiseuille's Avatar
United_States
4413
Rep
3,357
Posts

Drives: 2016 M4 DCT Tanzanite/Amaro
Join Date: Oct 2016
Location: Princeton

iTrader: (0)

Sorry to hear about your experience with Burger, but in fairness I have to report that my experience was exactly the opposite. I also ordered tips and all aspects of that transaction were without issues. On inspection of the parts, I noted a small cosmetic defect in one of the four tips. I emailed them and included a cell phone picture of the defect. Had an email reply in two hours apologizing for the "problem" and promising to send a replacement part that afternoon. Which they did. I emailed back asking the best way to return the defective part. They told me not to bother, just keep the part. I have to say: that picture was rubbish, it was very difficult to see the defect. I would order from them again without hesitation. None of this, of course, means you didn't have a problem, just means that I think it was an aberration.
Appreciate 0
      10-21-2019, 07:21 PM   #12
Kev608
First Lieutenant
Kev608's Avatar
United_States
111
Rep
320
Posts

Drives: M4 Competition
Join Date: Oct 2019
Location: Madison, WI

iTrader: (0)

BMS has been pretty great. Both of my orders were handled well. All questions answered promptly and with courtesy!

They helped support me on a product that I did not purchase from them, but needed to connect to my JB4. No qualms there, they simply told me exactly what I needed to do and thanked me for reaching out to them.

Last edited by Kev608; 10-31-2019 at 03:25 PM..
Appreciate 0
      10-22-2019, 07:27 PM   #13
CarbonAlpine
Captain
CarbonAlpine's Avatar
101
Rep
721
Posts

Drives: ///M4
Join Date: Oct 2010
Location: Miami

iTrader: (20)

I have their tips and the can flap, no issues on either order. But all this burger talk has got me hungry
__________________
F82 M4 AW
Ferrari 599 GTB Fiorano
Jeep Wrangler Unlimited
Previous BMW: E36 Reiger Custom Green vert E46 ///M3 Cabonblack vert E46 ///M3 AW vert E63 645ci AW Coupe E92 ///M3 AW E93 ///M3 SG Vert
Appreciate 1
Poiseuille4412.50

Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 03:17 PM.




f80post
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2020, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST