Connected Drive not working.

[rcw119]

It doesn't appear my Connected Drive is working on my new MY16 F82. This is all I am seeing in my menu. The Amazon app isn't working nor traffic either. Thoughts?

[Anchored]

Go to the dealership they need to update the module. Have seen this happen to a few 16s

[stevexyz]

I'm seeing the exact same thing in mine. BMW Genius also advised me to have the dealer check it out. Funny thing is it was working when I picked the car up. Seems to have stopped working around the time I called BMW Assist to have them "activate" the service.

[rcw119]

Originally Posted by stevexyz

I'm seeing the exact same thing in mine. BMW Genius also advised me to have the dealer check it out. Funny thing is it was working when I picked the car up. Seems to have stopped working around the time I called BMW Assist to have them "activate" the service.

Mine did not work and PCD delivery said something about a switch to ATT service. They thought it would start working on its own. No such luck.

[Anchored]

There is a problem with Vehicles arriving without the signal being received from Telemetrics. The dealership has a # they can call that will fix the problem.

[ricerx1]

Originally Posted by rcw119

It doesn't appear my Connected Drive is working on my new MY16 F82. This is all I am seeing in my menu. The Amazon app isn't working nor traffic either. Thoughts?

I had the exact same problem.

1. make sure the dealer you purchased the car from sent in the bmw connected drive / assist paperwork.

2. Call 1-888-333-6118 to check if they received the paper work. They had to retry activation again before it would start working. First time they said something strange happened and the status got stuck so they had to resubmit the activation after that it was an hour before it started working.

[stevexyz]

Originally Posted by ricerx1

I had the exact same problem.

1. make sure the dealer you purchased the car from sent in the bmw connected drive / assist paperwork.

2. Call 1-888-333-6118 to check if they received the paper work. They had to retry activation again before it would start working. First time they said something strange happened and the status got stuck so they had to resubmit the activation after that it was an hour before it started working.

Thanks. Didn't work for me unfortunately. After multiple calls to that number (BMW Assist) as well as the Genius line, the conclusion in all cases was that the activation was set up properly and I need to take it into the dealer to get it fixed. I may just wait for the 1200 mile service as I'm not sure it's worth the hassle of a trip to the dealer just for this.

[rcw119]

Originally Posted by stevexyz

Thanks. Didn't work for me unfortunately. After multiple calls to that number (BMW Assist) as well as the Genius line, the conclusion in all cases was that the activation was set up properly and I need to take it into the dealer to get it fixed. I may just wait for the 1200 mile service as I'm not sure it's worth the hassle of a trip to the dealer just for this.

Ditto when I called today. 1200 mile service next Friday.

[rcw119]

I did the 1200 mile service this morning and interestingly they couldn't see the BMW Assist paperwork in their system. So they resubmitted. The 800# said everything was in place when I called last week.

However, Connected Drive is still not working. I'll wait a couple of days and see if it works otherwise back to the dealer next week.

[Hrmm]

Have similar issues with my '16 M4. I can't get the BMW connected drive to work, which means I can't use my android app to cool the car before I leave the office (basically all i'd use it for). The BMW genius rep stated he is seeing a lot of these issues and entered a trouble ticket to their IT department. He stated he'll give me a call back in 2-3 days. We'll see what happens...

[Nachbar]

Originally Posted by Anchored

Go to the dealership they need to update the module. Have seen this happen to a few 16s

+1 had to update my 2016

[rcw119]

Called my dealer back and they are telling me over the phone that they can't fix it and it is on the "server side". It surprises me that to get things like displaying the Amazon app requires that...but regardless it seems there are lots of different stories here between my dealer vs what the genius line and what you guys are saying. I'm taking it in next week but I don't have any confidence they will fix it. Are there any specifics I should share with my dealer?

[SMOKE EM IF U GOT EM!!]

Same issue here. They updated it but things are still not right. I now have the option to go into the menu but my pandora app isn't working and I get some weird "you must be connected w your phone open and BMW apps ready app installed". I've never seen this before. Amazon music works fine. But even trying to get it to open is difficult. Before all this I would be able to just go into connected drive menu w pandora open in my phone and it would just come up and give me full access to the app. Now nothing at all. But it will play through the usb cable as an external device. What's gives ?

[stevexyz]

I have an appointment for Wednesday to do break in service and take care of this issue. rcw119 did you get yours fixed? What did your dealer say?

[rcw119]

Originally Posted by stevexyz

I have an appointment for Wednesday to do break in service and take care of this issue. rcw119 did you get yours fixed? What did your dealer say?

Not fixed after two trips:

Trip 1. They said the BMW assist paperwork was not submitted correctly. Resubmitted.

Trip 2. They said I didn't press the SOS button and properly finish configuring that with my information. I called and talked to someone again and made sure it was active. They said it was active since 8/25.

Both times the dealer said the step that was completed would "activate" the additional menu options after a day or two and they didn't need to program anything. I still have the same menus as in my OP. I'm calling them in the AM.

[rcw119]

Originally Posted by SMOKE EM IF U GOT EM!!

Before all this I would be able to just go into connected drive menu w pandora open in my phone and it would just come up and give me full access to the app.

This doesn't sound like the same initial (and ongoing) issue I am having. I cant see any of the apps in my connected drive menu.

[SMOKE EM IF U GOT EM!!]

Originally Posted by rcw119

This doesn't sound like the same initial (and ongoing) issue I am having. I cant see any of the apps in my connected drive menu.

Nothing is happening now. It just tries to load the app. Says apps are loaded but no matter where you go to select it there aren't any apps there to open. I'm getting the run around w bringing it back in for the second time so will most likely taking it to another dealer.

[dt1845]

Same issue here. Mine had been working fine, Noticed it quit working a few days ago. Never did the SOS call, so I just did that. We'll see if that makes a difference after a bit. 1200 mile service is on Thursday will see what they say if still not working then. Frustrating to say the least!

[paco1807]

I got the same issue on my M4 got an appointment tomorrow with the dealer to get it fixed. (2 week old m4 with 400 miles)
Called many times the different 800 numbers, and was told that it will self to update, never happened.

[rcw119]

Originally Posted by paco1807

I got the same issue on my M4 got an appointment tomorrow with the dealer to get it fixed. (2 week old m4 with 400 miles)
Called many times the different 800 numbers, and was told that it will self to update, never happened.

I'm going back a week from Friday. It will be my third trip for this issue.

[funk74]

Didn't they change from 4G to LTE in the sim chip between MY15 and MY16?

maybe it has something to do with that.

[stevexyz]

Originally Posted by rcw119

Not fixed after two trips:

Trip 1. They said the BMW assist paperwork was not submitted correctly. Resubmitted.

Trip 2. They said I didn't press the SOS button and properly finish configuring that with my information. I called and talked to someone again and made sure it was active. They said it was active since 8/25.

Both times the dealer said the step that was completed would "activate" the additional menu options after a day or two and they didn't need to program anything. I still have the same menus as in my OP. I'm calling them in the AM.

Very similar experience so far. My car is currently at the dealer since yesterday (1200 mile service plus this issue). My menus look exactly the same as in your OP, and traffic info does not work.

Yesterday they told me the same as your #1 and #2 above -- "BMW Assist says your account is not active"; "you never pressed the SOS button to set up the service". I did press the SOS button and set up the service back in September and told them this so they said they'd keep looking. I called BMW Assist yesterday to verify my account was active. They said yes, everything has been activated, there is no problem. They did provide one additional piece of information, saying BMW had "just released" a service bulletin about certain model ranges having ConnectedDrive issues including my 2016 M4. The bulletin says to contact the BMW Genius line for a fix. I forwarded this info to the SA (since my car is still at the shop) and he said he'd look into it. I'm expecting an update this afternoon.

It wasn't clear whether the dealer needed to contact the Genius line or whether this is something the owner can do himself. On the one hand I don't want to pick the car up until they fix this, on the other hand I really want my car back and the 528i loaner they gave me drives like a giant boat!