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      09-04-2017, 12:15 AM   #1
Hujan
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Revozsport: Buyer beware

I recently had the displeasure of dealing with Revozsport (http://www.revozport.com) and thought I'd share my story as a cautionary tale to anyone thinking of doing business with them.

I was in the market for a replica GTS wing for my E92 M3 and another member recommended them. He had purchased a GTS replica from them and was satisfied with the fit and finish of his wing.

I took the plunge and ordered one for $1,000 on 6/29/17. I was told it would take 2-3 weeks to ship. After week 3 came and went with no followup, I emailed them to ask when the wing would ship. I was told it would ship the end of the week. When that day came and went, I emailed them again. Again, they said it would ship shortly.

By August 3rd, after the wing was two weeks overdue, I emailed them one last time. This time I was told they were "switching offices" and that they would get back to me in a week or so. I was done and told them to cancel my order. I heard nothing. I followed up on August 5th to confirm they had cancelled my order. They responded that the wing had just shipped out that day and was already on its way.

It arrived several days later. I was ready to put the delay behind me until I opened up the box and saw that, rather than the satin black wing I was promised, the entire top half of the wing was unpainted. It was just bare purple primer.

I recently had the displeasure of dealing with Revozsport (http://www.revozport.com) and thought I'd share my story as a cautionary tale to anyone thinking of doing business with them.

I was in the market for a replica GTS wing and another member recommended them. He had purchased a GTS replica from them and was satisfied with the fit and finish of his wing.

I took the plunge and ordered one for $1,000 on 6/29/17. I was told it would take 2-3 weeks to ship. After week 3 came and went with no followup, I emailed them to ask when the wing would ship. I was told it would ship the end of the week. When that day came and went, I emailed them again. Again, they said it would ship shortly.

By August 3rd, after the wing was two weeks overdue, I emailed them one last time. This time I was told they were "switching offices" and that they would get back to me in a week or so. I was done and told them to cancel my order. I heard nothing. I followed up on August 5th to confirm they had cancelled my order. They responded that the wing had just shipped out that day and was already on its way.

It arrived several days later. I was ready to put the delay behind me until I opened up the box and saw that, rather than the satin black wing I was promised, the entire top half of the wing was unpainted. It was just bare purple primer:





Revozsport's website absolutely conveyed the impression that the wing would be painted. Every single photo on the website of the product showed the wing painted (and actually showed it with a foil hologram logo not unlike those on ball caps):



Most importantly, at no point did they state anything that the wing would need paint, in which case I wouldn't have bought it.

I suspect that they simply rushed the wing out the door when I asked them to cancel the order. The build quality is actually not bad; it's a pretty decent copy of RKP's GTS replica. But I'm not interested in spending more money to paint this.

I reached out to them to ask that they send me a refund and a shipping label so I could return it to them. They had the audacity to demand a 15% re-stocking fee. I refused to pay a re-stocking fee; they should take the wing back and give me a full refund since the wing they sent was not the one I was promised. (Not to mention that re-stocking fees are illegal when they are not disclosed in advance, which this was not.)

They eventually stopped responding to my emails so I went ahead and opened up a claim with PayPal. I sent them a message (as required) on PayPal's dispute center and they never responded. (Surprise, surprise.) I then escalated the claim and they responded by offering me $1.00 the dispute.

In sum, if my experience is any indication, Revozsport will promise you a painted wing in 2-3 weeks, but will send you an unpainted wing 6 weeks after you order and will pretty much demonstrate some of the worst customer service imaginable along the way.

It's a shame because, as I mentioned, the build quality is actually pretty good for a rep, but this type of customer service is beyond ridiculous. Buyer beware with this company.
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      09-07-2017, 08:47 AM   #2
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оо

Жаль, что сейчас не могу высказаться - опаздываю на встречу. Но освобожусь - обязательно напишу что я думаю по этому вопросу.
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      09-07-2017, 10:39 AM   #3
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Depending on if you paid via credit card, you may even be able to file a dispute with your CC company. I always pay with credit cards for this reason, Amex and Discover are great with this.
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      09-08-2017, 04:00 PM   #4
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IMO that picture from the website looks like an unpainted wing. But fair play, no need for bad customer service. Its a buyers market out there and companies have to step up if they want to compete these days.
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      09-11-2017, 02:38 PM   #5
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Quote:
Originally Posted by M4 UAV View Post
IMO that picture from the website looks like an unpainted wing. But fair play, no need for bad customer service. Its a buyers market out there and companies have to step up if they want to compete these days.
agreed. checking their site, besides the CF ones, they all look unpainted. But yea, they shouldnt be dicks about it.
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      09-11-2017, 02:51 PM   #6
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you actually waited that long before file with Paypal? i would've done it when they failed the ship date!
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      09-27-2017, 05:24 AM   #7
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I had some gripes with the brake cooling kit I received. Despite being touted as very high quality, the brake shields and scoops weren't drilled and included no hardware or instructions. They also goofed up my order and neglected to send the CEET duct hose, so I had to wait an extra week for that.
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      09-28-2017, 12:49 AM   #8
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Thanks for the heads-up!

Does this mean you can track your car now or is it still "not ready?"
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      09-28-2017, 09:55 AM   #9
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Quote:
Originally Posted by nholmes View Post
Thanks for the heads-up!

Does this mean you can track your car now or is it still "not ready?"
I track with this OP about six times a year including a track day next weekend, I think you may have this poster confused with someone else.
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      11-09-2017, 04:02 PM   #10
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that primer looks like it's going to peel off.

did you end up just biting and painting?
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      12-28-2017, 09:59 AM   #11
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The description on their site states FRP and also available in gloss/matte carbon fiber.

http://1m-raze.revozport.com/1mgt.html#prettyPhoto

FRP parts are almost never painted. It is fairly common knowledge that FRP parts have a raw finish as its likely to be painted the body color of the car or any color.

However, I do agree that communication should be more on point. But it’s also the responsibility on the buyers end to ask questions and not make assumptions.
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