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      04-16-2018, 12:38 PM   #1
Mello Yellow
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Just so you know,......I ordered some BMS exhaust tips for my F80 from these guys. Changed my mind and tried to return an UNOPENED box and was advised a 20% (U.S.) " restocking fee would apply. Be cautious ordering here.

I just had a poor experience w these people. Ordered a set of BMS billet silver exhaust tips for my F80. Changed my mind. I wanted to return an UNopened box. They said sure "20% restocking fee". I am in Alberta. They are in Vegas. A poor way to retain or create a new customer base. Thought you all should know. Be wary,.....
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      04-16-2018, 12:50 PM   #2
FriedPiston
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By being cautious, do you mean read their Terms and Conditions before ordering?

https://www.x-ph.com/terms-and-conditions/
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      04-16-2018, 12:55 PM   #3
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Quote:
Originally Posted by nars3000 View Post
By being cautious, do you mean read their Terms and Conditions before ordering?

https://www.x-ph.com/terms-and-conditions/
looks like OP wasn't cautious at all.
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      04-16-2018, 12:57 PM   #4
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Returns: We offer 14 days money back guarantee (except shipping fees) on most of our products. This policy does not include all products, please check with mike@x-ph.com before making your order if you have any questions. Some products are eligible for $20 processing fee and 20% restocking.

Custom made orders are not eligible for returns.

If any product has been modified or damaged in any way, it is not eligible for return.

Your better move would have been trying to negotiate that restocking fee into another product or worked something out. Not blasting the company for following its own return terms and conditions.
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      04-16-2018, 01:08 PM   #5
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Generally speaking, it's a bullshit practice.
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      04-23-2018, 05:39 PM   #6
mike@x-ph.com
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Hi Everyone thank you for the support.
I would like to mention couple things

1- this is the first time i see this post.

2- OP sent me an email last week and i told him he can return the items without the 20%
Not sure if he posted this thread before or after he spoke to me.

Either way, an update should have been posted by OP in my opinion

Update just went back to my email and i notice that he sent me an email at 6am my time, he opened the thread at 10am my time. I replied to him 4pm my time
Screenshot attached of the email
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Name:  screen2.png
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Size:  61.0 KB

Last edited by mike@x-ph.com; 04-24-2018 at 12:28 PM..
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